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How to Use Instagram Collab Posts to Get More Engagement

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Collab posts on Instagram offer an effective way for brands to partner with content creators, increase reach and engagement and build a community on the platform.

This post has everything you need to know about collab posts, including how to find a collaborator, build the post and the best strategies for a successful collaboration.

Psst: You can also watch this video to catch the basics in under 7 minutes.

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Bonus: Claim your free pack of 15 creative Instagram post templates made by Hootsuite’s professional graphic designers. Easily customize them in Canva, and start getting more engagement today.

What is an Instagram Collab post?

An Instagram Collab post is a single post that appears in two different accounts’ Feeds or Reels — and features two users as the post’s author. Collab posts also share performance statistics, including comments, likes and the number of shares.

Crocs and cost n mayor instagram collab post

Source: @crocs and @cost_n_mayor

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One user creates the post and then invites the other to be listed as a collaborator. Once the collaborator accepts, the post appears as a feed post or Reel on both users’ accounts.

The benefits of Instagram Collab posts

Reach a wider audience

When you use the Instagram Collab feature with another brand or creator on Instagram, you’re accessing your collaborator’s audience (and, in turn, your collaborator is accessing your audience). It’s a mutually beneficial relationship: both parties increase their overall reach.

And it’s not just a wider audience: it’s a new audience. A collab post will result in fresh eyes on your products, resulting in an opportunity to introduce more people to your brand.

Get more engagement

Good collab posts have a higher engagement rate — usually, that’s because fans of either (or both) of the collaborators are delighted by the collaboration.

For example, the post above announced a collaboration between a ceramics studio and a candle maker — the two brands created a product together, and both of their fans voiced their excitement about the partnership through likes, comments and shares.

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Simplify content creation

It’s a content creator’s job to, well, create content. Let the creator that you’re working with do what they do best by allowing them creative freedom and control over the collab post (not only does this let the creator put their own genuine spin on the content, it’s also one less thing for your in-house team to do).

Especially if you’re a smaller brand, partnering with a creator can take some of the burden of actually making the content off of your plate.

(Psst—wondering how much you should pay the creator? Here’s a guide.)

Improve brand authenticity

Social media users are aware that businesses use social media for marketing. And traditional advertising can come across as detached (and boring), especially if you don’t have a unique or personal angle.

That’s where creators come in: being engaging, authentic and entertaining is what they do. When you partner with a creator, you’re showing your audience that you align with their beliefs, which is an important part of establishing a multi-dimensional brand voice (and it also helps support the creator and amplify their message).

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Build your community

This comes along with brand authenticity: participating in Instagram collaborations will help you establish relationships with other creators and brands. It’s literal social networking: you’re connecting with other people in a meaningful way, instead of just sending your content into the void of the internet.

How to create an Instagram Collab post in 4 steps

Ready to post the content from your Instagram collab? Here’s how to do it. First, make sure your Instagram account is public. If you have a private account, any followers you do not share with the collaborator won’t be able to see the content.

See also  17 Social Media Metrics You Need to Track in 2023 [BENCHMARKS]

1. Begin by taking the steps you would normally take to post a photo or video: create a new post, select your content, write a caption, etc. (Make sure you’re optimizing your content for Instagram’s algorithm, too). To indicate to Instagram that this post is a collaboration, first tap Tag people.

tag people on new post

2. Instead of tapping the photo to tag people, hit the Invite collaborator button.

invite collaborator button

3. Next, type in the handle of the creator or brand that you are collaborating with, and select them. Then you’re ready to hit post.

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(Note: as you can see from the screengrab below, the Rock does not allow collaborations on Instagram. If you’re running into this issue – or if a brand is having trouble tagging you — see the part of this blog post entitled “How to allow collab posts on Instagram.”)

therock handle blocks instagram collab posts

4. This last step isn’t something you have to do: it’s something your collaborator has to do.

Once you hit post, your collaborator will receive a DM letting them know that you have invited them to collab. The collaborator must view and accept the request. This ensures that collaborations are posted with the consent of both parties.

Below is an example of the kind of direct message that the Rock would get if I invited him to collab on this post.

screenshot of DM showing instagram collaboration invite

Remember! Instagram Collabs doesn’t take the place of a branded content label. If you have a creator account that uses the branded partners feature, you still need to label your spon-con to stay compliant with advertising regulations.

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How to collab on Instagram Reels

Posting a collaboration on Instagram Reels is basically identical to posting a regular feed collab. Here are the steps:

1. Once you’ve created your Reel (or received the content from the creator), start to post as you normally would. When you arrive at the page where you can add a caption, location and tag, select Tag people.

new reel tag people

2. Tap Invite collaborator.

invite collaborator for instagram reel

3. Type in the handle of your collaborator, and select it when it comes up. Then, hit Done and post as normal.

search collaborator handle

Your collaborator will have to accept the invite to collab in order for this step to be complete—get them to check their DMs for your request.

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How to allow collab posts on Instagram

In order for a collab to be posted to Instagram, both collaborators need to consent to the partnership. For best results, both the initial poster and the added collaborator should have public accounts. If the brand or creator that you are collaborating with is having trouble sending you the invitation to collab, here’s how to fix it.

1. Go to your Instagram profile and tap the menu icon (the three horizontal lines in the top right corner). Then, hit Settings and Privacy.

settings and privacy

2. Next, go to Tags and mentions. (For the purposes of privacy, Instagram considers collaborators and tagged accounts to be the same).

tags and mentions

3. Take a look at the three options under Who can tag you. If you select Allow tags from everyone, that means that any account can invite you to collaborate on an Instagram post. If you select Allow tags from people you follow, only accounts that you follow can invite you to collab.

(Psst: Make sure you follow the account of your collaborator. Not only does this make the partnership easier, it’s also common sense: collabing with a creator that you don’t even follow looks inauthentic).

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The Don’t allow tags option means that no one can tag or collaborate with you. Obviously, don’t choose this if your goal is to collab.

See also  Top 7 Sprout Social Competitors & Alternatives [Comparison]

allow tags from everyone setting

6 examples of successful Instagram collab posts

Need inspo for your next Instagram collab? Here’s some tips from brands and creators who are doing it right.

1. Partner with a creator in a related niche

When choosing a creator or influencer to collaborate with, make sure that the folks that you are considering are working in a related niche or industry. In other words, the partnership should make sense to both your audiences.

For example, this collaboration between Athleta and track and field athlete Allyson Felix is a great match — it’s reasonable that a brand that makes clothes for athletes would partner with one.

Steal this idea:

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  • Invest time and resources into choosing the right collaborators. Selecting the perfect partner is the first step towards a successful collab.
  • Ideally, the best partner is someone who genuinely loves your product or service and is excited to spread the word.
  • For inspiration, look at big brands in your industry who have worked with creators, and use similar strategy.

2.Collab on a giveaway

Running an IG giveaway is a foolproof way to boost engagement on Instagram, and organizing a giveaway with another brand or creator is even better.

Tuck Bedding partnered with bakery Gallz Provisions to give away a sheet set and a cake (not a sheet cake, which feels like a missed opportunity). In addition to this being a great engagement booster. Users entered by following both brands and tagging friends in the comments. It’s also an example of an outside-the-box partnership.

Steal this idea:

  • Ask your collaborator if they have something they can contribute to an Instagram giveaway, and create an awesome prize.
  • Think about what metric you’re trying to increase (likes, follows, comments, shares, etc.) when deciding your entry method.
  • Abide by all of Instagram’s Promotion Guidelines.

3. Encourage your collaborator to get creative

As mentioned above, creators are successful because they’re imaginative: let them do their thing. A collaboration that feels too corporate or unemotional won’t ring true for audiences.

This collab between Lululemon and comedian Daniel LaBelle nails it: the creator’s unique sense of humour comes through in the Reel, and it doesn’t feel super sales-y. Also, Lulu isn’t a company that’s typically thought of as being particularly funny—this is a refreshing look into another side of the brand.

Steal this idea:

  • Give your collaborator creative freedom and a meaningful role in planning and executing content.
  • Think beyond traditional advertising and consider incorporating a more subtle marketing strategy.
  • Show a more lighthearted side of your brand by partnering with a fun (and funny) creator.

4. Be strategic about your audience

Participating in an Instagram collaboration will instantly put your brand in front of a new audience: think hard about who you want that audience to be.

Scotiabank’s collab with content creator Spencer Barbosa was a very clever move for the bank. Barbosa’s followers are mostly young adults, many of them likely just starting to reach a point of financial independence: the perfect audience to target with bank-related marketing.

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Steal this idea:

  • Think about what demographic you want to target when deciding who to collaborate with.
  • Collaborate with a creator who has an audience that is likely to be interested in your brand.
  • Make sure the collab clearly shows how the creator’s audience can benefit from supporting your brand.
See also  5 B2B Social Media Marketing Tactics That Actually Work

5. Collaborate with yourself

Sneaky! If you manage the social media for several brands (or have sister brands that belong to the same umbrella company) you can partner with the one person you know you can always rely on: yourself.

In other words, you can share content to the audience of both brands through a collab post. Undergarment brand Knix did this through a “partnership” with their sister brand, KT by Knix. Internally, arranging this kind of collaboration should be relatively simple, but it still benefits both brands.

Steal this idea

  • If you have a sister company, post an Instagram collab with them to increase your reach.
  • This also works if you manage two accounts—for example, if you’re a small business owner with a personal account and also an account for your small business.
  • This is a super effective way to spread the word about a new brand when you already have one established brand: collab to capitalize on the audience you already have.

6. Support a community you care about

When you partner with a content creator to post an Instagram collab, you’re showing support for that creator—and, in turn, for the community that that creator represents. This can be a powerful tool for taking a social stance and making a meaningful statement as a brand.

The North Face’s collaboration with drag artist Pattie Gonia did just that. On top of being a very funny partnership at (north) face value — the brand Patagonia is obviously one of The North Face’s largest competitors — this collab also showed The North Face’s support for the LGBTQ+ community.

Important: Don’t make this an empty gesture. If you’re looking to partner with a collaborator in order to voice your support for a particular social cause or group, make sure that you are taking actionable steps to support that cause beyond an IG post (making donations to an appropriate non-profit is a good start).

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Steal this idea:

  • Partner with a creator whose social values align with yours.
  • Make a statement that goes beyond marketing.
  • Do your research: find out how you can be supportive outside of the Instagram collab.
  • Maintain a relationship with the collaborator and consider ways to show your continued support.

Instagram Collab post FAQs

How do you collab a post on Instagram?

To collab post on Instagram, use the Invite Collaborator button and type in the name of the account you are collaborating with.

The Invite Collaborator button is in the same location that you add tags in — for details, look up the screenshots earlier in this blog post.

Why can’t I post a collab post on Instagram?

If the account you are collaborating with has tags turned off, you won’t be able to request a collab with them. Make sure that both parties have public accounts that allow tagging in order to post a collab.

How do you accept collab posts on Instagram?

When another account invites you to collab on Instagram, the request will show up in your direct messages. Hit View Request and accept the invitation in order to make the collab official — it will appear on your feed as well as the feed of your partner.

Save time managing Instagram for business using Hootsuite. From a single dashboard, you can schedule and publish posts directly to Instagram, engage your audience, measure performance and run all your other social media profiles. Try it free today.

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5 B2B Social Media Marketing Tactics That Actually Work

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B2B social media marketing can be an effective way for brands to build awareness, strengthen relationships, and close sales. But B2B social marketers face unique challenges when it comes to tone and content mix.

So, how do you use social tools to bring in (and keep) followers, create engagement, build brand awareness, and fill your funnel? Read on for all the tips you need to build an effective B2B social media strategy.

Bonus: Get a free social media strategy template to quickly and easily plan your own strategy. Also use it to track results and present the plan to your boss, teammates, and clients.

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B2B social media marketing is the use of social channels to market products or services to business clients and prospects. (B2B stands for business-to-business, as opposed to business-to-consumer or B2C.)

Marketers at B2C companies use social channels to reach consumers and influence purchases. Effective B2B marketing requires a different approach. B2B marketers have to think more strategically to reach business owners and decision-makers. They then nurture relationships that can lead to large purchase agreements.

All social channels can have a place in B2B marketing. But the balance and type of content will look different for a B2B social media strategy than for a consumer-focused plan.

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B2B social media success begins with a sound B2B social media strategy. Here’s how to build one for your brand.

 1. Align goals with business objectives

Just like a good B2C strategy, every B2B social media plan should answer the following two questions:

  1. What are the company’s business objectives?
  2. How will B2B social media marketing help achieve them?

But the similarities mostly end here. B2B and B2C social media marketers use social platforms for different purposes. B2C social media campaigns drive sales, while B2B social is more “top of funnel.” Social media goals for B2B marketers should likely focus on longer-term business objectives.

In fact, the top 3 overall goals for B2B companies are:

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  1. Create brand awareness
  2. Build trust and credibility
  3. Educate audiences

Generating sales or revenue comes in at number 8.

Those top three goals all contribute to social media B2B lead generation. Successful B2B marketers also use content marketing to nurture subscribers, audiences, or leads.

Our blog post on goal-setting can help you establish the right goals and objectives for your B2B social media plan.

Don’t forget to include internal objectives and goals within your plan. According to research published in the Journal of Business Logistics, social media can help account managers increase both product and competitor knowledge.

2. Know your audience

Your corporate structure probably caters to various client personas. Or, at least, different client categories.

For instance, a design firm might work for commercial, public, and residential customers. It likely has team members or verticals that specialize in each category.

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Your B2B social media marketing strategy should do the same. Focus on building fleshed-out buyer personas of your ideal customers. These will allow you to create social media content that speaks to real people.

Understanding your audience also means understanding which social channels they use. As a general rule, you should be where your customers are. Not sure where that might be? Start with the overall social media demographics. Then, dive into some audience research.

Almost all B2B content marketers (96%) use LinkedIn. They also rated it as the top-performing organic platform.

organic non paid social media platforms B2B content marketers used in last 12 months

Source: Content Marketing Institute

For paid social media posts, the picture for B2B social media platforms is similar but not identical. LinkedIn again comes out on top (78%). But Instagram outranks YouTube and Twitter (a.k.a. X) is down at the bottom of the pack.

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paid social media platforms B2B content marketers used in last 12 months

Source: Content Marketing Institute

Separate channels may also be relevant for different verticals, products, and markets. Depending on the industry and size of your business, you might want to consider:

See also  Facebook Page Template Guide: Choose the Best One

Or any other account that speaks to a specific audience within your niche. Make sure you’re delivering the information your target audience wants in the right place and at the right time.

Keep in mind that B2B social marketing will likely become even more personalized in the future. Account-based marketing (ABM) will become the norm. In ABM, sales and marketing teams work together. They personalize outreach and marketing to decision-makers at target companies.

Social media is a prime tool for ABM. For instance, social listening allows you to keep tabs on your most important prospects.

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3. Understand the competition

While you never want to copy the competition, it’s always useful to know what they’re up to. Understanding what the competition is doing helps you understand your own specific niche.

Start by benchmarking your current social media performance against your competitors. Hootsuite Analytics has a built-in benchmarking tool that shows how you stack up against others in your field.

industry benchmarking profile impressions audience growth rate and post engagement rate

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You can get an even better understanding of the competition by using social media listening to monitor their social media activities, so you can gain insights from their B2B social media examples. Such as:

  • When and how often they post
  • What kinds of voice and tone they use
  • What kind of content gets the most engagement
  • Specific customer pain points that may be unaddressed

You can use this information to guide your own social strategy. Especially before you have enough data to get meaningful insights from your own social posts. (More on that later.)

Want more details on competitor research? We’ve got a full blog post on how to conduct a competitor analysis on social media.

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4. Create a content calendar and content library

Once you understand your customers and the competition, it’s time to think about what and when you will post on social media.

First, you need to plan your content calendar: What you will post on each of your social accounts and when. Deciding on the right content mix is an important part of this step, as no one will want to follow you if all you do is promote your products. We’ve got some content ideas for you later on in this post.

A social media management platform organizes your content calendar so you can create and schedule content in advance. And 76% of the most successful B2B businesses do so.

Hootsuite’s Composer allows you to schedule all of your social media channels from one screen. You have a holistic view of your content distribution. This advance planning gives you time to use the built-in content approval workflows. Composer also recommends the best time to post on each platform based on your past performance and selected goals.

Hootsuite Composer new Twitter post Hayward School of Finance

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Hootsuite’s content library is another important feature for B2B marketers. You can use the library to store pre-approved content and brand assets.

This protects your brand identity and reputation while making life easier for all members of the content creation team.

5. Analyze and refine

​​Almost all (87%) of the most successful B2B content marketers say they measure their content performance accurately. Compare that to only 19% of the least successful.

This makes sense. How can you know how well your social content performs if you don’t measure with clear metrics and KPIs?

What metrics and data should you monitor? This depends on your business goals. You might focus on response time, impressions, engagement rate, conversions, sales, and more. The important thing is to set benchmarks and achievable goals.

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Don’t ignore barometers like customer satisfaction ratings, qualitative reviews, and your Net Promoter Score. Look at reductions in recruitment and customer support costs as well. All of this contributes to return on investment.

Be realistic about what efforts you’ll have hard numbers for and which will be trickier to quantify. Remember, just because you can measure something doesn’t always mean you should. And just because you can’t measure something (easily) doesn’t mean it’s not worthwhile.

See also  We Answered All of Your Instagram Reels Audio Questions

Your best ally in building out a performance measurement plan is a good social media analytics tool. Hootsuite Analytics gives you one-screen access to performance data from every social network, including easy-to-understand graphics and charts.

Hootsuite Analytics performance measurement plan ROI analysis

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Speak to humans, not businesses

Remember that you’re not talking to brands – you’re talking to the people behind those brands. Likewise, they want to do business with the humans behind your brand.

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In the LinkedIn B2B Thought Leadership Impact study, 64% of executives said they prefer “a more human, less formal tone of voice” over “an even-toned, intellectual voice.”

And you’re not just talking to CEOs and purchasing officers. Younger people will move up the ranks and be making purchasing decisions within a few years. It pays to nurture relationships with industry pros at all stages of their careers.

One simple way to break out of the boardroom with your content is to get your employees involved. Tell their stories. Highlight their accomplishments. Real people make your social media presence and brand voice appear more human and boost your recruiting efforts.

Tip: You can easily build a streamlined employee social program using Hootsuite Amplify.

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Help your audience do their jobs

Think about ways you can make your followers’ (work) lives easier or more enjoyable. Provide content and resources that delight them in some way. Think how-to information, industry news, trends, tips, strategy, and so on.

Thought leadership is particularly important. 61% of decision-makers say thought leadership can be ”moderately or a lot more effective at demonstrating the potential value of its products/services compared to traditional product-oriented marketing.”

In content that does specifically promote your product, focus on how it will directly benefit the customer in real business terms. The latest Linked-in-Edelman B2B Thought Leadership Impact Report found that non-business-critical suppliers can best increase their chances of making a sale by:

  • Proving they will increase a prospect’s profit margins or minimize losses
  • Showing they can increase the likelihood of the prospect retaining customers and clients during a downturn
  • Showing they can help the prospect outperform competitors

Use humor your followers will understand

B2B social media is about starting conversations and building relationships that lead to sales in the long term. That “long term” part is key, though. Followers aren’t going to stick around if your content doesn’t interest them.

So don’t let B2B’s reputation for boring content hold you back. Humor is an import tool in your content-creation toolbox. You just have to find the right tone.

What kind of humor speaks directly to your audience? Is there an inside joke that only industry pros will understand? A pun that will amuse your followers while highlighting your product benefits? Signal to your audience that you understand social media is primarily a platform for content that entertains and delights.

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Respond to DMs and comments

If we were to highlight the most important component of a B2B social media strategy, this would probably be it. Anyone who comments on your content or sends you a DM is expressing interest in your brand. They’re practically raising their hands and shouting, “Hey! I’m a lead!”

That said, it’s easy for comments and DMs to get lost when you’re juggling multiple social platforms, each with its own inbox. A consolidated social media inbox like the one built into Hootsuite makes sure you never miss a thing.

Hootsuite Inbox also speeds up your response time by automatically routing messages through to the most appropriate person on your team. This ensures potential sales don’t get bogged down in the customer service queue.

Reduce response time (and your workload)

Manage all your messages stress-free with easy routing, saved replies, and friendly chatbots. Try Hootsuite’s Inbox today.

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B2B social media tactics and content ideas

1. Share a free resource

A free resource like a white paper or report can be a valuable way to earn the trust of your B2B social media followers. But only if the report provides quality information backed up by reliable data and research – and offers real-world suggestions for how to incorporate that information into operations.

See also  17 Social Media Metrics You Need to Track in 2023 [BENCHMARKS]

Two of the main qualities business leaders look for in thought leadership content are “robust research and strong supporting data” and “concrete guidance on how to respond to the issues or opportunities discussed.”

For example, here’s the primary and secondary data information for the Hootsuite 2023 Social Media Career Report:

Hootsuite 2023 Social Media Career Report survey and respondent data

And here are some of the ways Hootsuite shared the report on social media:

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But how much asking is too much? 🤣

All kidding aside, this is why you must ask for the damn raise already! You deserve it for so many reasons.

Discover the most convincing reasons, and build up the courage to ask with insights from our career report: https://t.co/khvqGRv9m1 pic.twitter.com/yzD3sPLZ4k

— Hootsuite 🦉 (@hootsuite) September 19, 2023

2. Crack a joke

We talked about humor earlier in this post. Here’s where the rubber hits the road. From a tongue-in-cheek play on words, to a funny meme, to a straight-up dad joke, tickle your followers’ funny bones from time to time to keep them coming back for more.

The level of humor can vary with the platform, and should be based on audience research. For instance, you can likely skew a lot more silly on TikTok than on LinkedIn.

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@adobe

@artandsuchevan finds creativity in the tiniest and most unexpected places ✨

♬ original sound – Adobe – Adobe

Keep a close eye on your analytics after posting anything outside the norm for your brand to see how your audience responds. If they love it, give them more. If the response is tepid or you see an unusual number of unfollows, rethink your strategy and try a different approach to humor.

3. Join a relevant conversation

We talked about social listening above in the context of competitor research. But it’s also a great way to find conversations relevant to your industry and your brand.

Simply add relevant hashtags and industry terms to your Hootsuite streams. When you find a relevant conversation, pop in with helpful information (never a hard sell). This is all about building relationships and creating brand awareness.

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For example, when Patrick Mahomes was caught correcting an awkward grammar mistake on Twitter (shout out to the edit button!), both Grammarly and Merriam-Webster jumped in.

Patrick Mahomes grammar mistake correction on Twitter post

Source: @PatrickMahomes

The edit deserves a touchdown.🏈

— Grammarly (@Grammarly) September 12, 2023

Proud of this edit.

— Merriam-Webster (@MerriamWebster) September 12, 2023

4. Share some stats

We’ve talked about the importance of thought leadership already. Quick stats and infographics are an easy and effective way to share thought leadership on social media without requiring followers to dive deep into a long report.

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Infographics are snackable and highly shareable, meaning they can help your content spread well beyond your own social followers.

5. Empathize

Business can be tough, and you can gain a lot of brand loyalty by showing you understand the difficulties employees face. Remember, you need to win the hearts and minds of future business leaders, not just those who are making purchasing decisions today.

We hope this message finds you well. Unless you’re on PTO. In that case, we hope this message does not find you; we hope you find yourself with a fully recharged battery. 🔋

— Slack (@SlackHQ) September 19, 2023

Easily manage all your social media profiles using Hootsuite. From a single dashboard, you can schedule and publish posts, engage your followers, monitor relevant conversations, measure results, manage your ads, and much more.

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2023 Average Engagement Rates for 13 Industries [STATS]

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So you’ve planned and launched a social media campaign, and waited patiently for the likes, comments, and conversions to roll in. Now you’re looking at your performance report, wondering what the numbers actually mean. Is a 2% engagement rate high or low? Did your target audience love your campaign, or was it a flop?

Without social media benchmarks (a.k.a. average performance stats for a social platform or industry), it’s difficult to make sense of raw data. But we got you. In this post, we’ve rounded up average social media engagement rates from 13 top industries to give you a better understanding of where you stand. (And empower you to brag to your boss with data-informed confidence — you’re welcome.)

We’ve even included a simple (and free!) engagement rate calculator you can use to quickly double-check your own performance stats.

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Average engagement rates (September 2023)

Below, you’ll find the latest average engagement rates (per post), broken down by industry and social network.

Where did this data come from? Our team collects and anonymously compiles data from social accounts connected to Hootsuite. Each benchmark is based on at least 100 social accounts, and no data can be traced back to any individual account.

For more benchmarks (including impressions, audience growth rate, posting frequency, and much more) and insights that will help you improve your marketing strategy, start a free 30-day Hootsuite trial and browse stats from your industry — and hand-picked competitors — in Hootsuite Analytics

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Industry benchmarking in Hootsuite Analytics: Performance summary with dedicated resources for improvement

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Agencies

  • Average X (Twitter) engagement rate: 1.02%
  • Average Instagram engagement rate: 2.06%
  • Average Facebook engagement rate: 0.82%
  • Average LinkedIn engagement rate: 1.18%
  • Average TikTok engagement rate: 0.71%

Average social media engagement rate in September 2023: Agencies

Education

  • Average X (Twitter) engagement rate: 1.03%
  • Average Instagram engagement rate: 3.16%
  • Average Facebook engagement rate: 1.63%
  • Average LinkedIn engagement rate: 1.81%
  • Average TikTok engagement rate: 0.52%
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Average social media engagement rate in September 2023: Education

Entertainment and media

  • Average X (Twitter) engagement rate: 1.4%
  • Average Instagram engagement rate: 1.66%
  • Average Facebook engagement rate: 1.09%
  • Average LinkedIn engagement rate: 1.32%
  • Average TikTok engagement rate: 9.77%

Average social media engagement rate in September 2023: Entertainment and media

Financial services

  • Average X (Twitter) engagement rate: 0.99%
  • Average Instagram engagement rate: 1.87%
  • Average Facebook engagement rate: 0.97%
  • Average LinkedIn engagement rate: 1.74%
  • Average TikTok engagement rate: 0.64%

Average social media engagement rate in September 2023: Financial services

Food and beverage

  • Average X (Twitter) engagement rate: 0.79%
  • Average Instagram engagement rate: 1.49%
  • Average Facebook engagement rate: 0.71%
  • Average LinkedIn engagement rate: 1.11%
  • Average TikTok engagement rate: 0.64%

Average social media engagement rate in September 2023: Food and beverage

Government

  • Average X (Twitter) engagement rate: 1.33%
  • Average Instagram engagement rate: 2.05%
  • Average Facebook engagement rate: 1.64%
  • Average LinkedIn engagement rate: 2.14%
  • Average TikTok engagement rate: 0.8%

Average social media engagement rate in September 2023: Government

Healthcare and wellness

  • Average X (Twitter) engagement rate: 0.92%
  • Average Instagram engagement rate: 2.28%
  • Average Facebook engagement rate: 1.31%
  • Average LinkedIn engagement rate: 1.61%
  • Average TikTok engagement rate: 0.75%

Average social media engagement rate in September 2023: Healthcare and wellness

Nonprofit

  • Average X (Twitter) engagement rate: 1.18%
  • Average Instagram engagement rate: 2.47%
  • Average Facebook engagement rate: 1.61%
  • Average LinkedIn engagement rate: 2.26%
  • Average TikTok engagement rate: 0.63%

Average social media engagement rate in September 2023: Nonprofit

Real estate

  • Average X (Twitter) engagement rate: 0.81%
  • Average Instagram engagement rate: 1.5%
  • Average Facebook engagement rate: 1.01%
  • Average LinkedIn engagement rate: 1.68%
  • Average TikTok engagement rate: 0.39%

Average social media engagement rate in September 2023: Real estate

Retail

  • Average X (Twitter) engagement rate: 0.87%
  • Average Instagram engagement rate: 2.07%
  • Average Facebook engagement rate: 0.82%
  • Average LinkedIn engagement rate: 1.29%
  • Average TikTok engagement rate: 1.21%

Retail

Professional services and consulting

  • Average X (Twitter) engagement rate: 0.89%
  • Average Instagram engagement rate: 1.62%
  • Average Facebook engagement rate: 1.05%
  • Average LinkedIn engagement rate: 1.55%
  • Average TikTok engagement rate: 0.36%

Average social media engagement rate in September 2023: Professional services and consulting

Technology

  • Average X (Twitter) engagement rate: 1.34%
  • Average Instagram engagement rate: 1.47%
  • Average Facebook engagement rate: 1%
  • Average LinkedIn engagement rate: 1.72%
  • Average TikTok engagement rate: 0.55%
See also  2023 Social Media Benchmarks + How to Use Them in Marketing

Average social media engagement rate in September 2023: Technology

Travel, hospitality, and leisure

  • Average X (Twitter) engagement rate: 1.32%
  • Average Instagram engagement rate: 1.7%
  • Average Facebook engagement rate: 0.97%
  • Average LinkedIn engagement rate: 1.47%
  • Average TikTok engagement rate: 6.01%

Average social media engagement rate in September 2023: Travel, hospitality, and leisure

Average engagement rates: September insights

1. Instagram users are the most engaged

Across almost all industries, Instagram consistently has the highest average rates compared to other social networks.

Interestingly, educational institutions generated higher Instagram engagement than any other industry in September. If you run social media for a school, college, or university and struggle to get your engagement rates up to the industry average, here are some tips that will help.

2. TikTok is a great platform for entertainment and travel-related content

Exceptionally high TikTok engagement rates suggest that short-form video is a great way to capture audience attention in these sectors. If you operate in one of these industries and haven’t started using TikTok to promote your business yet, you might be missing out! Our beginner’s guide to TikTok marketing will help you get started and connect with TikTok’s hyper-engaged community.

3. Financial services and technology have a hard(ish) time generating engagement

In general, financial institutions and tech companies appear to generate slightly lower social media engagement compared to other sectors — on every social media platform except for LinkedIn. This might be because these industries deal with complex and technical topics that can be challenging to engage a broad audience.

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Remember: It’s not a product or service that makes something seem “boring” — it’s bad marketing. You can create engaging social content even if your industry has a boring reputation. Not sure how? Check out these blog posts for inspiration:

4. The food and beverage industry wins on Instagram

Restaurants and other food-related businesses see high engagement on Instagram — which makes perfect sense, considering the platform’s focus on visual content (and its users’ obsession with posting pictures of their meals).

See also  The SEC and Social Media: What NOT to Do + Compliance Tips

Free engagement rate calculator

Ready to compare your performance to industry benchmarks? Use this free tool to find out your engagement rate by post.

Note: If you’re calculating your account’s total engagement, include information about all your posts (e.g total number of posts published, total number of likes, and so on). If you’re calculating the engagement rate of a specific social media marketing campaign, only include the details of the posts that were part of the campaign.

Engagement rate calculator

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If you’re looking for more detailed data or you want to calculate different kinds of engagement (like engagement rate by reach or engagement rate by impressions), download our free spreadsheet calculator that will do the math for you.

Or, better yet, start a free 30-day Hootsuite trial to easily track the performance of all your social channels in one place (so you can replicate what works and get more engagement). Hootsuite’s social media analytics tool collects your stats from Facebook, Instagram, Twitter, LinkedIn, and TikTok.

Start free 30-day trial

With Hootsuite Analytics, you can also:

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  • Find out when your audience is online
  • Get personalized recommendations for your best times to post for each of your accounts
  • Easily view industry benchmarks and see how you compare to competitors

Use Hootsuite to track and improve engagement rates across all your social media channels. Try it free today.

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How To Save Tons of Time With Instagram Auto Reply

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Responding to messages quickly is a huge part of social media customer service—and it’s no different whether you’re dealing with messages on Facebook, Twitter, LinkedIn, or Instagram. Luckily, Instagram has an easy-to-use option that can cut down on your team’s time responding to questions.

With Instagram auto reply, you can easily set auto-responses to common questions and messages. This feature cuts down on the time your social media support team needs to spend monitoring and replying to customers.

In this article, we’ll talk more about the Instagram auto reply feature, how it can be used, and a few message examples for inspiration.

Bonus: Get a free, easy-to-use Customer Service Report Template that helps you track and calculate your monthly customer service efforts all in one place.

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What is Instagram auto reply?

Instagram auto reply is a feature available in your Instagram message settings that allows you to send automatic responses to frequently asked questions.

For example, if you regularly get a question like, “Do you offer free shipping?” your team can set up an auto reply that will answer the question instantly rather than forcing the customer to wait for a real person to respond.

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There are a few different ways you can do this:

  • Instagram tools: Set automatic responses for frequently asked questions or craft canned messages that your team can easily send out via Instagram DM.
  • Meta Business Suite: Set up messaging automations for both Instagram and Facebook.
  • Third-party inboxes: Use tools like Hootsuite Inbox to easily monitor and manage your Instagram direct messages and comments.

Learn more about how a social inbox like Hootsuite’s can help streamline your social media communication in this video:

There are several ways to take advantage of Instagram’s auto reply feature. Here are just a few types of automated responses you might consider setting up:

  • Welcome messages
  • Away messages
  • Frequently asked questions
  • Share contact information
  • Share business hours of operation
  • Provide shipment and payment details
  • Offer discounts
  • Explain wholesale pricing information
  • Tell customers how to handle issues with their orders
  • Share links to additional resources

Pros and cons of using Instagram auto reply

So why use Instagram auto reply? Is it the best option for creating automated responses and freeing up your team’s time? As always, it depends on your needs.

Let’s cover some basic pros and cons to help you decide.

Pros

  • Make a good impression. Instagram shows your followers how quick your team is to respond. A faster response time is a better look for your business.
  • Answer questions before they’re asked. Create an auto-responder that gives your customers a clear idea of when they can expect to hear from a real person—unless your auto replies can give their answer immediately.
  • Save your team time. Stop writing the same reply over and over again. Automated messages give your team more time for escalated messages and other customer support issues.
  • Never miss a message. You don’t have to worry about time zones when you enlist auto reply. Even when your team isn’t working, customers can get answers as soon as they send a message.
See also  Shoppable Content: How to Get Started And Make Money in 2023

Cons

  • Only for Instagram and Facebook. Instagram/Meta’s built-in features only work for these two platforms. You’ll have to enlist the help of external tools for other social media platforms—don’t worry, we’ve got more on that below.
  • You have to connect your Facebook and Instagram pages. In order to access some of the more advanced tools, you must use Meta Business Suite, so you’ll have to connect your Facebook and Instagram pages.

Reduce response time (and your workload)

Manage all your messages stress-free with easy routing, saved replies, and friendly chatbots. Try Hootsuite’s Inbox today.

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Book a Demo

15 Instagram auto reply message examples

Not sure what types of auto replies to set for your Instagram messages? Here are 15 examples to help inspire you.

Welcome message

Send one of these options to all new incoming Instagram DMs whenever your team is unavailable for a quick response:

  • Thank you for getting in touch! Our team is available from 10am-3pm CT. We’ll get back to you within those hours!
  • Hey there—thanks for reaching out! Your message is important to us. Someone on our team will get back to you within the next 12 hours.
  • Sorry we missed you! Our team is currently unavailable, but we’ll be back around 8am GMT.

Basic business information

Use one of these when someone messages you on Instagram to ask about hours of operation or contact information:

  • Our hours of operation are 11am-11pm ET Monday through Saturday.
  • To get in touch with a representative directly, please give us a call at [###-###-####].
  • To learn more or request a demo, email us at sales@company.com.
  • Our offices are located at 1234 Business Street.

Frequently asked questions

Here are a few common questions and answers you might want to incorporate into your Instagram auto replies.

How long does shipping take?

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  • You can expect your items to arrive within 3-5 business days of your order.

How can I cancel my plan?

  • To cancel, go to the “Account” section of your dashboard and find the “Cancel plan” button.
  • We’re sad to see you go! To cancel, please call one of our representatives directly at [###-###-####] or send an email to cancellations@company.com

Do you offer any discounts?

  • We love that you asked! Use promo code INSTA for 10% off your purchase.
See also  5 B2B Social Media Marketing Tactics That Actually Work

What services do you offer?

  • We offer accounting services for small businesses.

How much do your services cost?

  • We work on a monthly retainer basis. Packages start at $1,000/month and go up to $15,000+ depending on your needs.

Are you taking new patients?

  • Yes, please head to our website to fill out the form for new patients.
  • Unfortunately, our therapists are fully booked at the moment. Please check back next quarter to see if any spots have opened up.

There are two ways to set up auto replies on Instagram. The first is pretty easy—do so right inside the Instagram app. The second involves digging into the Automations option in Meta Business Suite.

We’ll walk you through each process.

How to set up auto replies via the Instagram app

First, open the Instagram app. Tap the messages icon in the top right corner of the home feed. Then, tap on the ellipses in the top right corner of your messages dashboard and select Tools.

Select Tools in the top right corner of your messages dashboard.

Here, you can set either saved replies (canned responses your team can tap on to send manually) or auto replies for frequently asked questions.

The Tools section of Instagram settings include response suggestions, saved replies, frequently asked questions, and message controls

Tap on Frequently asked questions to access the auto reply feature. Instagram will typically include a few starter questions. You can customize these or use them as is—just add answers.

Add as many questions as you want. You can even show these questions in chat, so customers who want to message you have options to choose from.

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How to set up auto replies in Meta Business Suite

If you have your Facebook Business Page set up and optimized and your Instagram business profile connected, you can use Meta Business Suite to create automations like this.

First, head over to your Facebook Business Page, then click on Meta Business Suite in the left-hand sidebar.

The back end of Facebook/Meta Business Suite

You’ll then be taken to the Meta Business Suite dashboard. From here, click on Inbox in the right-hand sidebar.

The left hand sidebar of Meta Business Suite shows Inbox (among other options)

This inbox section will hold all messages and comments from Facebook, Instagram, and WhatsApp. If you’re looking for a single place to manage these, Business Suite is a great place to do so. The biggest downfall is that those are the only platforms you can monitor here (more on that later).

To set up your auto-reply messages, click the atom icon to access Automations.

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The automations option is highlighted in the top right of the Inbox screen

Here, you can set up a number of automations relating to your direct messages across all of Meta’s platforms. If you haven’t previously set up Frequently asked questions, it will appear as one of the Suggested for you options. Click on it to get started.

The Inbox Automations menu shows suggested options, including Instant Replies and Away Messages

Select your Instagram account from the list of places you want to turn this automation on. Then, start adding questions. You can preview them in the left-hand sidebar.

See also  How to Boost Social Media Engagement: 8 Top Tips

The edit automation screen in Meta Business Suite allows you to write your own text for an Instagram auto reply

Once you’re done, click Save changes and toggle this automation into the On position. And voila! You’ve got your frequently asked questions set up.

Other automations you can create are:

  • Away messages
  • Instant replies
  • Follow ups

How to auto-respond to messages and comments on Facebook, Instagram, X, and LinkedIn

We mentioned that Meta Business Suite is great for managing your messages and comments on Facebook and Instagram. But if your brand uses other platforms, like X (formerly known as Twitter) and LinkedIn, you’ll need additional support.

Good news—you’re in luck! With Hootsuite’s Social Inbox, your entire social media and customer support team can monitor, manage, and respond to messages across all social media platforms in one space.

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Hootsuite Inbox

You can store information about various customers so you never start a new interaction as strangers, helping customers feel seen and valued. Assign messages and interactions to certain team members so the most-equipped person can handle each specific issue.

Use Hootsuite Inbox as your social media help desk, resolving messages as soon as they’ve been responded to and keeping notes on customer issues.

Hootsuite Inbox

Create auto-responders for every social media platform you manage with Hootsuite.

Book a free Hootsuite demo and try Inbox today

Why should you use Instagram auto reply?

Instagram auto reply is a great way to minimize wait time for frequently asked questions. If you know common questions your audience has, and there’s a set answer you can provide, set it as an auto-response.

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This saves your team time and ensures your Instagram followers don’t have to wait for a response.

How do you turn Instagram auto reply off?

There’s no quick on-off toggle for Instagram auto reply. Instead, you’ll have to go into your Instagram messaging tools and remove any frequently asked question responses you’ve input.

What is a saved reply on Instagram?

A saved reply is a similar tool to auto replies. Instead of sending instantaneously, though, saved replies are simply stored in your Instagram messaging settings for your team to manually send out. This works if the question someone asks has different answers depending on the time of year. You can save replies for a quick response, but you don’t want to have the response be automatic.

Keep your customers happy with faster message responses, thanks to Hootsuite. Respond to questions and complaints, create tickets from social conversations, and work with chatbots all from one dashboard. See it in action.

Get started

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Save time on social messaging with automated responses, smarter workflows, and friendly chatbots — all in the Hootsuite Inbox.

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