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8 of the Best Online Reputation Monitoring Tools
Knowing what people are saying about you isn’t just a vanity exercise — this is critical information that can impact your business. Your brand reputation can make or break you. Which is why online reputation monitoring tools are an essential component of any social media manager’s software setup.
Think of it like modern, ethical eavesdropping: online reputation monitoring tools allow you to be a savvy social media super-spy. Go on, listen in! Don’t be shy!
Why invest in online reputation management tools?
Online reputation monitoring tools allow you to listen closely to online conversations, track keywords and mentions, and keep your eyes peeled for industry news that might impact your business. Once you’ve got your finger firmly on the pulse, you can measure, manage, and optimize brand sentiment — helping the world see you for the trustworthy, authentic business that you are.
Trusted brands are successful brands. Fifty-eight percent of consumers are more likely to purchase from brands they trust, and 67% are likely to advocate for those brands, too.
But you can’t fight nasty rumors or help dissatisfied customers if you don’t hear the grumbles first. And you can’t give a boost to your superfans and supporters if you’re not aware of their flattery. It’s time to take charge of your reputation and make it work for you — read on for the ultimate list of online reputation management tools.
Bonus: Download a free guide to learn how to use social media listening to boost sales and conversions today. No tricks or boring tips—just simple, easy-to-follow instructions that really work.
8 of the best online reputation management tools
Online reputation monitoring tools are a social media manager’s best friend. These are programs that help you catch flattering posts and positive customer experiences that you can re-share with the world — and stop not-so-nice commentary before it spreads too far.
Google Alerts
Think of Google Alerts as your helpful but not super insightful personal assistant: someone who can be trusted to collect all of the days news and gossip about you, but who isn’t going to provide any deep context or analysis along with it.
Still: having regular emails delivered whenever your brand name (or product name, or campaign name, or mascot name, or whatever else you set up as your alert words) is a quick and easy way to stay on top of the conversation.
Plus, you don’t need any special software or linked social media accounts to access Google Alerts. Which means you can even set up alerts for news about your competitors (or your rival CEO!), too.
Hootsuite
Surprise! Hootsuite is on the list. But we’re not just playing favorites here. Most people don’t know that Hootsuite is actually a very useful online reputation monitoring tool for companies of all sizes.
Beyond allowing you to schedule your social content across all of your social media platforms, Hootsuite is full of features to help you manage your online reputation.
For beginners, there’s Hootsuite Streams, which tracks brand mentions, keywords and hashtags on multiple platforms, all in one place. (Learn more about the benefits of social listening here!)
Streams shows you your own posts and the engagement you get, and you can set an automatic refresh interval so it’s always updated.
Then, there’s Hootsuite Inbox. This is a tool to help you streamline the process of monitoring and answering DMs, comments, public posts, and mentions (and make sure that your team never accidentally leaves an important message on read, risking escalation into a public PR crisis).
It’s a tool to help you effortlessly bridge the gap between brand monitoring, social media engagement and customer service — and manage all of your social media messages in one place. This includes:
- Private messages and DMs
- Public messages and posts on your profiles
- Dark and organic comments
- Mentions
- Emoji reactions
- … and more.
Plus, Inbox comes with handy automations:
- Automated message routing
- Auto-responses and saved replies
- Automatically triggered customer satisfaction surveys
- AI-powered chatbot features
Inbox is available to Enterprise plan customers. See how it works today!
Hootsuite Insights is another incredible brand monitoring integration (available to Enterprise plan customers), but we’ll save that for a separate point in this list so we can go into more detail.
SEMrush
With SEMrush, you can track and analyze competitor accounts and manage your public brand awareness and brand reputation, too.
The Market Explorer feature allows users to quickly check their brand’s role and classification inside the market; another element of SEM allows you to check keyword and backlink gaps — basically, reviewing the phrases that your brand isn’t affiliated with yet.
Trustpilot
Trustpilot is a review platform designed to instill confidence in consumers, operating with transparency and integrity. (From Trustpilot: “More than just a rating, Trustpilot stars signify to the world that a company has nothing to hide.”)
With the Trustpilot Hootsuite integration, you can monitor your Trustpilot reviews in real-time in your Hootsuite Streams, and effortlessly share your customer reviews on different social networks. By proactively collecting reviews and obtaining real insight from passionate customers, it’s a snap for businesses to leverage authentic experiences to grow their online reputation.
Reputology
Reputology is designed specifically to track reviews across the whole, big, wide internet. From Google to Facebook to employee review sites, Reputology collects reviews 24/7.
Being notified about reviews doesn’t just give you a chance to peep feedback — it also allows you to respond promptly. More than 80% of consumers expect a reply when they leave a review online, so even if it’s a less-than-flattering comment, being responsive is an easy way to gain a little goodwill.
Reputology also helps define the bigger-picture view of all this feedback, with semantic analysis technology that converts content into quantitative, actionable data.
Pro tip: with the Hootsuite Repultology integration, you can review and respond to all of these comments right in the dashboard.
Mentionlytics
You know when people say they wish their superpower was invisibility, so they could hear everything everyone is saying about them without being detected? Well, that’s basically Mentionlytics.
The web and social media monitoring solution lets you discover everything being said about your brand online (or about your competitors, or your brand advocates, or whatever your heart desires) — from news sources to blogs to Twitter to Pinterest.
Bonus: Mentionlytics’ advanced Sentiment Analysis feature detects the emotion of every mention, in any language.
Hootsuite Insights by Brandwatch
See what people are saying about your brand, industry, and competitors with the most powerful social listening tool around. Hootsuite Insights by Brandwatch unlocks the true power of social media to help you better connect with customers and grow your brand.
Set alerts for changes to brand sentiment so you can react quickly and mitigate risk. Keep an eye on how certain products and campaigns are performing and adjust your strategy as needed.
Ultimately, the beauty of Insights is that it takes the guesswork out of online reputation management. With AI technology, Insights cuts through the noise to uncover emerging trends and spot important conversations that might otherwise be missed.
This video gives a short demo of Insights by Brandwatch if you’re curious to learn more. Or get a free customized demo with a human.
Meltwater
Meltwater’s “media intelligence” tracking embraces the idea that businesses need to take a holistic view of their reputations. After all, nothing happens in the real world without making a mark online… and in 2023, the reverse is true now, too. Meltwater’s tools promise an accurate pulse of brand health as well as suggestions for growth.
Discover hidden insights and an in-depth look at your SEO profile, brand equity, and competitors, too.
Pro tip: With the Meltwater Hootsuite integration, it’s super simple to catch and respond to social media posts that mention the keywords you monitor right in the Hootsuite dashboard. Sync up tagged content across both products to Integrate content from your Meltwater saved searches and tags into a Hootsuite stream.
Save time managing your social media presence with Hootsuite. From a single dashboard you can publish and schedule posts, find relevant conversions, engage the audience, measure results, and more. Try it free today.
Do it better with Hootsuite, the all-in-one social media tool. Stay on top of things, grow, and beat the competition.
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Scheduling Tweets (Xeets?) can be a game-changer for your brand.
It’s hard enough coming up with witty one-liners, hot takes on current events, or smart replies on a regular basis–but actually having to log in and post them at the right intervals? Talk about a headache.
By auto-scheduling your content in advance, you can send out viral Tweets for days (or weeks) without lifting a finger.
Here’s how to do it, and why you should.
Bonus: Download the free 30-day plan to grow your Twitter following fast, a daily workbook that will help you establish a Twitter marketing routine and track your growth, so you can show your boss real results after one month.
How to schedule Tweets: 3 methods
There’s more than one way to bake a cake, and the same is true for scheduling Tweets.
Here are some of the best methods for scheduling your Tweets using Hootsuite and Twitter.
1. On X (formerly Twitter)
The native Twitter scheduler lets you quickly and easily schedule Tweets from the platform itself. You can schedule both organic and promoted Tweets up to a year in advance.
The network’s native scheduler is a little basic, and you’ll be limited to scheduling only on Twitter. But, if that’s right for your business, here’s how to get it done.
Step 1. Log into Twitter Ads
To schedule a Tweet using the Twitter platform, start by logging in to ads.twitter.com.
If you don’t already have a Twitter Ads account set up, you’ll need to add a credit card and billing address to get started.
Step 2. Go to Creatives and then Tweets
Next, choose the Creatives from the drop-down menu at the top of the page, and then choose the Tweets tab.
Here, you can see scheduled Tweets and past Tweets.
Step 3. Schedule a new Tweet
Now, click on New Tweet in the top right corner. You’ll be redirected to the Tweet Composer, where you can create your Tweet. Add your copy, photos, and videos here.
Step 4. Choose promoted or organic
At the bottom of the Tweet Composer, you’ll see a box for Promoted only. If you want your Tweet to be seen only by users targeted in a Promoted Ads campaign, select this box. If you want your Tweet to be seen organically, make sure it’s unchecked.
Step 5. Schedule your Tweet
Once your settings are all set up, click the drop-down next to the Tweet button at the top right of your screen. Choose Schedule, then select the date and time you’d like your Tweet to go live.
From here, you can either schedule this single Tweet, or click the Create another box to the left of the Schedule button to keep drafting more Tweets.
2. With Hootsuite
For brands looking for a more comprehensive Tweet scheduler, a social media management tool like Hootsuite offers bulk scheduling, best time to post features, plus the ability to post to multiple social media accounts at once. (With Hootsuite, you can also schedule posts to Facebook, Instagram, LinkedIn, TikTok, YouTube, and Pinterest.)
Here’s how to schedule Tweets with Hootsuite.
Step 1: Click on the Composer icon
When you’ve logged into your Hootsuite account, click the pen icon in the left-hand menu. Then, click Post.
Step 2: Choose your account
You might have multiple Twitter accounts connected to Hootsuite. So, select the one you want to publish to before drafting your post.
Step 3: Draft your post
Start drafting your post in the composer window.
Here, you can add photos, videos, captivating copy, mentions, hashtags, location data, emojis, and more. You can also shorten links and add UTM parameters to help track the performance of your posts.
Plus, use Hootsuite’s new OwlyWriter AI feature to create AI-assisted Tweets directly in your Hootsuite Composer.
Step 4: Schedule your Tweet
Once your Tweet is drafted and ready to schedule, choose the Schedule for later option in the bottom left corner.
Here, you can manually set a date and time for the post to go live. Or, choose from Hootsuite’s best time to post recommendations.
Then, click Schedule, and you’re done!
3. With Hootsuite Mobile
Wondering how to schedule tweets on mobile? Here’s how to do it with Hootsuite.
Step 1. Log into the Hootsuite App
Download and launch Hootsuite’s mobile app on your iOS or Android device. Then, log in using your existing credentials.
Step 2: Click Compose
Once you’re in, click the Compose icon. This is where you’ll draft your post.
Step 3: Choose account and content
Select the Twitter account you’d like to post to, then start drafting your post. Add copy, links, photos, videos, and more.
Step 4: Schedule your Tweet
When you’re done composing the Tweet, tap on Next in the top right of your screen.
A pop-up will appear. Here, you can either Auto schedule Tweets (meaning Hootsuite will choose the best date and time for your post to go live). Or, you can Custom schedule (meaning you the set date and time manually).
Once you’ve made your selection, click Ok, and that’s it! Your Tweet is now scheduled to go live at the specified time.
Benefits of scheduling Tweets
Scheduling Tweets saves you time so you can focus on creating content and engaging with your followers.
Here are a few more reasons you should be scheduling your Tweets.
- Time-saving: Social media managers know just how much time it can take to post on Twitter day in and day out. Scheduling Twitter posts helps you avoid those long hours spent manually posting so you can focus on more interesting or creative tasks.
- Engagement: Ensure your content reaches the largest audience possible by setting it to post during peak engagement times.
- Consistency: Scheduling Tweets is a great way to establish trust with followers and maintain consistency in your brand.
- Targeting: Got a large, global audience? Tweet scheduling is key for targeting customers in different time zones and countries.
- Productivity: It’s easier to stay inspired, organized, and productive with a batch-scheduling system that lets you work on Tweets in advance and let them post at the optimal times.
6 tips for scheduling Tweets
Now that you know the ins and outs of scheduling Tweets, here are some bonus tips to make sure you get the most out of your Twitter presence.
1. Post at the best time
Different brands have different audiences who are active at different times. Using a Twitter scheduling tool to line up your Tweets in advance lets you test the waters and find out what times of day bring you the most engagement.
Then, you can use those insights to optimize your posting schedule and get the most out of every Tweet.
2. Give yourself time to edit
Social media moves fast, and sometimes, the Tweets you scheduled days ago can be out of touch by the time they go live.
That’s why giving yourself some leeway is important when scheduling Tweets. With Hootsuite, you can edit Tweets even after they’ve been scheduled, so you can keep your content up-to-date even when it’s on autopilot.
Set aside time each week to review any scheduled Tweets and make any necessary edits—this way, you can be sure that your content is always as accurate and fresh as possible.
3. Send to your team for approval
Collaboration is a cornerstone of effective social media management. This is especially true for large teams, or those working in highly regulated industries.
Tweet schedulers like Hootsuite let you easily send Tweets to teammates, stakeholders or other decision-makers for approval before they go live.
You can even set up custom user roles for different permissions based on your team structure.
Learn more about social media for healthcare, legal, education, and banking teams here.
Social media managers hyping each other up >>> pic.twitter.com/tRZoDoS4QZ
— Hootsuite 🦉 (@hootsuite) July 11, 2023
4. Link it up
Want to drive even more traffic back to your website? Or see how popular your latest influencer-driven Twitter campaign is with new fans?
Use trackable URL shorteners like Hootsuite’s Ow.ly link shortener in your Tweets so you can see how many people are clicking through.
Plus, with clean, shortened links, you’ll have more character count to work with when crafting your Tweet copy.
These prompts = High-quality AI art 😎 https://t.co/G7dQPZONXt
— Hootsuite 🦉 (@hootsuite) July 12, 2023
5. Turn off scheduled posts during emergencies
Social media crises happen, even to the best-intentioned brands. Thankfully, Hootsuite’s Pause Scheduling button lets you pause all scheduled Tweets with one click so you can manage your social media crisis effectively.
This way, you won’t have to worry about outdated or irrelevant content going out during a difficult time—giving you one less thing to worry about in an emergency.
6. Track, analyze, and optimize
Tweet scheduling platforms like Hootsuite also offer integrated analytics tools so you can track the performance of your Tweets, monitor what’s trending in your industry, and gain insights for future campaigns.
Social listening tools like Hootsuite Insights also let you track mentions of keywords, brands, and hashtags over time, giving you an even deeper look into what’s working and what isn’t.
Use these insights to optimize your future Tweets and stay on top of industry trends.
FAQs about scheduling Tweets
Does Twitter allow you to schedule tweets?
Yes, you can schedule Tweets directly in Twitter (now X) using the Twitter Ads Manager. Keep in mind, you won’t be able to post to multiple accounts from one place.
What is the best app to schedule tweets?
Hootsuite is the best app to schedule Tweets, with its industry-leading bulk uploads, the best time to post feature, and the ability to post to multiple social media accounts at once. Not to mention, AI Tweet-writing features, advanced analytics and reporting, and the one-click Pause Scheduling button for emergencies.
Use Hootsuite to execute your Twitter marketing plan alongside all your other social media activity. From a single dashboard you can monitor your competitors, grow your followers, schedule Tweets, and analyze your performance.
Do it better with Hootsuite, the all-in-one social media tool. Stay on top of things, grow, and beat the competition.
Struggling to keep on top of all the different social media video specs? We were, too.
Social platforms change like the tides, with algorithms and best practices updating constantly. That’s why we’ve made it our mission to be the go-to resource for all things social media, including up-to-date social media video specs.
Read on to find the most recent video specifications for each of the most popular social platforms.
Bonus: Want to know how a viral social video creator makes millions of dollars in sales? Download the free guide now.
Facebook video specs
Optimizing video content for Facebook is tricky, mainly because of the many different ways it delivers video to its users.
When you buy a video ad on Facebook today, it could appear in dozens of different formats (in someone’s mobile news feed, in the sidebar on the desktop version of Facebook, or even in someone’s inbox on Facebook Messenger). And you also have to know what Facebook’s upload limit is for videos, among other things.
It pays to become familiar with the varieties of Facebook videos and to find a delivery format that matches your campaign goals. Find the Facebook video resolution and specs you need below, or check out the help page.
Regular Facebook feed video
Recommended resolution: 1080p or less. Upload the highest-resolution video available that meets file size and ratio limits.
Landscape and Portrait dimensions: 1280 x 720
Minimum width: 1200 pixels
Supported aspect ratios: 16:9 (Landscape) to 9:16 (Portrait), and 16:9 (Portrait video with a link)
Mobile aspect ratio: Renders all video to 2:3
Recommended characters: 90, with link
Headline max: 25, with link
Link description: 30, with link
Length: Videos can be up to 240 minutes long
Size: Up to 10 GB large
Frame rate: Maximum frame rate of 30fps.
Tips: For best results, Facebook recommends uploading videos in .MP4 and .MOV format (see a full list of supported file formats here).
Resource: How to Use Facebook Live Video: A Guide for Marketers
Facebook Reels
Recommended resolution: At least 500 x 888 pixels
Recommended aspect ratio: 9:16
Recommended video format: .MP4, .MOV
Video captions are recommended for those who watch with the sound off
Image via this Facebook Reel
Facebook 360 video
Maximum Facebook video dimension: 5120 by 2560 pixels (monoscopic) or 5120 by 5120 pixels (stereoscopic)
Supported aspect ratios: 1:1 (stereoscopic) or 2:1 (monoscopic)
Recommended format: .MP4 or .MOV format
Size: up to 10GB
Length: up to 30 min
Recommended frame rate: 30fps
Tips: If the camera you recorded your video on automatically includes 360 video metadata with the video file, you can upload the video like you would any other video. If it doesn’t, click on the ‘Advanced’ tab when uploading to bring up Facebook’s ‘360 controls’ tab, which will let you convert unformatted footage into a 360 video.
With many social media video sizes and longer durations (Facebook included), you may experience longer processing times.
Image via Facebook — click through to check out the 360 video!
Facebook in-stream video ads
Recommended resolution: 1080 x 1080
Recommended size: 16:9 ratio recommended (landscape) or 1:1 (square). Upload the highest-resolution video that meets file size and ratio limits.
Video format: Recommended .MP4 or .MOV format
Maximum file size: 4GB
Maximum length: 240 minutes
Maximum frame rate: 30fps
Recommended characters: 125
Recommended headline: 27
Link description: 27
Tips: For in-stream ads, Facebook recommends uploading the “highest resolution source video available without letter or pillar boxing.” Facebook provides an exhaustive list of aspect ratios and features available for each ad type.
Facebook Messenger video ads
Recommended resolution: 1280 by 628 pixels
Supported aspect ratios: 9:16 to 16:9
Recommended time length: 15 seconds
Resource: Facebook Messenger Ads: How the Pros Get Results
Facebook carousel video ads
Recommended size: 1080 by 1080 pixels (1:1 aspect ratio)
Recommended video format: .MP4 or .MOV
Maximum length: 240 minutes
Maximum frame rate: 30fps
Maximum file size: 4GB
Recommended characters: 125
Recommended headline: 27
Resource: Carousel Ads: How and Why They Work (+ Examples)
Tips: Carousels let you showcase up to 10 images or videos in one ad without having the user navigate to a new page. For best results, use a pixel square (1:1) video.
Facebook Collection cover video
Recommended resolution: 1080 by 1080 pixels
Supported aspect ratios: 1:1
Recommended video format: .MP4 or .MOV
Maximum file size: 4GB
Maximum frame rate: 30fps
Maximum length: 240 minutes
Recommended characters: 90
Headline max: 25
Link description: 30
Tips: Collections make it easier for users to browse and purchase products directly in the Facebook feed. Instant Experience is required to execute Collection ads, which provide a “full-screen landing page that drives engagement and nurtures interest and intent.”
Facebook Instant Experience (IX) video
Recommended resolution: 720p
Aspect ratio: 9:16 Portrait or Pillarboxed
Recommended video format: .MP4 or .MOV
Maximum file size: 4GB
Maximum length: 120 seconds (all videos combined)
Maximum frame rate: 30fps
Tips: Clicking on an IX ad immediately triggers a full-screen experience for your audience. You can use IX ads to create an instant online storefront, ads for customer acquisition, brand storytelling, or an instant lookbook, or you can build one from scratch, optimized to your goals.
Source: Facebook
Facebook slideshow ads
Aspect ratio: 16:9 (landscape) , 4:5 (vertical), 1:1 (square)
Maximum size: 4 GB
Recommended video format: .MP4 or .MOV
Maximum length: 15 seconds for the entire slideshow
Tips: Slideshow ads, designed for audiences with slower internet access, let you transform a series of 3-10 images and a sound file (supported formats: WAV, MP3, M4A, FLAC, and OGG) into a video ad.
For best results, Facebook suggests using the highest quality images possible, all the same resolution (ideally an image ratio of 16:9, 1:1, or 2:3). If you use different sizes, the slideshow will be cropped to be square.
Source: Facebook
Facebook Story ads
Recommended resolution: 1080 by 1080
Aspect ratio: 1.91 to 9:16
Recommended characters: 125
Maximum file size: 4 GB
Recommended video format: .MP4 or .MOV
Recommended length: 15 seconds, but you can split a longer video into 2 or 3 separate Stories cards so your audience can get the full story
Resources: How to Use Facebook Stories for Business: The Complete Guide
Tips: Since Stories only last for a couple of seconds, spend time developing the first few seconds of your ad to really grab your audience’s attention.
Source: @lamoda on Instagram
Instagram video specs
Instagram supports three kinds of video: square (1:1), vertical (9:16 or 4:5) and landscape (16:9).
Pro tip: Square videos are best for both desktop and mobile users. They take up more room in user’s feeds than horizontal videos, but don’t crowd the entire screen like vertical videos do.
Instagram has 1.4 billion daily active users, so let’s get your video uploading on point! Oh, and get your Instagram video creation on point, too.
Instagram in-feed video and ads
In-feed landscape video:
- Recommended resolution: 1080 by 1080
- Aspect ratio: 16:9
- Maximum file size: 4GB
- Recommended video format: .MP4 or .MOV
- Maximum video length: 120 seconds
- Frame rate: 23-60 fps
In-feed square video:
- Recommended resolution: 1080 by 1080
- Aspect ratio: 1:1
- Maximum file size: 4GB
- Recommended video format: .MP4 or .MOV
- Maximum video length: 120 seconds
- Frame rate: 23-60 fps
In-feed vertical video:
- Recommended resolution: 1080 by 1080
- Aspect ratio: 4:5
- Maximum file size: 4GB
- Recommended video format: .MP4 or .MOV
- Maximum video length: 120 seconds
- Frame rate: 23-60 fps
Recommended characters: 125
Source: Instagram @Halara_official
Instagram Stories
Recommended resolution: 1080 by 1920
Aspect ratio: 9:16
Maximum file size: 4GB
Recommended video format: MP4 or .MOV
Maximum video length: 15 seconds
Frame rate: 23-60 fps.
Psst, it’s time for a shameless plug: Did you know you can schedule your Instagram Stories directly from the Hootsuite platform?
Instagram Story ads
Recommended resolution: 1080 by 1920
Aspect ratio: 9:16
Maximum file size: 4GB
Recommended video format: .MP4 or .MOV
Maximum video length: 120 seconds
Resource: How to use Instagram Stories like a Pro
Tips: These videos appear between Instagram user Stories for up to two minutes (or until dismissed) and take up the whole screen.
Source: Instagram @thedoersway
Instagram Reels
Recommended resolution: 1080 by 1920
Aspect ratio: 9:16
Maximum file size: 4GB
Recommended video format: .MP4 or .MOV
Video length: from 3 seconds and up to 15 minutes
Resource: Instagram Reels in 2023: A Simple Guide for Businesses
Instagram carousel video ads
Recommended resolution: 1080 by 1080
Aspect ratio: 1:1
Recommended video format: .MP4 or .MOV
Maximum length: 120 seconds
Maximum size: 4GB
Maximum frame rate: 23-60fps
Tips: Like Facebook carousels, Instagram carousels let you showcase between two and ten images or videos in one side-scrolling ad.
X (formerly Twitter) video specs
X, formerly known as Twitter, is known for its real-time updates on all things interesting.
Whatever industry you’re marketing for, you can be sure to find an audience on Twitter. You can also be sure that your audience wants to see video content, which is why, of course, your Twitter video dimensions need to be accurate.
Since it’s a mobile-first app, videos you shoot on your phone will upload with proper Twitter video resolution. But, if you’re sending out content from your desktop, be sure to double-check the bitrate against Twitter’s detailed guidelines.
X (aka Twitter) videos
Recommended resolution: 1280 by 720 (landscape), 720 by 1280 (portrait), 720 by 720 (square)
Twitter aspect ratio for video: 16:9 (landscape and portrait), 1:1 (square)
Maximum file size: 512 MB
Recommended video format: .Mp4 or .MOV
Maximum video length: 140 seconds
Maximum frames: 30 or 60 fps.
Character max: 280
Resource: Twitter Ads for Beginners: The 2023 Guide
It will take all of us coming together and doing what we can to help those in need in Maui and Lāhainā right now. I hope you’ll join me in donating to the Hawai’i Red Cross today: https://t.co/CPtVJ8fGSq pic.twitter.com/yvIDCG15MP
— Barack Obama (@BarackObama) August 15, 2023
TikTok video specs
TikTok, the short-form video platform that took the world by storm, generated nearly 500 million USD in revenue in the first quarter of 2023. Marketers who know how to work the app can skyrocket their brand popularity and sell more products or services.
TikTok makes it incredibly easy (and kind of addictive) to create and publish video content. You can check out the specs you need to know below and find more on TikTok for business.
TikTok in-feed content (organic)
Dimensions: 1080 by 1920
Recommended aspect ratio: 9:16
Maximum video size: 287 MB
Recommended video formats: .MP4 or .MOV
Maximum length: 10 minutes
Character max: 2,200
Resource: How to Make a TikTok Video: Everything You Need to Know
Tips: Organic content ranks on the For You Page due to its popularity with viewers. Try to increase your likelihood of ranking by performing TikTok SEO (don’t worry, it’s only five easy steps).
@hootsuite talk about a mood kill 😑 #socialmediamanager #sociaediamarketing
TikTok in-feed content (ads)
Dimensions: 540 by 960, 640 by 640 or 960 by 540
Aspect ratio: 9:16, 1:1, or 16:9
Maximum video size: 500 MB
Accepted video formats: .MP4, .MOV, .MPEG, .3GP, .and AVI
Accepted length: 5 – 60 seconds
Character limit for ad description: 12-100
Resource: How to Make Great TikTok Ads: The Complete 2023 Guide
@fairmonthotels Happy Pride, Vancouver! 🌈 Yesterday, colleagues and friends gathered for the 45th annual Vancouver Pride Parade. We’re honoured to have marched alongside hundreds in support of diversity, inclusivity and #loveandluxuryforall ❤️🫶🏼 #loveislove #comesleepwithus #FairmontHotels #StayIconic #Hotelcore #LuxuryCore #LuxuryHotel #pride2023 #pride #vancouver #vancouverbc #canada #canadapride #traveltiktok #travellife #luxurytravels #vancouverprideparade ♬ ROBOT – Simen Andreas Knudsen
Snapchat video specs
If you’re trying to reach a younger crowd, try Snapchat. The disappearing-video app is still active with certain generations, and it’s well-optimized for video sharing.
Discover more on video ads from Snapchat’s Business Center.
Snapchat single video
Recommended resolution: 1080 by 1920
Aspect ratio: 9:16
Maximum file size: 32MB
Accepted video formats: .MP4 and .MOV.
Video length: between 3 and 10 seconds
Resource: Snapchat for Business: The Ultimate Marketing Guide
Tips: Snapchat is about sharing moments among friends and having fun. Don’t treat your organic Snapchat strategy too seriously; give your viewers a look at what goes on behind the scenes with your brand.
Snapchat long-form video ad
Recommended resolution: 1080 by 1920
Aspect ratio: 9:16 or 16:9
Maximum file size: 1GB
Accepted video formats: .MP4 and .MOV.
Video length: 3 to 180 seconds
Tips: The Snapchat long-form video ad is what users see between Snap stories.
YouTube video specs
YouTube has long been the video juggernaut of the internet. And that’s exactly why you need to have your YouTube video resolution and YouTube video sizes on point.
See more of the ins and outs of YouTube video specs on the help page, or grab your must-know specs below.
YouTube video player
Recommended resolutions: 426 by 240 (240p), 640 by 360 (360p), 854 by 480 (480p), 1280 by 720 (720p), 1920 by 1080 (1080p), 2560 by 1440 (1440p), and 3840 by 2160 (2160p)
Aspect ratio: 16:9 and 4:3 (YouTube adds pillarboxing if 4:3)
Maximum file size: 128GB (unless it’s more than 12 hours)
Maximum video length: 12 hours
Accepted video formats: .MOV, .MPEG4, MP4, .AVI, .WMV, .MPEGPS, .FLV, 3GPP, and WebM
Tips: YouTube encourages its users to upload videos that are “as close to the original, high-quality source format as possible.” Videos should be uploaded in their native aspect ratios and should never include letterboxing or pillarboxing bars since YouTube “automatically frames videos to ensure that they are displayed correctly, without cropping or stretching, regardless of the size of the video or player.”
YouTube provides a full list of recommended bitrates for YouTube uploads here, and a full list of supported file formats here.
YouTube video ads
There are four main types of YouTube video ads, and besides the length of the video, they all share the same specs as the YouTube video player above.
Skippable video ads: Maximum length of 12 hours, skippable after 5 seconds
Unskippable video ads: Maximum length of 15 or 20 seconds (depending on region)
Bumper video ads: Maximum length of 6 seconds
Mid-roll Video Ad: Played mid-view, this ad only appears in content that is longer than 8 minutes. Mid-rolls can be skipped after 30 seconds.
Resource: The Complete Guide to YouTube Ads for Marketers
YouTube Shorts specs
Recommended resolutions: 240 by 426, 360 by 640, 480 by 854, 720 by 1280, 1080 by 1920, 1440 by 2560, and 2160 by 384
Aspect ratio: 9:16
Maximum video length: 60 seconds
Accepted video formats: .MOV, .MPEG4, MP4, .AVI, .WMV, .MPEGPS, .FLV, 3GPP, and WebM
YouTube music length: If you pull music from the YouTube library, it’s limited to 15 seconds.
Title character limit: 100 characters
Resource: How to Make YouTube Shorts: Everything You Need to Know and How to Make Short-Form Videos that Stand Out
LinkedIn video specs
LinkedIn videos gain an average of three times the engagement of text-based posts. When video content is that effective at engaging an audience, you can be sure the algorithm will reward it.
See LinkedIn’s official video specs here.
Aspect ratio: 1:2.4 to 2.4:1
Maximum file size: 5GB
Video length: between 3 seconds and 10 minutes
Accepted video formats: .ASF, .AVI, .FLV, .MOV, .MPEG-1, .MPEG-4, .MP4, .MKV, and .WebM
Maximum frames: 10-60fps.
LinkedIn video ads
Landscape video resolution: 640 by 360 or 1920 by 1080
Landscape aspect ratio: 16:9
Square video resolution: 360 by 360 or 1920 by 1920
Square aspect ratio: 1:1
Vertical video resolution: 360 by 640 or 1080 by 1920
Vertical aspect ratio: 9:16
Maximum file size for all resolutions is 200 MB
Recommended video format: .MP4
Video length: 3 seconds to 30 minutes
Maximum frames: less than 30fps
Pinterest video specs
If you have a business account on Pinterest, you can upload advertising videos. Since your pinning audience is largely heading to the platform to discover new products, they’re receptive to advertisements. And product-related videos are proving to be popular with at least a quarter of all internet users.
By the way, if you want to create videos without having a business account, you can create Idea Pins, which feature video clips.
See Pinterest’s full spec sheets here.
Aspect ratio: 1:1 (square) or 2:3, 4:5 or 9:16 (vertical)
Maximum width video required aspect ratio: 1:1 (square) or 16.9 (widescreen)
Maximum file size: 2 GB
Video length: from 4 seconds to 15 minutes
Accepted video formats: .MP4 and .MOV.
Character title max: 100
Character description max: 500
Resource: Pinterest Ads: A Simple Guide for 2023
Source: Pinterest
Video sizes vary depending on the social media platform in question. Be sure to look up the recommended size and resolution of your platform before uploading your video.
The most commonly recommended minimum video bitrate is 5,000 kbps, but you should look up your platform-specific recommended bitrate.
The best aspect ratio for social media video varies based on the platform’s requirements, but they are often 16:9, 4:3, and 1:1.
Should I use 4:5 or 9:16 for Instagram video?
Landscape aspect ratio is 16:9, and vertical aspect ratio is 4:5 for Instagram. Instagram also has a square aspect ratio of 1:1. Which one you use may depend on your content, but many marketers have found success with the square aspect ratio.
A 9:16 social media video size is typically 1080 by 1920 pixels in resolution.
The most popular video format for social media is either .MOV or .MP4.
The ideal length depends on the platform and your audience’s attention span, but we dive into the details in the blog How Long Should a Social Media Video Be? Tips for Every Network.
Save time managing your social media presence with Hootsuite. From a single dashboard you can publish and schedule posts, find relevant conversions, engage the audience, measure results, and more. Try it free today.
With files from Nick Zarzycki and Michelle Cyca.
Do it better with Hootsuite, the all-in-one social media tool. Stay on top of things, grow, and beat the competition.
We get it: no one likes to put labels on things. (Though… that is your girlfriend, right?) But it’s pretty important to define the important role of community manager on your marketing team.
Community managers are the all-stars responsible for fostering engagement, building relationships, and maintaining the integrity of online communities.
In the mile-a-minute world of social media, they are the crucial bridge between brands and audiences.
And while community management may not always be the easiest task, it’s an impactful one that brings value both to brands and the people who love ‘em.
So it’s time to clearly define, explore, and, yeah, celebrate the humble community manager label. Today, we’re breaking down exactly what a community manager does (and how they differ from social media managers), and what the future holds for this thrill-a-minute position.
Are you paid enough?
Download our Social Media Career Report for stats on social media manager salaries, benefits, job satisfaction, mental health, and more.
A community manager is the caretaker of a brand’s online presence, the “digital custodian,” if you will.
Community managers are responsible for curating and nurturing communities around a brand, product, or cause. They’re the party hosts with the most, there to strategically make sure everyone’s having a good time.
If you’re here on this social media strategy blog, you’re probably most interested in community management for platforms (like Facebook, Instagram, or Twitter/X), but online communities can also live on forums or blogs.
Wherever your fan community hangs online, a skilled community manager understands the interests and needs of that community, engages with members, and ensures that it remains a positive and productive space. In other words, community managers are guardians of the vibe.
A community manager is in charge of responding to comments and DMs on social media. They’ll provide answers to questions and offer customer support.
They may also be proactive about fostering a sense of community on a social media platform: crafting content that prompts responses or conversations, coordinating contests, or producing other interactive content.
The goal, overall, is to build both the engagement rate and your customer loyalty. (No pressure.)
The less fun aspect of the job is moderating and dealing with any issues or troublemaking trolls — in a polite and professional way that upholds your brand’s values, of course.
Community manager vs. social media manager
Community managers and social media managers work side by side to make a brand’s social media presence the best it can be. But their focus is pretty different.
A community manager’s focus is to build relationships within online communities. They create, curate, and moderate content specifically designed to engage followers.
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Community managers answer questions, review comments and DMs, and resolve issues to keep the community vibrant (and ideally harmonious).
On the other hand, a social media manager will concentrate on executing the overall content plan. That means crafting and scheduling posts, advertising, and analyzing metrics to enhance brand awareness on social platforms.
A successful community manager will possess a variety of skill sets, such as…
Excellent communication
Are you responsive and talented at expressing the right tone? Are you known for your top-notch communication skills? This might just be the job for you.
You’re gonna be typing up a storm in this role, so the ability to clearly express yourself (and the voice and values of the brand) is absolutely essential.
But communication isn’t just an important skill to have to connect with the community. You should also be able to clearly communicate with the internal team about what exactly is happening online at any given moment.
Problem-solving
A community manager doesn’t just spend all day swappin’ memes and running contests. Sometimes, they have to deal with issues and conflicts (uggggh).
Having the ability to problem-solve effectively and efficiently is super important. You’ll have to navigate all sorts of surprising situations with grace and professionalism and be adept at finding solutions that satisfy community members and align with the brand’s values.
Bonus: Save time and download 20 free, customizable Instagram DM templates for your brand, including greetings, partnership requests, FAQ responses, replies to complaints, and more.
Empathy
A good community manager is patient and kind. After all, the job really is about being a good pal and making your followers feel both welcome and heard. Understanding the needs, concerns, and emotions of community members is crucial for building trust and rapport.
Moderation
As important as it is to be a shoulder to cry on, sometimes, a community manager needs to lay down the law.
Without moderation, a comments section can quickly turn into a toxic free-for-all. Strong community management requires a little bit of enforcement — managers need to follow through on any community guidelines and policies to help ensure these online spaces feel welcoming and safe for all their fans.
Analysis
Some of these “skills” are definitely on the softer side, but having an analytic brain is important for successful community management, too. What’s working? What’s not? How can success be quantified? Community managers should be able to thoughtfully analyze engagement metrics via tools like Hootsuite Analytics in order to refine their strategies and measure their impact.
Obviously, a community manager’s job description can vary wildly, depending on the industry and company size. That being said, a community manager’s role typically includes responsibilities like:
- Developing and implementing community engagement strategies
- Moderating discussions and content
- Responding to community inquiries and feedback
- Collaborating with marketing and support teams
- Analyzing data to assess community engagement
If you’re creating a community manager job description for a job posting, you might want to seek out a candidate with an education in online marketing or marketing communications, but a degree certainly isn’t necessary for success in this role. It’s more important to find someone who can demonstrate skills like communication, problem-solving, and analytical thinking.
Like any position, the salary for a community manager varies by location, work experience, and industry. According to Glassdoor, in the United States, entry-level community managers can earn anywhere from $41,000 to $65,000 per year.
Of course, professionals with more experience or those working for large companies could earn even more, with some online community managers on Glassdoor reporting annual salaries of $115,000.
For more details on salaries in the social media marketing industry, including salaries for community management roles, download our Social Media Career Report for 2023.
Are you paid enough?
Download our Social Media Career Report for stats on social media manager salaries, benefits, job satisfaction, mental health, and more.
To evaluate a community manager’s performance, consider the following metrics:
- Engagement rate (likes, comments, shares)
- Growth in community size
- Response time to community inquiries
- Net promoter score (NPS) from community members
- Sales conventions
Ultimately, a community manager should be evaluated on metrics that align with your brand’s overall social media goals. If growing your community size isn’t important to your business objectives, it doesn’t really make sense to focus your time and attention on racking up the follows, right?
Like everything else in the social media landscape (RIP, Nexopia), the role of a community manager has evolved significantly over the past decades.
Initially, the role of a digital community manager was to respond to comments, monitor social channels for negative sentiment, and moderate content. Today, a community manager is expected to practice strategic planning, customer service, and data analysis, too. It’s about going beyond being reactive and being proactive, intentionally encouraging engagement and building loyalty along the way.
We’re at an interesting time in Internet History, with this new influx of accessible AI technology. The future of community management will likely be shaped by this sort of automation. It’s possible chatbot technology will take a big leap forward in the next few years to provide even richer, multi-platform customer support that goes beyond answering FAQs.
But while AI can absolutely assist in data analysis, common questions, and routine tasks, we’re confident that a human touch will remain essential to quality community management. No matter how convincing AI may get, it’ll always take a real person to foster genuine connections and resolve complex issues for your (human!) community.
In the future, it’s likely the role will evolve, and we’ll see community managers handling the bigger-picture ideas. They might use AI to help with more mundane or repetitive community management tasks and spend their time practicing more strategic decision-making and deeper integration with overall business objectives.
But whether they’re working in the trenches or dreaming big, as technology advances, community managers will always continue to find new ways to connect, engage, and create meaningful experiences for their communities. Um, excuse me, are community managers both party hosts and heroes? The facts don’t lie.
Save time managing your social media presence with Hootsuite. From a single dashboard you can publish and schedule posts, find relevant conversions, engage the audience, measure results, and more. Try it free today.
Do it better with Hootsuite, the all-in-one social media tool. Stay on top of things, grow, and beat the competition.
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