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Selling on Shopify in 2022: A Step-by-Step Guide

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Are you thinking about selling on Shopify? Getting your eCommerce store up and running only takes a few simple steps. You’ll have a professional-looking internet storefront ready to take orders in no time!

In this step-by-step guide, we’ll walk you through everything you need to know to start selling on Shopify. We’ve also included how to sell on platforms like Instagram, Facebook, and Pinterest with Shopify.

Bonus: Learn how to sell more products on social media with our free Social Commerce 101 guide. Delight your customers and improve conversion rates.

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How to start selling on Shopify in 10 easy steps

You likely already have a business plan with an idea of what you’re going to sell and who your target audience is for online selling. If you don’t, creating one, sourcing your products, and branding your organization should be your first step.

Otherwise, here’s how to sell on Shopify in ten easy steps.

1. Buy a domain name

Buying a domain name is a pretty important step. A domain name is like your internet address. You want it to be easy to remember and, above all, relevant to your business.

Shopify offers a free URL, but it won’t rank well. It looks like this [yourshopifystore.shopify.com], so it has the added disadvantage of shoehorning ‘Shopify’ into the URL.

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When you first sign up to Shopify, it will ask you for your store name. Then, it will use your store name to create a free URL for you. You can change this after you sign up by:

  1. Logging into Shopify admin on your desktop computer
  2. Navigating to the Sales channels section
  3. Hitting Online Store
  4. Navigating to Domains
  5. Clicking the Change primary domain link
  6. Selecting your new domain from the list
  7. Hitting Save

Choose a domain name that is the same or close to your brand name. Your social media accounts should also be similar to your brand name. This way, customers can find you online through search engines easily.

You can buy a domain name by visiting major registrars, such as A2 or GoDaddy. It’s relatively straightforward, so long as no one has taken your desired domain name. You’ll need to provide payment information for this transaction before it’s complete, but once done, that domain name is yours!

2. Select and customize a Shopify Store template

You’ll want to customize the look and feel of your online store. Luckily. Shopify offers a wide selection of themes, both free and for purchase.

You can find them on the left-hand menu under Themes.

Shopify Store themes tab

Source: Shopify

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Your theme organizes your store, sets the features, and decides on the style. Take the time to look through the themes available; different layouts can give your customers different experiences.

explore free themes including refresh ride and colorblock

Once you’ve chosen a theme, you can customize your content, layout, and typography. If you click Customize, you’ll be taken to an editing site where you can start making your store your own. As you customize your theme, ensure everything is aligned with your brand.

3. Upload your inventory

Once you have your Shopify Store template in place, it’s time to upload your products. You can do this in the Shopify Admin space you’ve already been operating in.

Here’s how:

1. Navigate to Products on the left-hand menu

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2. Click Add products

Shopify Store add your products

3. Fill in all of the information about your product and upload any photos

4. Click Save

Uploading your inventory manually can take time if you have a lot of products. Luckily, you can bulk upload your inventory if you have it in a CVS file in four easy steps:

1. Navigate to Products from your Shopify Admin

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2. Click Import

3. Click Add file, and then select the CSV file that has your products in it

4. Click Upload and continue

Inventory management is an important part of store upkeep. Keep your product pages up to date to start building an ongoing successful eCommerce store.

4. Set up payment methods

When someone clicks the buy button, they’re ready to purchase. You want to make your customer’s shopping experience as seamless as possible in order to not lose that transaction fee.

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Set up the secure Shopify checkout to accept orders and take payments through your Shopify store. When a customer adds a product to their cart, it’s checked against your store’s inventory levels. If the inventory is available, then it is held for the customer while they complete the payment.

See also  How to Create a Black Friday eCommerce Strategy

Go to your Checkout settings page in your Shopify admin to view and change your checkout settings. Add your business banking info so there will be somewhere to transfer the funds.

From there, you can also choose to collect customer email addresses during the payment process to use later for email marketing purposes.

5. Decide on shipping procedures and set up your shipping rates

Before you take your first order, you must decide how that order will get to your customer. There are four main ways you can go about this:

  1. Dropshipping
  2. Retailer Shipping
  3. Local delivery
  4. Local pickup

Dropshipping is when you use a supplier who holds your inventory and ships your product. You’ll pay wholesale prices to the supplier, but you can decide how much you charge your site visitors.

Dropshipping is popular because it saves you from inventory costs like storage or product waste. Your supplier keeps your products in a fulfillment center, and you simply purchase the amount you need from them. They ship your products to your customers for you.

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Dropshipping is great for folks just starting out because of the low overhead. But, it does have drawbacks.

With dropshipping, you can’t control the amount of inventory you have. If your supplier runs out, it’s your problem. You also have limited branding control as you’ll depend on the supplier to brand your products. And, you won’t have control over the shipping — your dropshipper might send one order of three items out three different times, charging you shipping for each product.

Your other shipping option is to do it yourself. This way, you have complete control over your packaging, shipping methods, and branding. If part of your brand is to provide a beautifully curated experience right down to the packaging and unboxing, then this may be right for you.

Shipping as a retailer is more labor-intensive than dropshipping. You’ll have to package products yourself, use a shipping courier like DHL or FedEx, and ensure you incorporate shipping costs into your eCommerce model.

Local delivery and pickup are pretty straightforward. You’ll still have to package your products and keep track of your inventory.

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With local delivery, collect your customers’ addresses and either drop off packages yourself or use a local courier service. For local pickup, give your customers clear directions on how to grab their packages from you.

6. Add Pages, Navigation, and adjust your Preferences

You’ll see the option to add Pages, Navigation, and Preferences on your left-hand menu bar. In Pages, add any extra site pages your customers might be interested in, like your brand’s story in an About Us section.

Under Navigation, you can make sure your menus are clear for your shop visitors. Nothing stops a user in their tracks like a site with bad UX.

You’ll want to ensure your Shopify Store is set up for SEO, which you can do under Preferences. Add your Page’s title and meta description here. This is what will show up on the Search Engine Response Page (SERP) when people search for your company. Engines like Google also use this to match your store with searches, so be sure to include relevant keywords here.

In this section, you can link Google Analytics and Facebook Pixel and decide on how you’ll collect user data. Close to the bottom of this page, you’ll see a box that says your site is Password Protected.

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password protection page

Once you are ready to go live with your store, remove your password and click pick a plan.

7. Go live

Pick a Shopify Plan! There are many touch points on your Shopify Admin to navigate to their plans. They make it pretty easy to give them money. But, if you’re a bit lost, head to Home on the left-hand menu. In the bar across the top of your screen, choose Select a plan.

Shopify Home select a plan

From here, you just have to decide which plan is right for you.

8. Connect your store to your social media accounts

To add your social media accounts to your Shopify store, choose a theme that already has them embedded. You can find these by searching ‘social media’ in the Theme Store.

See also  Social Media Activism in 2022: How to Go Beyond the Hashtag

Or, you can check if the theme you’re already using supports it by clicking on the footer or area of your choice, then on the right menu, navigate to the Social media icons section and click Show social media icons.

If you’re looking to connect your social media accounts to Shopify to sell on them, see below.

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9. Set up a Shopify chatbot

Once your store is set up, you’ll want to invest in a Shopify chatbot. Shopify chatbots can automate tasks for you, saving you time and money.

First, find out which chatbot is right for your store. We recommend our sister chatbot, Heyday, as it works for almost all eCommerce business models. Plus, the easy-to-operate interface makes it a breeze to integrate.

Heyday can connect a site visitor remotely with store associates via live chat and video calls.

DavidsTea order tracking chatbot

Source: Heyday

Try a 14-day free Heyday trial

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10. Integrate Hootsuite

Your last step will make your life much easier while running your shop. Integrate Hootsuite to your Shopify store with Shopview. You’ll be able to share products from your store to your social networks easily.

Did you know you can sell through your Shopify store directly on many social media platforms? This lets you sell and market where your customers prefer to shop.

How to sell on Facebook with Shopify

Selling on Facebook with Shopify is easy; there are a few simple steps to get there.

Make sure you are the admin for your Facebook Business Manager

In order to sell on Facebook with Shopify, you have to have a Facebook ad account and be the admin for your Facebook Business Manager. Under your Facebook Business Manager, you should own your brand’s Facebook Page. You’ll need these accounts to connect to your Facebook channel in Shopify.

Install the Facebook channel in Shopify

You’ll need to log in to your Shopify store on a desktop computer first. Then, navigate to your Shopify admin page.

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  1. Click Settings
  2. Click Visit the Shopify App Store
  3. Search for Facebook
  4. Click Add channel
  5. Choose the feature you want to install (like Facebook Shop) and click Start set up
  6. Click Connect account
  7. Sign in to your Facebook account
  8. Follow the prompts to connect the Facebook assets that are required for set up
  9. Accept the terms and conditions
  10. Click Finish setup

Start selling and marketing on Facebook

Your product category will automatically upload to your Facebook Shop when you install the Facebook Shop Shopify feature. So, you’re simply left to market and sell your products on Facebook!

What if I already have a Facebook Shop set up?

If you’ve already set your Facebook Shop up, it’s no problem. You can easily integrate Shopify into your shop by following the above instructions.

Here’s how to set up your Facebook Shop through Meta instead of Shopify.

How to sell on Instagram with Shopify

You need to do a few things to sell on Instagram with Shopify.

Make sure your Facebook business page is connected to your Professional Instagram account

Meta owns Facebook and Instagram. To integrate your Shopify store into your Instagram account, ensure your Facebook business page is connected to your professional Instagram account.

Find out how to convert your personal Instagram account to a professional account here.

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Install the Facebook channel

Follow the steps above to install the Facebook channel to your Shopify account.

Install the Instagram Shop feature

After you have the Facebook channel integrated to your Shopify account, you will need to install the Instagram Shop feature. Head to your Shopify admin page.

  1. In Settings, navigate to Apps and sales channels
  2. Click Facebook
  3. Click Open sales channel
  4. Click Overview
  5. In the Instagram Shopping section, click Set up to start
  6. Connect your Facebook accounts to the Facebook sales channel if you haven’t already
  7. Accept the terms and conditions, then click Request approval
  8. Wait for Facebook to review your products (this could take 24-48 hours)

Start selling!

Now you’re ready to start selling on Instagram! The Hootsuite Insta-experts have compiled some Instagram Shopping cheat codes (AKA what to do to sell more) just for you.

See also  Amazon Associates: How to Make Money as an Amazon Affiliate

How to sell on Pinterest with Shopify

Selling on Pinterest with Shopify is incredibly easy. Plus, it has the potential to put your products in front of 400 million Pinterest users.

Add the Pinterest sales channel to your Shopify store

Basically, all you need to do to sell products on Pinterest is add the Pinterest sales channel to your store.

  1. Make sure you’re logged into your Shopify account
  2. Go to the Pinterest app
  3. Click Add App
  4. Follow the prompts to install the Pinterest app on Shopify

Once installed, Buyable Pins for all of your products on Pinterest are enabled. This means users can browse through Pinterest and buy your products. Shopify will take care of the synchronization of data for these purchases for you.

Have you manually added Pinterest tags?

If you’ve manually added Pinterest tags to your Shopify account, you will need to remove them before integrating the Pinterest Shopify app. Don’t worry, you can add them back again later.

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The Hootsuite Pinterest professionals have strategized an edge for your Pinterest shopping strategy here.

Selling on Shopify FAQ

What can you sell on Shopify?

On Shopify, you can sell products and services (digital and physical), so long as they comply with Shopify’s values and are not illegal.

Shopify’s Acceptable Use Policy says they believe in a “free and open exchange of ideas and products.” Stating this free and open exchange is a key tenet of commerce, however, there “are some activities that are incompatible with Shopify’s mission to make commerce better for everyone.”

Those activities include things like child abuse, illegal substances, and services from terrorist organizations. If you’re trying to monetize say, your templated social media strategies or your Grandma’s home-baked pies, you’re likely good. Unless Grandma uses some wild ingredients.

Why should you sell on Shopify?

Shopify’s one of the largest eCommerce platforms for a reason. They boast a scale of affordable pricing plans for all sizes of stores and an easy-to-use back end. It’s an attractive choice for store owners of any digital skill set.

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Shopify can scale as you grow your business. They have an entire ecosystem of digital tools out there that can integrate into your shop, like chatbots to help with customer service inquiries.

How much does it cost to sell on Shopify?

Pricing packages range from $38/month for the Shopify Basic plan, $99/month for the Shopify plan, to $389/month for the Advanced plan. So, how much it costs to sell on Shopify is up to you and the plan you choose.

That being said, if you sign up for a free 14-day trial (like I did) Shopify may offer you a 50% discount on your first year.

Shopify yearly pricing packages

There are, however, other costs associated with selling on Shopify. If you’re wondering exactly how much it costs to sell on Shopify, you’ll need to work out your expenses. Those might include your internet bill, the price of your packaging, your shipping costs, the cost of your branding, or promotional efforts.

How do I start selling on Shopify?

If you’ve followed steps one through eight in the above section, How to start selling on Shopify in 8 steps, congratulations! Your store is live, and you are all set up to start selling on Shopify.

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Now, it’s time to market your brand and advertise your products or services so you can get your first sale. Make sure you’ve followed social commerce best practices for best results.

Can I sell on Shopify through social media platforms?

Yes! You can sell products on your social media platforms like Facebook, Instagram, and Pinterest. Shoppers can browse your products and then check out directly in the apps. And setting up your shops is easy; see above for instructions.

Engage with shoppers on social media and turn customer conversations into sales with Heyday, our dedicated conversational AI chatbot for social commerce retailers. Deliver 5-star customer experiences — at scale.

Get a 14-day free Heyday trial

Turn your Shopify store visitors into customers with Heyday, our easy-to-use AI chatbot app for retailers.

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Social Media Activism in 2022: How to Go Beyond the Hashtag

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Social media activism is no longer optional, especially for larger brands. Consumers, employees, and social followers all expect your brand to take a stand on issues that really matter.

Bonus: Read the step-by-step social media strategy guide with pro tips on how to grow your social media presence.

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What is social media activism?

Social media activism is an online form of protest or advocacy for a cause. Because hashtags play a central role in mobilizing movements on social media, the term is often used interchangeably with hashtag activism.

Activism on social media includes promoting awareness of social justice issues and showing solidarity through the use of hashtags, posts, and campaigns.

Genuine social media activism is supported by concrete actions, donations, and measurable commitments to change.

Without genuine offline action, using a hashtag or posting a black square or rainbow flag comes across as opportunistic and lazy. Critics are often quick to call out these minimal efforts as “slacktivism” or performative allyship.

Brands should tread carefully: More than three-quarters of Americans (76%) say “social media makes people think they are making a difference when they really aren’t.”

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Along the same lines, when a company participates in social media activism that does not align with its past or present actions, it can prompt backlash and calls of virtue signaling, greenwashing, or rainbow capitalism.

We’re about to dive into 10 ways to engage in meaningful activism on social media. And, of course, we’ll provide plenty of social media activism examples where brands got things right.

But it really all boils down to this:

Words are just words, and hashtags are just hashtags. Yes, they can both be extremely powerful. But for brands, especially those with significant market share and resources, actions speak much louder. Social media activism must be accompanied by real world action.

Listen to credible voices working on the cause. Learn from those who have well-established expertise in the movement. And commit to working towards real change.

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How to use social media to authentically support a cause: 10 tips

1. Pause and review your social calendar

The first thing to do before engaging in social media activism – whether you’re responding to an immediate crisis or beginning a longer term campaign of activism and allyship – is to hit pause.

Review your social calendar. If you use a social media scheduler, you might want to unschedule upcoming posts and save them for later. Review your content calendar to see how things align with the stance you’re about to take. If you’re responding to a crisis, you’ll likely want to stay focused on the cause at hand.

Consumers do want brands to respond in times of crisis. More than 60% say “brands should acknowledge moments of crisis in their advertising and communications when they are occurring.”

In the wake of the Uvalde shooting, the New York Yankees and Tampa Bay Rays paused their social media game coverage and instead used their social channels to share information about gun violence.

pic.twitter.com/UIlxqBtWyk

— New York Yankees (@Yankees) May 26, 2022

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They went all-in on this, not holding anything back.

Firearms were the leading cause of death for American children and teens in 2020.

— New York Yankees (@Yankees) May 26, 2022

While your regular content is on pause, take the time to learn about what’s happening beyond the headlines so you can take a meaningful stance followed up with concrete action.

That action component is critical in terms of garnering support for your activism rather than backlash.

Before returning to regular programming, consider how your campaigns and content will resonate within the larger context.

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DON’T:

  • Try to profit from your support. Social movements are not marketing opportunities, and customers will call out actions your brand takes that appear motivated by anything other than good faith.

2. Listen to your customers (and employees)

It’s normal for emotions to run high during social justice and human rights movements. But those in-the-moment spikes can lead to long-term changes in how people feel and behave – and how they expect companies to behave.

70% of members of Generation Z say they are involved in a social or political cause. And they expect brands to join them. More than half (57%) of Gen Z says brands can do more to solve societal problems than governments can, and 62% say they want to work with brands to address those issues.

But the 2022 Edelman Trust Barometer found consumers don’t think brands are doing enough to address social change.

graph showing business engagement on societal issues

Source: Edelman 2022 Trust Barometer

Use social listening to better understand how your audience is feeling. Understanding the broader perspective allows you to express empathy and solidarity with negative sentiments, then rally your audience around positive sentiments with strong calls to action.

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This could include rallying followers to share messages, sign petitions, or match donations. Sometimes it’s as simple as acknowledging how people feel in the context of social upheaval, such as Aerie’s ongoing advocacy for mental wellness – in this case, literally giving followers tools for combatting anxiety and improving mental health.

DON’T:

  • Dismiss emotions or police tone. People typically have legitimate reasons to feel what they feel.

3. Be honest and transparent

Before posting anything in support of a cause, reflect on your company history and culture. That might mean looking at the diversity of your teams, re-evaluating non-environmental practices, assessing the accessibility of your marketing, and more.

While difficult, it’s important to have honest internal conversations about company values and changes you may need to make. If you’re not honest, you’re going to have problems with social media activism.

Admitting past mistakes is the first way to show that your company means what it says. Be upfront about anything that goes against your current position. Without doing this, your social activism will ring hollow—or worse, hypocritical. It could also prompt people to call you out.

Disney originally stayed silent in response to Florida’s “Dont Say Gay” bill, sending out an internal email of support for LGBTQ employees rather than making a public statement. That quickly became a problem for the company, as the hashtag #DisneyDoBetter took off and employees, creatives, and fans all shared their concerns about the weak stance as well as the company’s previous donations to supporters of the bill.

tl;dr: “We will continue to invite the LGBTQ+ community to spend their money on our sometimes-inclusive content while we support politicians working tirelessly to curtail LGBTQ+ rights.”

I’m a huge Disney fan as is well documented on this site. Even I say this statement is weak. https://t.co/vcbAdapjr1

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— (((Drew Z. Greenberg))) (@DrewZachary) March 7, 2022

Within a few days, Disney had to acknowledge its mistake and make a lengthy public statement.

Today, our CEO Bob Chapek sent an important message to Disney employees about our support for the LGBTQ+ community: https://t.co/l6jwsIgGHj pic.twitter.com/twxXNBhv2u

— Walt Disney Company (@WaltDisneyCo) March 11, 2022

Brands can either hold themselves accountable, or be held accountable. But don’t feel you need to be perfect before you can take a stand. For example, more than half of employees say CEOs should publicly speak out about racism as soon as the company has its own racial equity and diversity goals in place, with concrete plans to meet them.

DON’T:

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  • Hide internal issues and hope no one finds out about them – or hide behind internal communications. Internal emails can quickly go public when employee concerns are not addressed.
  • Be afraid to be honest. Customers appreciate honesty. But Edelman found only 18% of employees trust their company’s head of DEI to be honest about racism within the organization. If your employees can’t trust you, how can customers?

4. Be human

Humanize your communication efforts. People can and do see through inauthentic behavior.

Overused phrases and carefully calibrated language tend to make company statements look templated. (Thoughts and prayers, anyone?) Be considerate in what you want to say, but throw out the corporate jargon and canned content. Be real.

Edelman found that 81% of respondents to the 2022 Trust Barometer expect CEOs to be personally visible when talking about work their company has done to benefit society.

When then-Merck CEO Kenneth Frazier spoke out about voting rights, the company posted his comments on their social accounts.

This morning our Chairman & CEO Kenneth C. Frazier appeared on @CNBC taking a stand on Georgia’s restrictive new voting law. pic.twitter.com/P92KbhN1aL

— Merck (@Merck) March 31, 2021

Yes, this is a statement that has likely gone through lawyers and other corporate messaging professionals. But it’s clear and does not hold back. And Frazier has repeatedly proven his ability to unite business leaders in social action. He’s talked about his values and how the issues on which he chooses to take a stand align with corporate values.

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He told the Albert and Mary Lasker foundation that when he stepped down from President Trump’s Business Council after the President’s remarks about events in Charlottesville, he spoke to the Merck board about whether he should present it as a strictly personal decision or include mention of the company.

“I’m very proud to say that my board unanimously said, ‘No, we actually want you to speak to the company’s values, not just your personal values,’” he said.

DON’T:

  • Just say what everyone else is saying. It needs to come from your company.
  • Worry about keywords, irrelevant hashtags, or algorithms. Say the right thing, not the highest ranking thing.

5. Make your stance clear and consistent

When you do share a message in support of a cause, ensure that message leaves no room for ambiguity. Don’t leave people asking questions or filling in the blanks for you.

The gold standard for clear brand positioning comes from ice cream brand Ben and Jerry’s. They are consistent and vocal in their support of racial and social justice.

Consumers want your stance on important issues to be clear before they make a purchase. That means taking a stand in your social content and ads, but also on your website, so the message is consistent when someone clicks through to learn more or buy.

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DON’T:

  • Try to have it all or do it all. Speak to the causes that matter most to your brand and your employees, so you can be consistent and authentic.

People want to hear how brands are tackling issues beyond social media.

It’s one thing to post a message in support of Ukraine. But it’s action that really counts. More than 40% of consumers boycotted businesses that continued to operate in Russia after the invasion. On social, both #BoycottMcDonalds and #BoycottCocaCola were trending in early March, until the companies finally ceased Russian operations.

@CocaCola is refusing to pull out of Russia – outrageous and disgusting decision. I will NOT be adding to their profits (and I am particularly partial to Costa Coffee) and i would encourage others to boycott too. #BoycottCocaCola #Ukraine️ pic.twitter.com/tcEc6J6sR1

— Alison (@senttocoventry) March 4, 2022

Show that your company is actually taking action. Which organizations are you donating to, and how much? Will you make regular contributions? How is your brand actually doing good within communities? What steps are you taking toward a more ethical production process and supply chain? Be specific. Share receipts.

For example, when Dove launched its #KeepTheGrey campaign to draw attention to ageism and sexism in the workplace, the brand donated $100,000 to Catalyst, an organization that helps create more inclusive workplaces.

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Age is beautiful. Women should be able to do it on their own terms, without any consequences 👩🏼‍🦳👩🏾‍🦳Dove is donating $100,000 to Catalyst, a Canadian organization helping build inclusive workplaces for all women. Go grey with us, turn your profile picture greyscale and #KeepTheGrey pic.twitter.com/SW5X93r4Qj

— Dove Canada (@DoveCanada) August 21, 2022

And when the makeup brand Fluide celebrated Trans Day of Visibility, they highlighted diverse trans models while committing to donate 20% of sales during the campaign to Black Trans Femmes in the Arts.

DON’T:

  • Make empty promises. Edelman’s 2022 special report on business and racial justice found more than half of Americans think companies are not doing a good job meeting their promises to address racism. If you can’t live up to your promises, you’re better off not to make them in the first place.

7. Ensure your actions reflect your company culture

Similar to point #3, practice what you preach. If your brand promotes diversity on social media, your workplace should be diverse. If you promote environmentalism, you should use sustainable practices. Otherwise, it’s not social activism. It’s performative allyship or greenwashing. And people notice: Twitter saw a 158% increase in mentions of “greenwashing” this year.

One way to ensure your activism aligns with your culture is to choose causes that connect to your brand purpose. In fact, 55% of consumers say it’s important for a brand to take action on issues that relate to its core values and 46% say brands should speak about social issues directly related to their industry.

For example, the sexual wellness brand Maude has an ongoing campaign promoting inclusive #SexEdForAll.

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Offering real calls for action and donating a percentage of profits from their Sex Ed For All capsule collection, they work in partnership with the Sexual Information and Education Council of the United States (SIECUS) to promote inclusive sex education.

That said, your brand purpose may not have an obvious connection to social causes. That doesn’t mean you can opt out of the conversation.

when can brands speak about social justice issues bar chart

Source: Twitter Marketing

Responsible corporate culture should be first and foremost about doing the right thing. But know that over time, it will actually improve your bottom line. Diverse companies are more profitable and make better decisions.

Plus, nearly two-thirds of consumers – and nearly three-quarters of Gen Z – buy or advocate for brands based on their values. They’re willing to pay more for brands that do good in the world.

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DON’T:

  • Take too long to follow through on commitments. Your customers are watching and waiting.

8. Plan for good and bad responses

Before your brand takes a stance on social media, prepare for feedback.

The aim of social activism is often to disrupt the status quo. Not everyone will agree with your position. Customers may applaud your brand, while others will be critical. Many will be emotional. And unfortunately, some commenters may be abusive or hateful.

Brands taking a stand in the face of the overturning of Roe v. Wade faced abusive comments on their social posts.

Benefit did all the right things on this post by stating the actions they were taking, showing how the cause related to their core values, and linking to partners who are experts in the work.

That said, they still faced comments that could be very triggering for their social team to see coming in, especially anyone impacted by their own abortion or fertility experiences.

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Expect an influx of messages and equip your social media managers with the tools they need to handle them. That includes mental health support—especially for those who are directly impacted by the movement you are supporting.

Consider the following do’s and don’ts:

DO:

  • Review your social media guidelines and update as needed.
  • Clearly define what constitutes abusive language and how to handle it.
  • Develop a response plan for frequently asked questions or common statements.
  • Be human. You can personalize responses while sticking to the script.
  • Hold relevant training sessions.
  • Apologize for past actions, when necessary.
  • Adapt your strategy for different audiences on different social media platforms.

DON’T:

  • Disappear. Remain present with your audience, even if they are upset with you.
  • Delete comments unless they are abusive or harmful. Don’t tolerate hate.
  • Be afraid to admit that you don’t have all the answers.
  • Make it the responsibility of your followers to defend their basic human rights.
  • Take too long to respond. Use tools like Mentionlytics to keep track of messages.

9. Diversify and represent

Diversity shouldn’t just be a box your brand checks during Pride month, Black History Month, or on International Women’s Day. If you support LGBTQ rights, gender equality, disability rights, and anti-racism, show that commitment throughout the year.

Make your marketing inclusive. Build representation into your social media style guide and overall content strategy. Source from inclusive stock imagery from sites like TONL, Vice’s Gender Spectrum Collection, and Elevate. Hire diverse models and creatives. Remember that just about every movement is intersectional.

Most important: Listen to people’s voices rather than simply using their faces. Shayla Oulette Stonechild is not only the first Indigenous global yoga ambassador for Lululemon, but she’s also on the company’s Vancouver-based committee for Diversity, Equity, and Inclusion.

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Open your platform up to takeovers. Amplify unique voices. Build meaningful relationships with a broader group of influencers and creators. You’ll likely grow your audience and customer base as a result.

DON’T:

  • Stereotype. Don’t cast people in roles that perpetuate negative or biased stereotypes.
  • Let abusive comments go unchecked after spotlighting someone. Be prepared to offer support.

10. Keep doing the work

The work doesn’t stop when the hashtag stops trending.

An important point to not forget. This is not the time to divest from purpose and inclusivity in marketing, it’s actually the time to dive deeper into those commitments— and truly great marketers should be able to both show ROI AND center purpose https://t.co/8w43F57lXO

— God-is Rivera (@GodisRivera) August 3, 2022

Commit to ongoing social activism and learning. Continue educating your brand and your employees and sharing helpful information with social media users who follow your brand.

Champion the cause offline, too. Perform non-optical allyship. Look for ways to support long-term change. Become a mentor. Volunteer. Donate your time. Keep fighting for equity.

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DON’T:

  • Think of brand activism as “one and done.” One supportive post isn’t going to cut it. If you’re going to wade into the waters of digital activism, be prepared to stay there for the long term.

Schedule messages and connect with your audience on social media using Hootsuite. Post to and monitor multiple social networks from one dashboard. Try it free today.

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How Brands Can Support Indigenous Communities on Social—the Right Way

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There is a growing interest among businesses, large and small, to add their voices to the nationwide acknowledgment of the trauma inflicted upon Indigenous children at Canada’s Indian Residential Schools.

This was amplified in 2021 with the location of nearly a thousand unmarked graves at sites of the now-shuttered institutions—and we know thousands more have yet to be discovered.

On National Day for Truth and Reconciliation, it’s important for Indigenous people (and, frankly, for non-Indigenous people) to see businesses and brands honour those who lost their lives through the 165-year program of assimilation.

It’s also important for us as Indigenous people to see them pay tribute to those who survived their years at the notorious schools.

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But deploying the hashtag #TruthAndReconciliation or #EveryChildMatters can be a risky undertaking. There are many ways to make a well-meaning blunder that will prompt eye rolls throughout Indigenous Canada or, worse, to accidentally post something that’s outright offensive.

That’s why I wrote this blog post. I’m a Métis woman and lawyer who has been the CEO of the Native Women’s Association of Canada (NWAC), the largest organization representing Indigenous women in Canada, since 2017.

I, and other Indigenous women who follow social media, brace ourselves as September 30 rolls around, waiting for the inevitable ham-fisted attempt by non-Indigenous actors to be part of the commemoration.

Please don’t misunderstand. We want you to be there with us as we grieve and as we remember and as we honour. We just want you to do so respectfully. So here are some guidelines.

What is the National Day for Truth and Reconciliation? How is it different from Orange Shirt Day? And what should we call it on social media?

The National Day for Truth and Reconciliation was declared by the Canadian government in 2021, after the graves were found at Indian Residential Schools.

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(Please note: “Indian Residential Schools” is the official name for the schools and a construct of the colonial mindset of 19th Century Canada. In any other context, the word Indian is extremely offensive when used to refer to the Indigenous people of Turtle Island.)

National Day for Truth and Reconciliation is a day for honouring the victims and celebrating the survivors of the schools. And it’s a federal statutory holiday, so it applies to all federally regulated workplaces. But it’s been left to provinces and territories to choose whether it is marked within their own jurisdictions.

We note that it took Canada’s federal Liberal government (which came to power in 2015 promising to act on all 94 Calls to Action of the Truth and Reconciliation Commission) nearly seven years to meet the relatively simple Call Number 80. It urged the creation of the holiday “to ensure that public commemoration of the history and legacy of residential schools remains a vital component of the reconciliation process.”

There is no doubt that the discovery of the graves—which the Truth and Reconciliation report said would be found if an effort was made to look for them—bolstered public support for such a day.

September 30 should be thought of as our Remembrance Day, and it should be referred to by its official name: the National Day for Truth and Reconciliation. Any other name fails to communicate the sombreness of the occasion, just as it minimizes Remembrance Day to call it Poppy Day.

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September 30 is also Orange Shirt Day, reminding us of the day in 1973 when six-year-old Phyllis Webstad from the Stswecem’c Xgat’tem First Nation arrived at the St. Joseph Mission Residential School, just outside Williams Lake, B.C.

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She was wearing a vibrant orange shirt her grandmother bought her to match her excitement for her first day of school. But the shirt was immediately taken from her by school authorities and never returned—an event that marked the beginning of the year of atrocities and torment she experienced at the institution.

We wear orange shirts on September 30 as a reminder of the traumas inflicted by residential schools. If you’re specifically referring to Phyllis’ story on social media, then it is appropriate to call it Orange Shirt Day.

But the holiday is the National Day for Truth and Reconciliation, and should be referred to as such.

What terms should you use when you refer to Indigenous people? (Terminology 101)

Speaking of terminology, when is it appropriate to refer to someone as First Nations, Métis, or Inuit, and when is it appropriate to refer to someone as Indigenous?

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First up, here’s what those different terms actually mean:

  • First Nations: The largest Indigenous group in Canada, these are members of the 634 First Nations spread across the country
  • Métis: A distinct group of people who have an ancestral connection to a group of French Canadian traders and Indigenous women who settled in the Red River Valley of Manitoba and the Prairies
  • Inuit: The Indigenous people of the Arctic and sub-Arctic regions
  • Indigenous: The First Peoples of North America whose ancestors were here before the arrival of the Europeans

Next, where to use them: It’s always best to be as specific as you possibly can when describing us on social media.

Here’s a quick reference on the best way to refer to Indigenous individuals:

  1. Reference the person’s specific first nation and its location
  2. Reference the person’s nation and ethno-cultural group
  3. Reference their ethno-cultural group
  4. Refer to them as First Nations, Mètis, or Inuit
  5. Refer to the person as Indigenous

So, if someone is a Cree from the Cree First Nation of Waswanipi, say that. Second best would be to call them a Waswanipi Cree. Third best would be to call them a Cree. Fourth best would be to call them a First Nations member.

And fifth best would be to call them Indigenous, which is a catch-all phrase that includes all First Nations, Métis, and Inuit. But it also includes all Indigenous people around the world. The Māori of New Zealand are Indigenous.

Saying someone is Indigenous is like calling a Chinese person Asian. It’s true. But it misses a lot of detail.

If you don’t know how best to describe someone, ask us. Preferences vary from individual to individual.

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But please, despite the fact that my organization is called the Native Women’s Association of Canada, which is a holdover from a much earlier time (NWAC was formed in 1974), please do not call Indigenous people ‘native.’

What role should brands play on social media on September 30?

At NWAC, our hashtag for the National Day for Truth and Reconciliation is #RememberHonourAct. We think those are good guidelines for everyone—individuals and businesses alike—on September 30 and, indeed, year-round.

Remember the survivors of the residential schools, honour them, and act to strengthen the relationship between Indigenous and non-Indigenous people.

If yours is a local business, pay tribute to the Indigenous people in your area. Acknowledge their traditional territory. Recognize that your operations are taking place on the land that they have shared with you, and that you and your employees are benefitting from that.

If you are a national brand, turn the spotlight back on the First Nations communities. Highlight the achievements and the contributions that First Nations people have made to Canadian prosperity.

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Yes, September 30 is a sombre day of remembrance. But we don’t want pity. We want acknowledgments of past wrongs and promises that they will not be repeated, but we also want to embrace the promise of a better future in which Indigenous people can enjoy prosperous and happy lives free of historical trauma.

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Are there other notable days for brands to keep in mind for Indigenous people?

Yes.

There are other sombre days.

Less than a week after the National Day for Truth and Reconciliation, Indigenous women across Canada will gather at Sisters in Spirit Vigils to honour the women, girls, and gender-diverse people who have lost their lives in the ongoing genocide that targets us for violence. This is an annual event created to give support and comfort to the families and friends who have been left to mourn their loved ones.

On February 14, Valentine’s Day, annual Women’s Memorial Marches are held in cities and towns across Canada and the United States. They too are meant to honour Indigenous women and girls who have been murdered or who have gone missing.

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And on May 5, we mark Red Dress Day, a day on which red dresses are hung in windows and in public spaces around Canada, again to honour the missing and murdered Indigenous women and girls.

But there are also joyous occasions.

Although there is not a specific date set aside, summer is the time for gathering. It is powwow season. Fall is the time that we traditionally rejoice in the bounty of the hunt.

On June 21, the Summer Solstice, we celebrate National Indigenous Peoples Day. This is a day for rejoicing in our heritage, our diverse cultures, and the contributions that Indigenous people are making to the complex fabric of Canadian life.

What social media mistakes do brands make on September 30?

The most egregious examples of brand behaviour around the National Day for Truth and Reconciliation are attempts to monetize our pain for financial gain.

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If you own a clothing company, please don’t print a batch of orange shirts and sell them for profit. And don’t promote the sales of your shirts on social media. This happens every year and it is offensive in the extreme.

On the other hand, printing and selling orange shirts and then turning the profits over to Indigenous causes is a wonderful gesture of support.

And it’s not just the small brands that are doing this. Walmart, for instance, promises to donate 100% of the profits from its Every Child Matters t-shirts, which have been designed by an Indigenous artist, to the Orange Shirt Society.

screenshot of a post about Orange Shirt Day from Walmart Canada

Be the brand that does something like that.

In all of your social media posts, be mindful that this is our history. Every Indigenous person in Canada has been touched by the residential school experience, whether or not we or our ancestors attended one of the institutions. Be mindful of the traumas that can be brought to the fore with a thoughtless twist of words.

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And again, Indigenous people are at a place where we don’t need or want pity. We need people to celebrate our accomplishments. We need to feel part of a society that is eager to include us.

What opportunities are there for intersections between Indigenous people and other social movements?

In a simple word: lots.

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If there is a social justice issue being championed—whether that is Pride in the gender-diverse community, or climate justice, or prisoners’ rights, or racial equality—you’ll find Indigenous people at the forefront.

My organization is an example of that. We have whole units of staff working on all of those things.

Reach out to us, or other national Indigenous organizations (we list a few later on), to ask about ways you can get involved, projects you can promote, and causes you can stand behind.

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This is a prime opportunity to collaborate with Indigenous creators who are passionate about the larger social issue at hand.

How can brands work with Indigenous content creators?

Find them and ask them. There are plenty out there. Any search engine will quickly turn up hundreds of names of Indigenous content creators and influencers, and many will be eager to collaborate with you.

Here are some examples of places to look:

What Indigenous organizations can brands support or partner with?

Most of the National Indigenous Organizations are looking for partners. We, at NWAC, have terrific partnerships with brands like Sephora, Hootsuite, and TikTok.

@tiktokcanada

Applications for the TikTok Accelerator for Indigenous Creators are now open! Indigenous creators, apply by September 15 💫

♬ original sound – TikTok Canada

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But there are also smaller groups out there who would be delighted to hear from you.

One example that immediately springs to mind is Project Forest in Alberta which is working in partnership with Indigenous communities to restore sacred lands so that medicinal plants and native species will thrive again in First Nations communities.

There is also a range of organizations that are working tirelessly to improve the lives of the First Nations, Métis, and Inuit.

I would point to the First Nations Child and Family Caring Society of Canada, Susan Aglukark’s Arctic Rose Foundation, The Martin Family Initiative, or the Indian Residential School Survivors Society.

Those are just a few. And of course, there is NWAC—we work tirelessly for the well-being of Indigenous women, girls, Two-Spirit and gender-diverse people.

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What are some examples of brands that are supporting and/or highlighting Indigenous communities the right way?

Many brands are doing things right. I will again mention beauty company Sephora partnered with the NWAC to run a roundtable on Indigenous beauty to find out where they could improve. And they’ve acted on their learnings.

TikTok, likewise, has taken the time to reach out to us to ask for guidance on how to get engaged with Indigenous people and communities. And, over the past few years, we have worked closely with Hootsuite, providing advice and information.

But others are also making great strides.

I would point to the National Hockey League which has been unreservedly vocal in denouncing the racism directed at Indigenous hockey players. The Calgary Flames opened their season with a land acknowledgement.

Ahead of National Day for Truth and Reconciliation, the #Flames wore orange jerseys for the morning skate and the day will be recognized prior to puck drop tonight 🧡 pic.twitter.com/appz0sN7c9

— Calgary Flames (@NHLFlames) September 29, 2021

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This would not have happened 10, or maybe even five, years ago. But society is changing, corporate behaviour is changing, the world is changing. And social media has had, and will have, much to do with that.

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How To Win at TikTok (According to TikTok)

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That’s how Khartoon Weiss, TikTok’s Global Head of Agency & Accounts, described the world’s most downloaded app at The Gathering, an annual business and marketing summit held in Banff, Canada.

What’s the distinction?

People don’t “check” Tiktok. They watch it. And, Weiss says, “that small pivot in behavior is everything.”

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So what does it mean for marketers?

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In this post, we’ll share key takeaways from Weiss’s on-stage presentation. But that’s not all!

Weiss shared more detailed insights at one of The Gathering’s intimate “inner sanctums”. And we’ve got the scoop for you below.

Embrace the shift from Me to We

TikTok is not a platform for YOLO, FOMO, and selfies. Instead, it’s familial and inclusive.

You see into everyone else’s living room. And they see into yours.

It’s a collaborative space that rewards optimism. “Microcommunities” crystalize around hashtags like #crafttok, #planttok, and #DIYtok.

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The experts within these communities share “complex information boiled down so usefully”. This in turn creates even more experts and more knowledge to share.

@housetohomediy

#learnontiktok #diytiktok #diytok #painterstape #oddlysatisfying #painting

♬ Feel It Still – Portugal. The Man

As a brand, this means you need to focus on providing entertainment or edutainment.

Find your place in these existing communities and contribute value that’s uniquely yours. Turn your assets into multiple TikToks and learn as you go what works for your brand.

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And leave the comments on your content open – the community will tell you what they think. Use their insights to guide your ongoing TikTok strategy.

Be real, not retouched

You know who’s not big on TIkTok? The Kardashians. “We keep it real on TikTok,” Weiss said. “They are not accepted at the scale of a Jessia.”

So who’s Jessia? A Vancouver-based singer who went from this:

@jessiamusic

TikTok is too beautiful 😂 #Welcome2021 #RareAesthetic #belly #🍑 #pretty #fun #fyp #neverseentwoprettybestfriends #wtf #bop #trash #newyear #new

♬ original sound – JESSIA

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To this:

@jessiamusic

Tour with @OneRepublic was a dream 💙 #nexttime #onerepublic #tour #pov #tour #tourlife #fyp

♬ Next Time by Jessia – JESSIA

After her song caught fire as a body positivity anthem that spawned countless TikTok duets.

On TikTok, it’s all about “the language of the next generation and the new digital media behaviors.”

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“It’s challenging if you want it to be great, but the community doesn’t have a problem with accepting whatever it is you want to put out there,” Weiss said.

And that community acceptance is critical. TikTok’s algorithm focuses on a content graph, not a social graph. That means what you see in your feed is what the community brings to the surface, rather than who you follow.

On this front, #smallbusinesstiktok is leading the way. How? You guessed it: by telling real behind-the-scenes and product-creation stories.

“Small businesses have taken their creativity and turned it into content and now it’s automatically commerce,” Weiss said.

@frolic_creations

Guess what scent they will be? 😋 #smallbusiness #ZFlipClackdown #halloween #spooktember #spookyseason #slimemonster #cute #newproductalert #cutesoaps #foryou #froliccreations

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♬ original sound – Meg ✌

Real, genuine stories create that visibility in the content graph. And the best people to tell those genuine stories about your brand may not (yet) work for or with you.

Understand the power of creators

“We’ve redefined what celebrity means,” Weiss said. “And we’re the driving force behind the migration from the attention economy to the creator economy.”

A key example? Just like Jessia, 7 of the 10 nominees for Best New Artist at the 2022 Grammys gained at least some of their momentum from TikTok.

Creators fuel discovery. And discovery creates demand.

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“We consume things, and we convert on product, because it embodies the communities and the people we want to emulate,” Weiss said.

For marketers, this means empowering and learning from creators who understand the platform.

@andrea.animates

#ad made a new level on @candycrushsaga 🍬

♬ original sound – Andrea Love

Unlearn everything you’ve learned,” Weiss said in her inner sanctum. “It’s not how the next generation speaks. You’ve always had agencies consult you – why wouldn’t you let creators? Creators will help you unpack your brand and think about ways to connect with your audience.”

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View discovery as lower funnel (aka #tiktokmademebuyit)

“When every touchpoint becomes an opportunity to buy, every strategy becomes a commerce strategy,” Weiss said. “It’s a brave new world where media and entertainment have found their way to content, creator, and commerce.”

Rather than social commerce, TikTok likes to think of this as “community commerce.”

“Thousands of creators are jumping in, and they are delivering product efficacy and product advocacy,” Weiss said.

Witness the case of 54-year-old Trinidad Sandoval:

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She created a nearly 3-minute TikTok showing her go-to eye cream in action. Trinidad thought only her 70 followers would see it. Nope.

She went viral and led the 10-year-old product to sell out virtually everywhere within a week.

@trinidad1967

♬ original sound – user3761092853451

This wasn’t a paid partnership – it was brand loyalty and advocacy in action.

This all adds up to one important lesson for brands: TikTok is not like other platforms, and it’s impossible to fake your way to success.

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Above all: Be real and put the community first. Create a great product. Build that loyalty. And the community will fuel the discovery of your brand.

Want to learn more about how to get the most from TikTok? Check out the resources below!

Grow your TikTok presence alongside your other social channels using Hootsuite. From a single dashboard, you can schedule and publish posts for the best times, engage your audience, and measure performance. Try it free today.

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