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Facebook Marketing in 2022: A VERY Complete Guide

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Facebook marketing isn’t optional. Facebook is the most used social platform in the world, pulling in 2.29 billion daily active users.

It’s not all vacation pics and humblebrags either. For 53.2% of internet users ages 16-24, social media is their primary source of brand research. And, 66% of all Facebook users check out a local business Page at least once a week.

Truth time: You need to be on Facebook.

But what should you do first? Do you need to run ads? What should you post about? Does creating a business Page mean you’re in the metaverse?

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The answers to all your questions are ahead, plus a step-by-step process to start your Facebook marketing journey off right.

Bonus: Download a free guide that teaches you how to turn Facebook traffic into sales in four simple steps using Hootsuite.

What is Facebook marketing?

Facebook marketing is the practice of promoting a business and brand on Facebook. It can help businesses build brand awareness, grow an online following, gather leads, and sell more products or services.

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Facebook marketing tactics can include:

How to set up Facebook for business

For those working with a limited or zero budget: You can do Facebook marketing completely for free.

Optionally, you can accelerate your growth with paid services, like Facebook ads, boosted content, or influencer/partnership campaigns.

Let’s start at the beginning: Your business’ Facebook Page. Whether you only do this and share organic content, or follow the rest of the tips in this article, you need to have a Page.

Create a Facebook Business Page

1. Sign in to Facebook with your personal account. Your personal information won’t show on your Page, but you can also create a new Facebook account with a work email address if you prefer.

2. Open the menu (the nine dots on the right side) and click Create, then Page.

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open menu with nine dots and click create

3. To create your Page, enter:

a. Name: Your business name

b. Category: Start typing to see the available options. For example, “retail” or “restaurant.”

c. Description: A sentence or two describing what your business does. You can edit this later.

4. Congrats! Your Page is live. Click Edit Page Info to add more to your About section, add a website URL, and more. I’ll cover exactly how to optimize your new Page later in this article.

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Get verified on Facebook (optional)

You don’t need it, but it helps. How do you get that little blue checkmark like the cool brands?

Hootsuite verified Facebook page

Verified Pages mean Facebook has checked to ensure the person or brand is who they say they are. It communicates trust (which is important since 72% of people say they distrust Facebook).

Technically, getting verified is as simple as filling out a form. But really, Facebook only verifies profiles and Pages belonging to businesses or well-known public figures.

It can be difficult to get a personal profile verified, but it’s quite easy for businesses of all sizes, especially if you have a physical location. The key is ensuring your proof of identity links are independent, non-promotional content from high-quality sources.

Check out our complete Facebook verification guide for more tips.

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Open a Facebook ads account (optional)

It’s a good idea to set up a Facebook ads account even if you don’t plan to use it right away.

Once you have a business Page set up, go to Facebook Ads Manager (now part of Meta Business Suite). You can add an existing Facebook ads account or follow the prompts to create a new one.

Now you can start an automated campaign, create your own campaign from scratch, or promote (“boost”) existing Page content.

Not sure if you’re ready for Facebook ads? I’ve got tips on when and how to start later in this article.

How to create a Facebook marketing strategy in 7 easy steps

1. Define your audience

Before you do anything, you must first define who your ideal potential customer is and what they want on Facebook. Then, create a marketing and content strategy around that.

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Every article about social media marketing says this.

…Because it’s true.

At minimum, you need to define your target audience by answering the following:

  • What age range do they fall in?
  • Where do they live?
  • What types of jobs or job responsibilities do they have? (Most relevant for B2B brands.)
  • What problem do they have with [your industry/product]? (And how are you the solution?)
  • How and when do they use Facebook? (At work, home, doom scrolling before bed?)

Not sure where to start? If you already have followers on your Facebook Page, check out Audience Insights inside Meta Business Suite to see the demographics of your existing audience.

Meta Business Suite Facebook insights

Source

Meta’s Insights area offers more than basic info, including:

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  • Education attainment
  • Relationship status
  • Location
  • Interests and hobbies
  • Languages spoken
  • Facebook usage statistics
  • Past purchase activity

Does your data line up with the customers you want to attract? Perfect, keep up the good work. Not so much? Adjust your content strategy accordingly and watch your Insights to see what works for shifting your audience to the one you want.

This data is also valuable for ad targeting if you want to explore Facebook advertising.

Ready to dig deep? Here’s how to get all the nerdy info you want from Facebook Audience Insights.

2. Define your goals

Why do you want followers? What do you want them to do? For most companies, the answer is, “Buy something.”

But it’s not always about money. Other common goals for a Facebook Page are to:

  • Build brand awareness
  • Improve customer service
  • Maintain a consistent brand image across social media
  • Bring in traffic to a physical location

Your Facebook marketing goals will depend on your overall marketing strategy. (Need a refresh? We’ve got a free marketing plan template for ya.)

See also  How To Schedule Instagram Reels in 10 Easy Steps

If you’re up for more no-BS advice, check out this post about setting social media goals and how to measure them.

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3. Plan your content strategy

No need to overcomplicate this. Your content strategy is:

  • What you’ll post
  • When you’ll post it

What to post

Will you share behind-the-scenes glimpses of your process? Will you post exclusive discounts? Will you stick to business, or include some fun and games?

Let your imagination run wild with ideas— Ha! Just kidding. You’re gonna post what your audience wants, right? From all that research you did in step 1, right?

Creativity is encouraged, though. Blend what you know about your target audience with what you think will perform well. (Psst—we’ve researched all the best social media trends so you don’t have to.)

Think of your Facebook content strategy like buckets. Each bucket is a topic.

For example:

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  • Industry news
  • Company news
  • Tuesday Tips, where you share a short tutorial for your software
  • Reviews/testimonials
  • New products and promotions

You get the idea. And you know what makes everything, including creativity, more fun? Rules!

A few classic social media content strategy rules to consider:

  • The rule of thirds: One third of your content is your ideas/stories, one third is direct interaction with your audience, and the last third is promotional content.
  • The 80/20 rule: 80% of your content should inform, entertain, and educate, and the remaining 20% can be promotional.

When to post it

Once you’ve decided what to post, deciding when to post it is the last puzzle piece.

As mentioned earlier, Facebook Audience Insights can help here, although our research has found the best times to post on Facebook are between 8:00AM to 12:00PM on Tuesdays and Thursdays.

Not so fast. That’s a massive generalization. Like everything else in your strategy, experiment! Try different times and see when you get the most engagement.

It’s easy to stay on track with Hootsuite Planner. Everyone on your team can see upcoming posts, collaborate on drafts, and identify any gaps before you reach an oh-crap-I-need-a-post-right-now content emergency.

The best part? Hootsuite’s powerful analytics will tell you when the best times to post are, based on your personalized data.

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Check out how it all works:

4. Optimize your Page

Whether you’ve just set up your Facebook business Page or had one for awhile, make sure you have:

  • A profile photo—your logo works great—and a cover photo. (Check our social media image size guide for current specs.)
  • A call to action button, such as Book Now.
  • Contact information, including URL, phone number, and an email address.
  • A detailed about section.
  • A pinned post with your latest promotion, offer, or FAQ.
  • A custom Page URL. (For example: www.facebook.com/hootsuite)
  • An accurate business category. (Ours is “Internet company.”)

Hootsuite optimized Facebook business page

If you have a physical business location, also ensure you’ve added a street address.

If you’re an ecommerce business, use Commerce Manager to display your products in the new Facebook Shop tab. Not sure how? Here’s how to set up a Facebook Shop.

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5. Try other Facebook tools

1. Create a Facebook Group

Groups require a lot of moderation and attention to be successful, but they can earn powerful results.

2. Drive engagement with Hootsuite Inbox

Hootsuite Inbox allows you to respond to DMs and comments from all your social platforms in one place. Besides replying faster, it also enables your entire team to manage communications without duplicating work or missing anything.

See how much time you’ll save:

3. Try Facebook Marketplace for local sales

While you may think of Marketplace as simply the modern day replacement for Craigslist, it’s actually a powerful business sales channel, too.

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In 2022, Facebook Marketplace ads reach a potential 562.1 million people. While most sellers are people cleaning out their basements, business listings are welcome, including in lucrative categories like car and real estate sales (where regional laws permit).

It’s free to create listings, making it a must-try for local businesses. If you sell nationally, consider promoting your shop website, too.

6. Install Meta Pixel (formerly Facebook Pixel)

Meta Pixel is a small piece of code installed on your website to allow tracking, testing, targeting, and analytics for Facebook and Instagram ads. You only have to set it up once per website.

To install Meta Pixel:

1. Log in to Facebook Events Manager. In the left menu, click Connect data sources.

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Facebook Events Manager connect data sources

2. Choose Web as the data source and click Connect.

3. Name it and enter your website URL. Depending what your website runs on, there may be a one-click integration available. If not, follow the prompts to install the code manually.

4. Set up the events you want to track. From your Pixel’s Overview tab, click Add Events, then From the Pixel.

pixel overview add events

5. Enter your URL and click Open website. You’ll be able to select buttons on your site to track as an Event with your Pixel. No coding required. Assign each button a role, such as “Purchase,” “Contact,” “Search,” and more. Ensure your browser allows pop-ups for this to work properly.

7. Try Facebook advertising

Facebook ads can skyrocket traffic and sales, but launching a campaign can be overwhelming.

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You’re also probably wondering how much Facebook ads cost. (Spoiler: It varies. You’re welcome.)

Facebook ads reach the largest potential audience of any social platform, up to 2.11 billion people as of 2022. Put another way, that’s 34.1% of Earth’s entire population over age 13.

If you want to begin social media advertising, Facebook is the best place to start for most businesses. There’s a lot to learn, but our step-by-step guide to creating your first Facebook ad campaign makes it easier.

But are you ready?

When to start using Facebook ads

The day after creating your shiny new business Page isn’t the best time to try out Facebook ads. But, letting someone else arbitrarily tell you when you’re ready isn’t the answer, either. Heh.

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Yep, as with most marketing things, there isn’t one correct answer or KPI that can tell you when to start experimenting with ads.

See also  How To Win at TikTok (According to TikTok)

I’d argue you should have these things first:

  • At least 100 Page Likes (followers)
  • Meta Pixel set up
  • Clear Facebook marketing goals
  • At least 20 Page posts (ideally more)
  • Multiple creative assets for each ad
  • An A/B testing strategy

The easy way: Boost a post

“Boosting” a post is Facebook lingo for taking a regular Page post and turning it into an ad.

Boosting is the gateway ad those senior content marketers warned you about. Side effects of success include conversions, audience growth, and a newfound appreciation for digital advertising.

When you should consider it: If you’re completely new to Facebook advertising and want to test the waters. Boosted posts are relatively cheap since you specify your budget up front. Remember: Cheap isn’t effective if the ad isn’t accurately targeted.

Ready to hit turbo mode? Here’s how to boost a Facebook post the right way.

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The full monty: Create your first Facebook ad campaign

Ad groups, creative options, launch dates, awareness ads, conversion ads, multiple formats, copy options… A full Facebook ad campaign is a lot of work.

It’s worth it. The combination of organic and paid Facebook content is the secret sauce to achieving all your social media ✨dreams. ✨

When you should consider it: You want to build focused momentum for a product launch, event, or other promotion.

Paid campaigns can work with budgets of all sizes, but spend time honing your targeting skills first. Experimenting with boosted posts can help dial this in.

You know when you see an ad and think wow, I’m the target market! Like finding out A&W has kids-size meals at 5:30pm on a hot summer Sunday when I know my soul will leave my body if I turn the oven on.

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That’s how you want your ad’s viewers to feel: “This is for me.”

A&W sponsored ad paid campaign

Source

You can absolutely be successful at DIY-ing your Facebook ads, although plan to do a ton of research along the way. We have a few resources for you to start with:

Consider hiring an agency or freelance consultant to help plan your first campaign. You’ll learn a lot and optimize your chances of success.

8 types of Facebook posts to use for marketing

1. Text

Plain Jane. All type and no hype. The OG.

Text posts don’t include links, so they’re not meant to drive traffic, but they can be surprisingly good at growing your Page audience. Text posts have the highest average engagement rate at 0.13%.

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Facebook post engagement benchmarks

Source

However, these posts can easily get lost in the algorithm. For text posts under 130 characters, you can choose a colorful background to help them stand out.

Keep text posts short: Communicate something quickly to your audience, or ask them a question.

Or, be super relatable and funny.

2. Photo

Photo posts are second only to text posts for engagement, with an average engagement rate of 0.11%. A photo post can be any type of image, including a photo, infographic, or other artwork. You can add as many photos as you want to each post, but for 10 or more, consider creating an album instead.

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Every type of business can make impactful photo posts:

  • Show off your latest collection or share the process of making your products.
  • Bring your audience into your office or workshop.
  • Wow them with data visualizations to make your point.

Better yet, feature your customers’ photos for a unique perspective on your products and engage your audience, too.

The mountains are calling. 🏔📸: @jozfstefn

Posted by Jeep Canada on Saturday, July 23, 2022

Limited photography budget? Check out these free stock photo sites.

3. Video

Video communicates the way nothing else can. It’s the next best thing to having your audience right in front of you.

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Stuck for ideas? Here are a few types of videos to share:

  • Explainer videos
  • Demo videos
  • Interviews with industry experts, or your own team
  • Behind-the-scenes sneak peeks
  • Event coverage
  • Products, either informally or a formal commercial shoot
  • Webinar recordings

MojoGrip is a go-to resource for aviation fans. They know their audience is just as passionate about aircraft as they are, so this “How It’s Made” video was a big hit.

Wondering what successful social media videos have in common? Check our tips for creating viral social videos.

4. Live video

Using live video successfully is all about holding your audience’s attention.

Q&As are one of the most effective live video formats for B2B companies. For both B2B and B2C, try demo videos showing how to use your product, especially to show off lesser-known use cases or “hacks.”

Lenovo managed to engage their audience and show off a new product’s capabilities with this Live. Viewers voted on ways to try to destroy the laptop and Lenovo carried them out live to prove the computer’s toughness.

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Not wondering what to talk about, just how to do it? We’ve got a Facebook live guide for newbies.

5. Links

Links = anything directing to an external source, like your website. Link posts can contain any type of media, too.

Creating one is easy: All you need is a caption of your own, then paste in any link and Facebook will pull in an image, title, and meta description from the website. Or, you can manually add your own.

Hootsuite does this, too, and you can schedule them to publish later, shorten URLs, and track clicks. Nice.

schedule new post on Hootsuite composer

6. Facebook Stories

Every day, one billion Stories are posted across Facebook, Instagram, Messenger, and WhatsApp—Meta’s family of apps.

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Facebook Stories offer a familiar vertical format and options for adding links, stickers, text, and more. You can use either an image or video. Images show for 5 seconds and videos can be up to 20 seconds per Story. All Facebook Stories disappear after 24 hours.

You can publish organic Stories, or make Facebook Stories ads.

For best results, keep text and graphics minimal and use the space to let your photo or video speak for itself.

Facebook Stories Rothy's sponsored content

Source

7. Pinned post

You can set an existing post on your Facebook Page as a “pinned post,” which means it will always be at the top of your Page.

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This is helpful for a welcome message, links to important pages or customer support contacts, or anything you’re promoting right now. You can change your pinned post anytime.

McDonald’s changes theirs up frequently for new promotions, like this one encouraging app downloads.

McDonald's app downloads pinned post

Source

8. Specialty post types

These are great for specific cases, but you’ll use them less frequently.

Facebook Group posts

Running a members-only Facebook Group in addition to your business Page can be a lot of work. But if building a community is one of your goals, a Facebook Group is a perfect way to achieve that, thanks to its 1.8 billion active monthly users.

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Posting in a Group is the same as posting to your Page, except it’s only visible to members. Think it would be a good fit? We’ve got step by step instructions, plus recommended settings, for creating a Facebook Group for business.

Hello Fresh runs their #FreshFam Group for customers to share photos and feedback of the recipes they made. It’s linked to their business Page under the Community tab.

HelloFresh #FreshFam Group community tab

Source

Fundraisers

Fundraising on Facebook for a charity, or your own foundation, is an excellent way to grow your audience while making a positive impact.

Fundraisers show your values and connect people to your brand’s purpose. It puts your money where your mouth is. Bonus points: You can opt to match all donations (up to a limit of your choice).

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And of course, make your new fundraiser your pinned post to maximize views, like the Humane Society of the United States:

Humane Society of the United States pinned post fundraiser

Source

However, only verified Facebook business Pages for public figures, brands, or charities can create fundraisers.

There’s a workaround if you’re not verified yet, though. Create a fundraiser with a personal Facebook user profile, then share it on your business Page.

Events

Creating an event post has 6 unique benefits:

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  • It’s featured in a separate tab on your Page (“Events”).
  • It’s listed in Facebook’s Events section, so people can discover you even if they don’t Like or follow your business Page. Over 35 million people use Facebook to find events near them every day.
  • People can RSVP for both in-person or online events, so you can plan attendance.
  • If someone doesn’t want to RSVP yet, they can click “Interested” and Facebook will remind them closer to the event.
  • You can create Facebook ads for Events for more views.
  • You can have multiple hosts, and it’s listed on all host Pages, so it’s easy to work with partners or influencers to promote it.

2022 Zero Waste Conference Facebook event Vancouver Convention Centre

Source

5 Facebook marketing tools

1. Hootsuite

With Hootsuite, you can manage all of your Facebook marketing activities from one place. We hate marketing cliches, but it really is your, excuse us, one-stop shop for all things Facebook marketing.

Use Hootsuite to:

  • Schedule all of your Facebook posts in advance
  • Identify the best times to post (when your unique audience is active online and most likely to engage with your content)
  • Review your performance and easily generate comprehensive reports
  • Answer comments and private messages
  • Boost posts
  • Easily track what people are saying about you online
  • Manage your Facebook Pages alongside all your other social profiles on Instagram, TikTok, LinkedIn, Twitter, YouTube, Pinterest, and LinkedIn.

Best Time to Publish feature in Hootsuite Analytics: Heatmap showing audience activity and recommended posting times for best engagement

Start your free 30-day trial

2. Heyday

Leverage AI to save money and provide top-notch customer service 24/7. Facebook Messenger chatbots can act as an interactive FAQ, as well as connect your customers to live agents for more complex requests. And, they can even suggest and sell products right from Messenger.

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Ecommerce retailer Bestseller’s chatbot, powered by Heyday, automated up to 90% of their simple customer conversations in both English and French.

But more importantly, its smart programming understood Quebecois French terms—a rare and important feature for the Quebec-based company. They’d already found the generic French translations used by other apps unsuitable.

Heyday Jack & Jones multilingual chatbot

Source

3. Chute

User-generated content is awesome for 2 reasons:

Chute simplifies the often-daunting task of finding relevant content based on topic, location, or more. Save what you find into an organized content library you can access from Hootsuite Composer.

It also makes it easy to properly obtain usage rights and permission for legal compliance.

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Hootsuite Composer Chute

4. Reputology

Reviews are one of the most important aspects of your Facebook business Page (and elsewhere). Reputology tracks incoming reviews and allows you to respond inside Hootsuite.

Reputology tracks incoming online reviews

5. Facebook Ads Library

Sometimes a little inspiration is all you need. Facebook Ads Library is a searchable database of all the ads currently running on Facebook.

You can filter by location, type of ad, and keywords.

Get ideas for your next campaign, identify trending phrases or graphics, and check up on what your competitors are doing.

Meta Facebook Ads Library

Source

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Manage your Facebook business Page, content, ads—and everything for all your other platforms, too—with Hootsuite. Plan and schedule posts, run ads, engage with followers, and measure your impact with powerful analytics. Try it free today.

Get Started

Grow your Facebook presence faster with Hootsuite. Schedule all your social posts and track their performance in one dashboard.

Free 30-Day Trial

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How Brands Can Support Indigenous Communities on Social—the Right Way

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There is a growing interest among businesses, large and small, to add their voices to the nationwide acknowledgment of the trauma inflicted upon Indigenous children at Canada’s Indian Residential Schools.

This was amplified in 2021 with the location of nearly a thousand unmarked graves at sites of the now-shuttered institutions—and we know thousands more have yet to be discovered.

On National Day for Truth and Reconciliation, it’s important for Indigenous people (and, frankly, for non-Indigenous people) to see businesses and brands honour those who lost their lives through the 165-year program of assimilation.

It’s also important for us as Indigenous people to see them pay tribute to those who survived their years at the notorious schools.

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But deploying the hashtag #TruthAndReconciliation or #EveryChildMatters can be a risky undertaking. There are many ways to make a well-meaning blunder that will prompt eye rolls throughout Indigenous Canada or, worse, to accidentally post something that’s outright offensive.

That’s why I wrote this blog post. I’m a Métis woman and lawyer who has been the CEO of the Native Women’s Association of Canada (NWAC), the largest organization representing Indigenous women in Canada, since 2017.

I, and other Indigenous women who follow social media, brace ourselves as September 30 rolls around, waiting for the inevitable ham-fisted attempt by non-Indigenous actors to be part of the commemoration.

Please don’t misunderstand. We want you to be there with us as we grieve and as we remember and as we honour. We just want you to do so respectfully. So here are some guidelines.

What is the National Day for Truth and Reconciliation? How is it different from Orange Shirt Day? And what should we call it on social media?

The National Day for Truth and Reconciliation was declared by the Canadian government in 2021, after the graves were found at Indian Residential Schools.

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(Please note: “Indian Residential Schools” is the official name for the schools and a construct of the colonial mindset of 19th Century Canada. In any other context, the word Indian is extremely offensive when used to refer to the Indigenous people of Turtle Island.)

National Day for Truth and Reconciliation is a day for honouring the victims and celebrating the survivors of the schools. And it’s a federal statutory holiday, so it applies to all federally regulated workplaces. But it’s been left to provinces and territories to choose whether it is marked within their own jurisdictions.

We note that it took Canada’s federal Liberal government (which came to power in 2015 promising to act on all 94 Calls to Action of the Truth and Reconciliation Commission) nearly seven years to meet the relatively simple Call Number 80. It urged the creation of the holiday “to ensure that public commemoration of the history and legacy of residential schools remains a vital component of the reconciliation process.”

There is no doubt that the discovery of the graves—which the Truth and Reconciliation report said would be found if an effort was made to look for them—bolstered public support for such a day.

September 30 should be thought of as our Remembrance Day, and it should be referred to by its official name: the National Day for Truth and Reconciliation. Any other name fails to communicate the sombreness of the occasion, just as it minimizes Remembrance Day to call it Poppy Day.

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September 30 is also Orange Shirt Day, reminding us of the day in 1973 when six-year-old Phyllis Webstad from the Stswecem’c Xgat’tem First Nation arrived at the St. Joseph Mission Residential School, just outside Williams Lake, B.C.

See also  How To Set Up an Instagram Business Profile + 4 Benefits

She was wearing a vibrant orange shirt her grandmother bought her to match her excitement for her first day of school. But the shirt was immediately taken from her by school authorities and never returned—an event that marked the beginning of the year of atrocities and torment she experienced at the institution.

We wear orange shirts on September 30 as a reminder of the traumas inflicted by residential schools. If you’re specifically referring to Phyllis’ story on social media, then it is appropriate to call it Orange Shirt Day.

But the holiday is the National Day for Truth and Reconciliation, and should be referred to as such.

What terms should you use when you refer to Indigenous people? (Terminology 101)

Speaking of terminology, when is it appropriate to refer to someone as First Nations, Métis, or Inuit, and when is it appropriate to refer to someone as Indigenous?

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First up, here’s what those different terms actually mean:

  • First Nations: The largest Indigenous group in Canada, these are members of the 634 First Nations spread across the country
  • Métis: A distinct group of people who have an ancestral connection to a group of French Canadian traders and Indigenous women who settled in the Red River Valley of Manitoba and the Prairies
  • Inuit: The Indigenous people of the Arctic and sub-Arctic regions
  • Indigenous: The First Peoples of North America whose ancestors were here before the arrival of the Europeans

Next, where to use them: It’s always best to be as specific as you possibly can when describing us on social media.

Here’s a quick reference on the best way to refer to Indigenous individuals:

  1. Reference the person’s specific first nation and its location
  2. Reference the person’s nation and ethno-cultural group
  3. Reference their ethno-cultural group
  4. Refer to them as First Nations, Mètis, or Inuit
  5. Refer to the person as Indigenous

So, if someone is a Cree from the Cree First Nation of Waswanipi, say that. Second best would be to call them a Waswanipi Cree. Third best would be to call them a Cree. Fourth best would be to call them a First Nations member.

And fifth best would be to call them Indigenous, which is a catch-all phrase that includes all First Nations, Métis, and Inuit. But it also includes all Indigenous people around the world. The Māori of New Zealand are Indigenous.

Saying someone is Indigenous is like calling a Chinese person Asian. It’s true. But it misses a lot of detail.

If you don’t know how best to describe someone, ask us. Preferences vary from individual to individual.

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But please, despite the fact that my organization is called the Native Women’s Association of Canada, which is a holdover from a much earlier time (NWAC was formed in 1974), please do not call Indigenous people ‘native.’

What role should brands play on social media on September 30?

At NWAC, our hashtag for the National Day for Truth and Reconciliation is #RememberHonourAct. We think those are good guidelines for everyone—individuals and businesses alike—on September 30 and, indeed, year-round.

Remember the survivors of the residential schools, honour them, and act to strengthen the relationship between Indigenous and non-Indigenous people.

If yours is a local business, pay tribute to the Indigenous people in your area. Acknowledge their traditional territory. Recognize that your operations are taking place on the land that they have shared with you, and that you and your employees are benefitting from that.

If you are a national brand, turn the spotlight back on the First Nations communities. Highlight the achievements and the contributions that First Nations people have made to Canadian prosperity.

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Yes, September 30 is a sombre day of remembrance. But we don’t want pity. We want acknowledgments of past wrongs and promises that they will not be repeated, but we also want to embrace the promise of a better future in which Indigenous people can enjoy prosperous and happy lives free of historical trauma.

See also  How To Schedule Instagram Reels in 10 Easy Steps

Are there other notable days for brands to keep in mind for Indigenous people?

Yes.

There are other sombre days.

Less than a week after the National Day for Truth and Reconciliation, Indigenous women across Canada will gather at Sisters in Spirit Vigils to honour the women, girls, and gender-diverse people who have lost their lives in the ongoing genocide that targets us for violence. This is an annual event created to give support and comfort to the families and friends who have been left to mourn their loved ones.

On February 14, Valentine’s Day, annual Women’s Memorial Marches are held in cities and towns across Canada and the United States. They too are meant to honour Indigenous women and girls who have been murdered or who have gone missing.

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And on May 5, we mark Red Dress Day, a day on which red dresses are hung in windows and in public spaces around Canada, again to honour the missing and murdered Indigenous women and girls.

But there are also joyous occasions.

Although there is not a specific date set aside, summer is the time for gathering. It is powwow season. Fall is the time that we traditionally rejoice in the bounty of the hunt.

On June 21, the Summer Solstice, we celebrate National Indigenous Peoples Day. This is a day for rejoicing in our heritage, our diverse cultures, and the contributions that Indigenous people are making to the complex fabric of Canadian life.

What social media mistakes do brands make on September 30?

The most egregious examples of brand behaviour around the National Day for Truth and Reconciliation are attempts to monetize our pain for financial gain.

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If you own a clothing company, please don’t print a batch of orange shirts and sell them for profit. And don’t promote the sales of your shirts on social media. This happens every year and it is offensive in the extreme.

On the other hand, printing and selling orange shirts and then turning the profits over to Indigenous causes is a wonderful gesture of support.

And it’s not just the small brands that are doing this. Walmart, for instance, promises to donate 100% of the profits from its Every Child Matters t-shirts, which have been designed by an Indigenous artist, to the Orange Shirt Society.

screenshot of a post about Orange Shirt Day from Walmart Canada

Be the brand that does something like that.

In all of your social media posts, be mindful that this is our history. Every Indigenous person in Canada has been touched by the residential school experience, whether or not we or our ancestors attended one of the institutions. Be mindful of the traumas that can be brought to the fore with a thoughtless twist of words.

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And again, Indigenous people are at a place where we don’t need or want pity. We need people to celebrate our accomplishments. We need to feel part of a society that is eager to include us.

What opportunities are there for intersections between Indigenous people and other social movements?

In a simple word: lots.

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If there is a social justice issue being championed—whether that is Pride in the gender-diverse community, or climate justice, or prisoners’ rights, or racial equality—you’ll find Indigenous people at the forefront.

My organization is an example of that. We have whole units of staff working on all of those things.

Reach out to us, or other national Indigenous organizations (we list a few later on), to ask about ways you can get involved, projects you can promote, and causes you can stand behind.

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This is a prime opportunity to collaborate with Indigenous creators who are passionate about the larger social issue at hand.

How can brands work with Indigenous content creators?

Find them and ask them. There are plenty out there. Any search engine will quickly turn up hundreds of names of Indigenous content creators and influencers, and many will be eager to collaborate with you.

Here are some examples of places to look:

What Indigenous organizations can brands support or partner with?

Most of the National Indigenous Organizations are looking for partners. We, at NWAC, have terrific partnerships with brands like Sephora, Hootsuite, and TikTok.

@tiktokcanada

Applications for the TikTok Accelerator for Indigenous Creators are now open! Indigenous creators, apply by September 15 💫

♬ original sound – TikTok Canada

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But there are also smaller groups out there who would be delighted to hear from you.

One example that immediately springs to mind is Project Forest in Alberta which is working in partnership with Indigenous communities to restore sacred lands so that medicinal plants and native species will thrive again in First Nations communities.

There is also a range of organizations that are working tirelessly to improve the lives of the First Nations, Métis, and Inuit.

I would point to the First Nations Child and Family Caring Society of Canada, Susan Aglukark’s Arctic Rose Foundation, The Martin Family Initiative, or the Indian Residential School Survivors Society.

Those are just a few. And of course, there is NWAC—we work tirelessly for the well-being of Indigenous women, girls, Two-Spirit and gender-diverse people.

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What are some examples of brands that are supporting and/or highlighting Indigenous communities the right way?

Many brands are doing things right. I will again mention beauty company Sephora partnered with the NWAC to run a roundtable on Indigenous beauty to find out where they could improve. And they’ve acted on their learnings.

TikTok, likewise, has taken the time to reach out to us to ask for guidance on how to get engaged with Indigenous people and communities. And, over the past few years, we have worked closely with Hootsuite, providing advice and information.

But others are also making great strides.

I would point to the National Hockey League which has been unreservedly vocal in denouncing the racism directed at Indigenous hockey players. The Calgary Flames opened their season with a land acknowledgement.

Ahead of National Day for Truth and Reconciliation, the #Flames wore orange jerseys for the morning skate and the day will be recognized prior to puck drop tonight 🧡 pic.twitter.com/appz0sN7c9

— Calgary Flames (@NHLFlames) September 29, 2021

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This would not have happened 10, or maybe even five, years ago. But society is changing, corporate behaviour is changing, the world is changing. And social media has had, and will have, much to do with that.

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How To Win at TikTok (According to TikTok)

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That’s how Khartoon Weiss, TikTok’s Global Head of Agency & Accounts, described the world’s most downloaded app at The Gathering, an annual business and marketing summit held in Banff, Canada.

What’s the distinction?

People don’t “check” Tiktok. They watch it. And, Weiss says, “that small pivot in behavior is everything.”

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Bonus: Get a free TikTok Growth Checklist from famous TikTok creator Tiffy Chen that shows you how to gain 1.6 million followers with only 3 studio lights and iMovie.

So what does it mean for marketers?

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In this post, we’ll share key takeaways from Weiss’s on-stage presentation. But that’s not all!

Weiss shared more detailed insights at one of The Gathering’s intimate “inner sanctums”. And we’ve got the scoop for you below.

Embrace the shift from Me to We

TikTok is not a platform for YOLO, FOMO, and selfies. Instead, it’s familial and inclusive.

You see into everyone else’s living room. And they see into yours.

It’s a collaborative space that rewards optimism. “Microcommunities” crystalize around hashtags like #crafttok, #planttok, and #DIYtok.

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The experts within these communities share “complex information boiled down so usefully”. This in turn creates even more experts and more knowledge to share.

@housetohomediy

#learnontiktok #diytiktok #diytok #painterstape #oddlysatisfying #painting

♬ Feel It Still – Portugal. The Man

As a brand, this means you need to focus on providing entertainment or edutainment.

Find your place in these existing communities and contribute value that’s uniquely yours. Turn your assets into multiple TikToks and learn as you go what works for your brand.

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And leave the comments on your content open – the community will tell you what they think. Use their insights to guide your ongoing TikTok strategy.

Be real, not retouched

You know who’s not big on TIkTok? The Kardashians. “We keep it real on TikTok,” Weiss said. “They are not accepted at the scale of a Jessia.”

So who’s Jessia? A Vancouver-based singer who went from this:

@jessiamusic

TikTok is too beautiful 😂 #Welcome2021 #RareAesthetic #belly #🍑 #pretty #fun #fyp #neverseentwoprettybestfriends #wtf #bop #trash #newyear #new

♬ original sound – JESSIA

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To this:

@jessiamusic

Tour with @OneRepublic was a dream 💙 #nexttime #onerepublic #tour #pov #tour #tourlife #fyp

♬ Next Time by Jessia – JESSIA

After her song caught fire as a body positivity anthem that spawned countless TikTok duets.

On TikTok, it’s all about “the language of the next generation and the new digital media behaviors.”

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“It’s challenging if you want it to be great, but the community doesn’t have a problem with accepting whatever it is you want to put out there,” Weiss said.

And that community acceptance is critical. TikTok’s algorithm focuses on a content graph, not a social graph. That means what you see in your feed is what the community brings to the surface, rather than who you follow.

On this front, #smallbusinesstiktok is leading the way. How? You guessed it: by telling real behind-the-scenes and product-creation stories.

“Small businesses have taken their creativity and turned it into content and now it’s automatically commerce,” Weiss said.

@frolic_creations

Guess what scent they will be? 😋 #smallbusiness #ZFlipClackdown #halloween #spooktember #spookyseason #slimemonster #cute #newproductalert #cutesoaps #foryou #froliccreations

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♬ original sound – Meg ✌

Real, genuine stories create that visibility in the content graph. And the best people to tell those genuine stories about your brand may not (yet) work for or with you.

Understand the power of creators

“We’ve redefined what celebrity means,” Weiss said. “And we’re the driving force behind the migration from the attention economy to the creator economy.”

A key example? Just like Jessia, 7 of the 10 nominees for Best New Artist at the 2022 Grammys gained at least some of their momentum from TikTok.

Creators fuel discovery. And discovery creates demand.

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“We consume things, and we convert on product, because it embodies the communities and the people we want to emulate,” Weiss said.

For marketers, this means empowering and learning from creators who understand the platform.

@andrea.animates

#ad made a new level on @candycrushsaga 🍬

♬ original sound – Andrea Love

Unlearn everything you’ve learned,” Weiss said in her inner sanctum. “It’s not how the next generation speaks. You’ve always had agencies consult you – why wouldn’t you let creators? Creators will help you unpack your brand and think about ways to connect with your audience.”

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View discovery as lower funnel (aka #tiktokmademebuyit)

“When every touchpoint becomes an opportunity to buy, every strategy becomes a commerce strategy,” Weiss said. “It’s a brave new world where media and entertainment have found their way to content, creator, and commerce.”

Rather than social commerce, TikTok likes to think of this as “community commerce.”

“Thousands of creators are jumping in, and they are delivering product efficacy and product advocacy,” Weiss said.

Witness the case of 54-year-old Trinidad Sandoval:

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She created a nearly 3-minute TikTok showing her go-to eye cream in action. Trinidad thought only her 70 followers would see it. Nope.

She went viral and led the 10-year-old product to sell out virtually everywhere within a week.

@trinidad1967

♬ original sound – user3761092853451

This wasn’t a paid partnership – it was brand loyalty and advocacy in action.

This all adds up to one important lesson for brands: TikTok is not like other platforms, and it’s impossible to fake your way to success.

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Above all: Be real and put the community first. Create a great product. Build that loyalty. And the community will fuel the discovery of your brand.

Want to learn more about how to get the most from TikTok? Check out the resources below!

Grow your TikTok presence alongside your other social channels using Hootsuite. From a single dashboard, you can schedule and publish posts for the best times, engage your audience, and measure performance. Try it free today.

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Schedule posts, learn from analytics, and respond to comments all in one place.

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Meta for Business: How To Get the Best Results From Each Platform

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During the second quarter of 2022, 3.65 billion people were using at least one Meta product each month. That’s nearly half of the world’s population. Arguably, no other brand has a larger reach, which makes using Meta for business an absolute must.

Part of the reason why Meta changed its name from Facebook was to better represent the multiple products under its umbrella. Meta has several core products including Facebook, Instagram, Messenger, and WhatsApp.

While there’s a large audience, not every platform will have the same impact on your business. Each social network or app requires different marketing tools and strategies to get noticed by customers. Let’s dive into how to get the best results for each!

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Bonus: Get a free social media strategy template to quickly and easily plan your own strategy. Also use it to track results and present the plan to your boss, teammates, and clients.

Meta for Business

The various Meta platforms have an incredibly large and diverse audience for businesses to reach. Just take a look at the number of people on each platform:

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  • Facebook: 2.9 billion
  • Messenger: 988 million
  • Instagram: 1.4 billion
  • WhatsApp: 2 billion

Let’s review each app in the Meta business suite, who uses it, and what you need to succeed on it.

Facebook for business

Creating a Facebook business page is the first step to connecting with an audience on Facebook.

A business page lets you post updates, share contact information, and promote events or products.

While Facebook marketing is completely free, you could also opt to create and post Facebook ads.

Facebook user statistics

With almost 3 billion users, your target audience is probably using it. Here’s a brief overview of the Facebook audience:

  • Females aged 35-54 and males aged 25-44 are most likely to say Facebook is their favorite social media platform
  • The average time spent on Facebook is 19.6 hours per month for Android users

Facebook business tools

No matter what your business is, Facebook has a business tool to help you grow online. Let’s explore some of the features available on a Facebook business page that you may want to use:

  • Appointments: Have your customers book an appointment directly on Facebook.
  • Events: If you’re playing a concert or launching a new product, the Events tool can promote interest in your audience and remind them of the event.
  • Jobs: Hiring talented employees is tough. But you can reach more potential candidates by posting jobs on Facebook.
  • Shops: Product-based businesses will benefit from enabling the Shops tool. It lets you share your inventory, and customers can buy directly on Facebook.
  • Facebook Groups: Groups can be private or public communities for audiences with shared interests. It’s a more intimate way of connecting with your followers.

Still stuck on how to promote your business on Facebook? Check out our VERY complete guide on Facebook marketing.

Facebook examples

Let’s take a look at real-life examples of how businesses used Facebook to meet their business goals.

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Pink Tag used Facebook Shops and Live Shopping to make over $40,000 in sales in a nearly 5-month period. By displaying products and making them available to purchase all within Facebook, it made it easy to boost their sales.

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Interested in doing the same? Check out our guide on setting up a Facebook shop.

Pink Tag Boutique women's fashion

Tonal created a Facebook group to motivate customers to use its strength training system. It hosted events and community chats to encourage interaction.

This led to 95% of the most active Facebook group members saying they would be very disappointed if they could no longer use Tonal.

Is a Facebook Group the right strategy for you? Read on to learn how Facebook Groups can grow your business.

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Official Tonal Community Facebook group

Instagram for business

Instagram started as a platform to share photos and has grown to incorporate features like Stories, Reels, and Shopping. This makes it a great platform to create an influencer marketing strategy.

Instagram user statistics

With over 1.4 billion users Instagram is the fourth most popular social media platform. Let’s explore the Instagram audience:

  • Females aged 16-34 and males aged 16-24 are most likely to say Instagram is their favorite social media platform
  • The average time spent on Instagram is 11.2 hours per month for Android users

Instagram business tools

Here are some tools you can consider incorporating into your Instagram strategy:

  • Action Buttons: A call-to-action is an important part of any strategy. Action buttons on your profile make it easier to book an appointment, make a restaurant reservation, or order food delivery.
  • Collab Posts: Instagram features Collab posts on both the brand’s and creator’s Instagram feed. Collab posts can easily boost the effectiveness of influencer and brand partnerships.
  • Shopping: With Instagram Checkout, followers can find a product and purchase it without ever leaving the app.
  • Story Highlights: You can choose your most important Stories and save them in a highlights section. New followers can see more content, and current followers can reference it to follow products, menus, or services.

Instagram examples

Besides static ads in an Instagram feed, consider branching out into video and Stories. Chobani used video ads in Instagram Stories to successfully boost awareness of a product launch.

Need help creating effective Instagram Story ads? We got you covered.

Chobani

e.l.f. Cosmetics is using Story Highlights and a pinning feature to promote specific products.

By putting its in-demand products at the top of its feed and profile, followers are going to have a hard time missing what it is selling.

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Don’t forget to read our post on some of the best tips and tricks on using Instagram Stories.

e.l.f. Cosmetics story highlights and pinning feature on Instagram

Messenger for business

Meta Messenger lets you send texts, photos, videos, and audio. It also includes features such as live group video calls and payments.

It allows you to connect with followers and provide the information they need.

Messenger user statistics

Messenger is a key component of an overall Facebook marketing strategy. A live chat function can answer questions and secure sales.

To capitalize on this, learning about the demographics of people who use Messenger will help your messaging:

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  • The average time spent on Messenger is 3 hours per month for Android users
  • The largest advertising demographic (19%) are males between the ages of 25-34 years
  • 82% of US adults say Messenger is their most regularly used messaging app
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Messenger business tools

Messenger is more than exchanging texts with your audience. It can support the entire customer journey from discovery to purchase.

Here are a few of the Messenger business tools you can implement to create a strong marketing campaign:

  • Chatbots: Automate FAQs with chatbots. It provides a 24/7 resource for your followers and can answer questions, provide recommendations, or complete a sales process. If you need the human touch though, a chatbot can connect a person to your live customer support team.
  • Connect with Instagram: Messenger also connects to your Instagram account. When someone sends a direct message to your Instagram profile, Messenger will be there to help them.
  • Customer Feedback: Surveys help you learn about your customers. Messenger has a Customer Feedback tool to make it easy to ask your audience if they are happy with your service.
  • Showcase Products: You can turn your Messenger into a mini-catalog to help your customers find products and purchase them.
  • Accept Payments: Speaking of purchases, you can accept payments by integrating Webview. It will also send a receipt and post-purchase messages.

Messenger examples

BetterHelp uses chatbots to help followers learn how it works, answer questions, and get in touch with customer support if needed.

Not having any response to Messenger is poor etiquette. Learn 9 other tips to interact with your customers on Messenger.

BetterHelp Therapy

Dii Supplements used its ad campaigns to encourage people to send a message on Instagram (which is connected to Messenger). With a specialist on the other side, people were able to learn about the company’s products. Below is an example from one of their clients, Lucky Shrub.

example of a Messenger add from Dii using Meta for Business

WhatsApp for Business

WhatsApp Business helps you stay connected by automating, organizing, and quickly responding to messages.

It is a great place to connect with your customers, provide excellent customer support, and share updates.

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WhatsApp user statistics

WhatsApp is one of the most popular apps on the planet with over 2 billion users. Here is a quick breakdown of who is using WhatsApp:

  • 15.7% of Internet users aged 16 to 64 say WhatsApp is their favorite social media platform
  • Females aged 55-64 and males aged 45-64 are most likely to say WhatsApp is their favorite social media platform
  • The average time spent on Whatsapp is 18.6 hours per month for Android users

WhatsApp business tools

WhatsApp can function similarly to Messenger. Here are a few business tools it includes:

  • Catalog: Create an online storefront with WhatsApp. This tool lets you add your products and services to your profile and allows followers to browse the catalog.
  • Status: Similar to Instagram and Facebook Stories, WhatsApp Status disappears after 24 hours. You can post text, videos, images, or GIFs to stay connected with your audience.
  • Profile: WhatsApp lets business accounts create profiles. It contains a description, address, business hours, website, and social media links. This makes it easier to identify your business on WhatsApp.
  • Automated messages: You can set up messages on WhatsApp to send greetings, away messages, and quick replies. If you’re looking for a fully developed chatbot feature, you’ll need a third-party vendor.
See also  How to Make a Playlist on TikTok to 10x Views

WhatsApp examples

It’s important to meet customers with the apps they already use. If your audience prefers WhatsApp over Messenger, then create an exceptional WhatsApp experience.

Omay Foods connected its WhatsApp business account to its website, Facebook page, and Instagram profile. This led to a 5x increase in customer inquiries.

Omay Foods

Take a look at our guide to learn more about how to use WhatsApp for Business. You may also want to read our tips on using WhatsApp for customer service.

Facebook Metaverse for business

While the Metaverse is still a work in progress, it’s expected to combine the real world with augmented reality (AR) and virtual reality (VR).

Metaverse user statistics

To get an idea of who might use the Metaverse, let’s take a look at the demographics of current virtual universes like Roblox. Here is a look at who uses online gaming currently:

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Metaverse business tools

Creators and businesses will become a huge part of making the Metaverse. Until then, there are ways to currently get involved with AR or digital products. Here are a few business tools to think about:

  • Filters: Augmented reality filters are responsible for turning your face into a dog or trying out new make-up looks.
  • Digital Items: Selling digital merchandise on Fortnite led to $1.8 billion in sales. NFTs are also a popular digital item making the market worth $22 billion.
  • Advertising: AR is available on Facebook advertising. It’s an interactive way for consumers to try out your products or brand.

Metaverse examples

You can already use AR for ads. Take a look at what MADE did. It used ads to encourage people to use AR to see how furniture would look in their homes. The campaign had a 2.5x conversion rate.

MADE.COM

Creating your own Instagram AR filter is another way to encourage followers to share your brand. Disney created a filter to celebrate the launch of the TV series, Loki. The filter adds Loki’s Horned Helmet.

Loki person wearing a crown

(Source)

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