Breast cancer on social media: a quali-quantitative study on the credibility and content type of the …
Abstract
Background
Female breast cancer was the most diagnosed cancer in 2020, with more than two million new cases worldwide. Access to scientifically correct information can assist patients in early detection or prevention of the disease. However, misinformation on social networking sites (SNSs) about breast cancer can be propagated rapidly, posing a threat to health communication efforts. The aim of this study is to analyse the characteristics of the most shared news stories referencing the disease that circulated on SNSs, including the credibility of this content.
Methods
This is an exploratory quali-quantitative study. Data collection was conducted between June 2019 and June 2020. We performed statistical and content analysis of the stories that had at least 1,000 total shares. Each story was classified in accordance to the following aspects: credibility; type of rumour; source; content type; mentions prevention or early detection/screening exams.
Results
The abundance of news stories in our sample (n = 1,594) were not classified according to their credibility, as they do not address science, risk factors, prevention, treatment, or other aspects which can be assessed for scientific accuracy. However, content classified as “rumours” are 3.29 times more shared than those considered scientifically correct. Regarding content type, most stories are classified as ‘real-life story’ or ‘solidarity’ (67.69%). In our sample, 5.08% of the total comment on prevention and 19.7% reference early detection.
Conclusion
We consider it can be a good strategy, in SNSs, to combine content of greater popularity, such as real-life stories, with subjects that can make a difference in a patient’s life, such as early detection, breast cancer symptoms and disease prevention strategies. Doctors, scientists and health journalists can expand the dialogue with the lay public regarding breast cancer, helping to counteract online misinformation.
Peer Review reports
Breast cancer is one of the most frequently occurring types of cancer in the world; female breast cancer has surpassed lung cancer as the most commonly diagnosed cancer in 2020, with an estimated 2.3 million new cases worldwide [1]. Early detection is extremely important towards improving the survival rate of patients. Additionally, nearly 23% of breast cancer cases are preventable [2]. More than 90% of women diagnosed with breast cancer at the earliest stages (stages 0 and I) survive their disease for at least five years compared to around 15% for women diagnosed with the most advanced, metastatic stage of disease (stage IV) [3]. It is of fundamental importance patients and family caregivers understand the role of chemotherapy, radiotherapy and other conventional treatments for curing the disease [4]. For this reason, it is essential to develop efficient health communication strategies aimed at the lay public. October is Breast Cancer Awareness Month, an international health campaign which aims to increase awareness of the disease, including the importance of prevention, self-examination, screening and to raise funds for ongoing research [5].
In recent times, social networking sites (SNSs), which are web-based services that allow users to create a profile and connect with other individuals within the system, have emerged as powerful health communication platforms [6]. An increasing number of individuals rely on social networking as a source of information. In a worldwide survey conducted in 2020, more than 65% of respondents from populous countries such as Mexico, Argentina, Kenya, South Africa, Philippines and Brazil, declared they rely on social media as a source of news [7]. Moreover, 53% of EU citizens aged 16–74 reported they sought online health information related to injury, disease, nutrition, improving health or similar; in which the highest shares were recorded in Finland (76%) and in the Netherlands (74%) [8]. Despite its immense power to reach a wide audience, SNSs present some drawbacks. Users can share content without any verification by editors, reviewers, or fact-checkers. Often, such content reaches a number of users similar or even greater than traditional media [9]. This overabundance of information, both accurate and inaccurate, makes it more difficult for the lay audience to filter and learn essential information regarding a given subject.
A widely discussed topic in studies related to communication in the SNSs is the “fake news” phenomenon [10]. The Harvard Kennedy School’s Shorenstein Center defines fake news as “misinformation that has the trappings of traditional news media, with the presumed associated editorial processes” [11]. In numerous studies, nevertheless, this term has been replaced by others, since it is considered inadequate to capture the complexity of the information disorder phenomenon [12,13,14]. Terminologies used extensively in literature include misinformation, which is, false, inaccurate or misleading (out of context) information, regardless of whether there is intent to mislead [12, 15]; and disinformation, which entails the distribution, assertion, or dissemination of false, mistaken, or misleading information in an intentional, deliberate, or purposeful effort to mislead, deceive, or confuse [13, 16]. For the purpose of this study, the term ‘misinformation’ is used as an umbrella expression encompassing all characteristics of information which lack scientific evidence, since we are not able to know, in most cases, if the author had the deliberate intention of spreading false, misleading or confuse information.
In relation to health, social networks serve as fertile ground for the proliferation of misinformation. One can use as an example, Facebook, the SNS with the largest number of active users as of January 2021 [17]. A study analysed the credibility of the ten most popular health news stories featured on this social network [18] and found only three articles achieved a high credibility rating, and four articles received a medium credibility rating (in this case, the information is not entirely false, however, it contains misleading data). In April 2019, an article entitled “Cancer industry not looking for a cure; they’re too busy making money,” had nearly three million engagements on Facebook until it was banned on this SNSs for using misleading and inaccurate information [19].
Since wrong and malicious information can be quickly propagated on SNSs, efforts must be redoubled to better communicate medical advances accurately with both the lay public and among patients to ensure genuine knowledge can be separated from false material [20]. In two studies [21, 22], researchers investigated the relationship between the use of complementary and alternative medicine, adherence to conventional treatment, and overall survival among patients with cancer. Together, the studies revealed that patients who use alternative or complementary medicine are more than twice as likely to die when compared with those treated using conventional methods. Moreover, those patients are more likely to refuse surgery. This can be a consequence of a decline in public trust in physicians, generated by the increase of health and cancer misinformation spread over the internet [20].
The aim of this study is to analyse news stories about breast cancer shared on social networks from varied perspectives. We seek to understand the characteristics regarding the narratives in our sample, including the credibility of the content with more public engagement. Health professionals and communicators need to know the attributes of breast cancer-related content currently circulating among SNSs, in order to disseminate relevant and accurate content in an appealing way, ultimately counteracting misinformation. To our knowledge, despite the large number of studies regarding online health-related and cancer misinformation, this is the first investigation dedicated exclusively towards effectively analysing breast cancer content across the most used SNSs worldwide. Our research questions are: RQ1. What is the credibility of the most shared content?
RQ2. What are the characteristics of the breast cancer news stories on social networks that generates more engagement (in the form of total shares)?
RQ3. Do these stories address prevention or early detection in breast cancer?
RQ4. Are there any differences between the content shared in October (Breast Cancer Awareness Month) and other months of the year?
This is an exploratory quali-quantitative study, without prior hypotheses. We analysed news stories in the English language regarding breast cancer. Data collection was conducted between 17 June 2019 and 17 June 2020.
To collect our sample, we used an online tool called Buzzsumo [23], which monitors the web and social media feeds to show the most popular content in any niche. We searched for the keyword “breast cancer”, in quotation marks, so that we only have results displaying this exact term, and not the words separately. The search was made within the “Web Content” tab, which finds and analyses the most engaging articles and blogs among the following social media sites: Facebook, Twitter, Pinterest and Reddit. These social networks are among the most popular in the world. In 2020, Facebook has more than 2.7 billion monthly active users [24]; Twitter has 321 million [25]; Pinterest has 442 million [26], and Reddit, 430 million [27].
Our search was limited to pages in English, with no country restrictions. We performed statistical and content analysis of the stories which had at least 1,000 total shares. The sample size was determined based on the following: first, since most shared news stories were exactly those which had greater visibility throughout the studied social networks, and therefore these stories are more relevant to our investigation; secondly, we need to establish a cut for this sample, which makes content analysis possible; lastly, we believe this cut is enough to have a comprehensive overview of the conversations and narratives regarding breast cancer in the chosen period.
The news stories filtered by Buzzsumo were exported to an Excel table containing the following information: total shares (sum of shares across all analysed social networks); total Facebook shares; Twitter shares; Pinterest shares; total Reddit engagements; and published date.
The content analysis follows the methodology developed by Bardin [28] (with some adjustments), an inductive process comprising of the following steps: Pre-analysis: the researchers collect the corpus to be examined and implement a wide and careful reading of all relevant material.
Coding: coding is the step in transforming raw data from corpus, making use of records to be grouped in the future [29]. In this step, we developed the coding schedule for this research, which is, the form onto which all the data relative to the news stories being coded will be entered (as found in Table 1).
Categorization: each news story was considered by us as a unit of our corpus. In this way, we used different dimensions to categorize each column of the coding schedule (Table 1). Two researchers dedicated themselves to the analysis of the material and its classification. The coding schedule and its dimensions were previously established by both. Subsequently, the analysis of a sample of one hundred news stories was carried out separately by each of the researchers. Percent agreement was used to calculate inter-rater reliability, and the result is 83%. After analysing this initial sample, one of the researchers completed the categorization of the entire corpus.
Interpretation: after categorizing the entire corpus, we evaluated the results and made inferences.
We initiated our content analysis by classifying news stories according to its credibility. For this, we first separated them into the following categories: “Verified” (scientifically accurate) and “Rumours” (scientifically inaccurate or false) [10]. To determine accuracy, the researchers checked whether the content of the news stories could be found in peer-reviewed journals indexed in the main health-related databases, which include the following: PubMed, PsycINFO, Embase, Cochrane Library, CINAHL and Web of Science [30]. It is important to mention not all stories were classified in “credibility” dimension; only those that address some kind of scientific innovation, traditional treatment, alternative treatments or mention health tips for patients, as well as address prevention and early detection in breast cancer. For the “types of rumours” column, we were inspired in the nomenclature developed by Wardle [14] on the different types of misinformation, with some adaptations. The following categories were established: (1) Misleading content: describes stories which are not entirely false yet lead the reader to misinterpret the data; (2) False connection/context: this encompasses Wardle’s categories of manipulated content, false connection, and false context. We classified a rumour in this category when the headline does not support the content of the news story, or when genuine images, videos, photos, and audios were used outside their original context, or were manipulated. (3) Fabricated content: News stories without any trace of genuine information (both in the textual and non-textual parts) were classified in this category.
We classified the origin of news stories into three categories: (1) Traditional media: also known as ‘legacy media’ [31] or ‘old media’ [32], refers to the types of media that existed before the popularization of the internet, even though they now have their digital versions. As an example, we can mention radio or television networks, newspaper publishers, book publishers and movie studios. (2) Digital media: news sources launched online and exclusively publish using this medium [10].
The categories identified by the researchers for “content type” are as follows: (1) “Real life story”: testimonials from individuals who have/had cancer, or family members of patients, or other life stories; (2) “Risk factors”: stories whose main focus is on some risk factor for breast cancer, such as smoking, unhealthy eating habits, physical inactivity, among others; (3) “Treatment”: stories focused on explaining or announcing some type of treatment for breast cancer, whether they are traditional or alternative methods; (4) “New technology”: stories that focus on explaining new technologies in the detection or prevention of breast cancer; (5) “Solidarity”: stories that focus on solidarity actions, such as donating money to help women perform diagnostic tests, or when individuals become involved in breast cancer awareness actions, for example. (6) “Educational”: news stories that teach what kind of food can help prevent cancer, or what are the symptoms of breast cancer; (7) “Complaint”: reports of problems that breast cancer patients experience, such as the lack of medication or problems with health insurance providers; (8) “Opinion”: the focus is on the authors’ opinions regarding topics related to breast cancer, such as awareness campaigns or new treatments.
Finally, we have included in our content analysis some questions whose answer is a simple ‘yes’ or ‘no’ (Table 1). The purpose of such questions is to evaluate in greater depth the content of news stories, seeking to understand how they approach breast cancer: whether they mention prevention strategies, early detection and screening exams.
Data were analysed using IBM SPSS Statistics (version 26.0) predictive analysis software, and Microsoft Office Excel (version 16). Depending on the sample size, Fisher’s Exact Test or Chi-square test was used to determine the relationship between two categorical variables. A Kolmogorov–Smirnov normality test was used to determine whether sample data has been drawn from a normally distributed population. Screening the media for breast cancer news stories published between June 2019 and June 2020 resulted in 9,811 hits. Of these, 1,594 news stories had at least 1,000 total shares.
Most of the stories in our sample were published in digital media (76.73%), whereas 23.27% originated from traditional media. However, the most shared news story (Table 2) was published in Fox News, a traditional media outlet. Among the twenty stories with the most shares, thirteen were published by traditional media outlets: four times by Fox News and once by nine other media entities, such as The Epoch Times, Metro, CNN and NBC News. The most shared story in a digital media is authored by the blog The Breast Cancer Site.
Regarding RQ1, of all news stories selected for coding, 69.7% have not been classified according to credibility. This is due to the fact these news items do not address science, risk factors, prevention, treatment or other aspects, which can be assessed for scientific accuracy. Among the news classified according to credibility (n = 483), 17.25% are ‘verified’ and 13.05% are ‘rumours’.
When we examine the most common types of rumours, we see ‘false connection/context’ represent 62.7% of the total, ‘misleading content’ are 34.9% of the total, and totally false content, that is, ‘fabricated content’ category, represents 2.4% of the total.
In consideration of the number of shares in relation to the credibility of the content (Fig. 1), we see the content classified as “rumours” tends to be more shared than those scientifically correct, both in traditional and digital media. Although less frequent in our sample, “rumours” totalled 5,755,192 shares, whereas “verified” stories were tallied at 1,747,352 total shares (3.29 times less). We can observe a very strong statistical connection (Cramer’s value = 0.313) between categories “credibility” and “content type”. News stories regarding “treatment” are 37.9% “rumours” and 62.1% (1.6 times more) “verified”. “Real life stories” are 58.3% (1.4 times more) “rumours” and 41.7% “verified”. About “risk factors”, 56.3% are “rumours” and 43.8% are “verified”; in “new technology”, 53.8% (nearly 1.5 times more) are “rumours” and 46.3% are “verified”. Stories classified as “educational” are 13.7% “rumours” and 86.3% (6.3 times more) “verified”. Finally, the dimensions “solidarity” and “complaint” are both 100% “verified” in our sample.
There is also a very strong association (Cramer’s value = 0.431) between categories “type of rumour” and “content type”. In the dimension “risk factors”, we observe that 79.5% of the rumours were classified as “false connection/context”, and 20.5% were deemed “misleading.” In the “treatment” dimension, 29.3% of the rumours are “misleading” and 70.7% (2.5 times more) have “false connection/context.”
Regarding RQ2, when we examine the distribution of content type categories in our sample (Fig. 2), we see most stories are classified as ‘real-life story’ or ‘solidarity’ (67.69%). These stories have no scientific content, since they are focused on narrating the life of an individual or family members with cancer, publicizing actions to raise money for cancer hospitals or requesting donations of any kind for patients in need, to mention a few examples.
During the period studied, we also noticed a recurrence of the same news among the stories with the most total shares (Table 2). These stories multiply on different web pages, often with the same title and text, or few variations.
Among the most shared stories, we see how the trial vaccination against breast cancer of a patient in Florida was highlighted (the story was repeated four times in the Top Twenty). The death from COVID-19 of a mom of 6 who survived breast cancer was also noteworthy, being repeated four times. We also noticed a highlight in news that addresses celebrities with breast cancer, including the North-American actress Shannen Doherty, the British-Australian singer Olivia Newton-John, and the North-American television broadcaster Robin Roberts.
To answer RQ3, most analysed news stories do not address ways of preventing or early detecting breast cancer (Table 3). In our sample, 5.08% of the stories comment on prevention and 19.7% mention early detection. There is an extraordinarily strong statistical connection (Cramer’s value = 0.435; Fisher’s exact test, p < 0.001) between content type and prevention; and between content type and early detection (Cramer’s value = 0.355; Chi-square test: p < 0.001).
Stories whose theme are “opinion”, “educational” and “risk factors” have the highest proportion of references in prevention. In relation to early detection, we see this characteristic in stories regarding “new technology”, “opinion” and “complaint”. We did not observe statistical connection between prevention versus credibility and between early detection versus credibility.
Regarding RQ4, we compared the news published in October (known as the “Breast Cancer Awareness Month” or “Pink October” in several countries around the world [5]) with the other months. There are several variations in relation to the topics covered and in relation to the credibility of the most shared content (Chi-square test: p < 0.001; Cramer’s value = 0.300, extraordinarily strong connection).
There is a significant increase in news stories classified as “solidarity” in October (28.4% versus 9.3% in other months). On the other hand, there was a decrease in content that addresses “risk factors” (3.6% versus 13.1% in other months), “real-life stories” (47.9% versus 54.5% in other months) and “new technology” (1.0% versus 7.0% in other months). We can observe a slight increase in educational content (7.8% versus 5.3%). When we compare the credibility of the news shared in October with the other months of the year, we see there is a statistically significant difference in the distribution of the types of rumours (Fisher’s exact test: p = 0.030; Cramer’s value = 0.172, strong connection). There is an increase in rumours classified as “false connection/context” (81.3% in October versus 59.3% in other months), whereas it is possible to note a decrease in “misleading content” (15.6% in October versus 38.4% in other months). There is no noteworthy difference in relation to “fabricated content” (3.1% in October versus 2.3% in other months).
We found a moderate connection (Chi-square test: p = 0.003; Cramer’s value = 0.138) between news stories’ credibility in October and in other months. Overall, in October there is an increase in news stories classified as “verified” (69.8% in October versus 53.3% in other months).
The aim of the present study was to analyse the most shared news stories regarding breast cancer on social networks, examining its content under different aspects. The majority (69.7%) of our sample could not be classified as to credibility, as they do not address topics related to science, technology and treatments. However, it is important to note that the news classified as “rumours” (13.05%) had a total number of shares 3.29 times greater than the “verified” ones (17.25%). This trend has previously been observed. In a study that evaluated the accuracy of the most popular articles on SNSs relating to genitourinary malignancies [33], there was a significantly higher average number of shares for inaccurate and misleading articles, compared to accurate ones. The same tendency was observed in a study dedicated to examine the spread of information related to Zika virus on the internet [10].
Most “rumours” in our sample did not display completely fabricated information, but instead presented “false connection/context” (62.7%) or “misleading content” (34.9%). Understanding this nuance regarding misinformation about breast cancer on social media is important. Valid information taken out of context can have even greater potential damage, as it may seem far more convincing to the lay reader—hence the higher number of total shares, which was also observed in other studies [34, 35].
To cite an example, we mention the most shared news story in our sample, entitled “Trial vaccine wipes out breast cancer in Florida patient” (1,822,993 total shares). It was classified as ‘false connection/context’ because the title implies the vaccine is a reality, since a patient has been cured of cancer. However, the text of the article shows the story is more complex than it may seem at first: the vaccine is still a trial, and this patient was the first one to be tested. The text states, “The drug still has a long way to go, but Knutson said it’s promising and is helping show shades of a future that doctors have been working toward.” We concur that the title is sensationalist, since it leads readers to conclude something that is not yet realistic. This same story, with the same or remarkably similar titles, was reproduced thirty-two times in our sample. As an example of “misleading content”, we can mention the news story whose title is “Black women are over 6 times more likely to get breast cancer from hair dye and relaxers- New study finds” (145,238 shares). However, this study has a serious limitation, as pointed out by an epidemiologist: “The Sisters Study is a good prospective cohort study—but women were recruited to the study because they had a sister with breast cancer, so the conclusions wouldn’t necessarily hold true for women in the wider population, hence the need for further confirmation.” [36] This type of misinformation can cause the spread of unnecessary fear among the lay audience [37].
The most shared “content types” in the sample of this study were “real-life stories” and “solidarity” (67.69%). This seems to indicate a public preference in relation to these themes. Another study which examined Brazilian Facebook pages about cancer shows similar findings; on most pages, content related to “Solidarity”, “Anniversaries” and “Testimonies or real-life stories” was among those with the most engagement on this social media [38]. To illustrate, the most shared articles classified as “real-life story” in our sample include the following: “Loyal boyfriend who stuck with girlfriend during breast cancer proposes on her last day of chemo” (734,482 total shares) and “Dad with breast cancer ‘rejected from support groups because he’s a man’” (640,106 total shares). The most shared “solidarity” stories are “DeAngelo Williams Pays for 500 Mammograms after Mom Dies of Breast Cancer” (62,836 total shares) and “North Charleston Police Department goes pink to help fight breast cancer” (61,769 total shares). These stories focus on the daily life, or personal narratives of cancer patients, their family members, or friends. There is no educational or awareness objective regarding risk factors and prevention of breast cancer. One of the stories mentions mammography, but the text does not provide more details about who should undergo the exam, and when it should be scheduled.
Only 5.08% of the articles in our sample address prevention, and 19.7% mention early detection. Extensive literature highlights the importance of adopting habits that help prevent breast cancer, such as limiting alcohol consumption, not smoking, maintaining a healthy weight, and being physically active [39,40,41]. It is also extremely important that the population is well informed regarding the importance of early diagnosis, including the symptoms of the disease, as screening is the most efficient way to diagnose breast cancer at an early stage and thus decrease mortality [2]. Moreover, a study conducted in Hungary revealed most respondents were unaware of the fact that breast cancer self-examination should be initiated two decades earlier than mammography, when women turn twenty years old [42]. The lack of knowledge and awareness on breast cancer is also an identified concern in a number of highly populated countries, such as Ethiopia [43], Nigeria [44], and Brazil [45]. A systematic review of breast cancer screening discourse on social media [46] indicates there is a substantial presence of unscientific statements shared by lay individuals about the topic, such as “mammography causes breast cancer”, or “breast cancer can be prevented by organic food”. This type of misinformation is dangerous, as it can discourage women from scheduling the screening exam.
It is interesting to note that, in our sample, there is a decrease in news stories that address risk factors in October, the Breast Cancer Awareness Month. On the other hand, there is an increase in stories regarding solidarity. Although the stories that narrate solidarity attitudes are more popular (high number of shares on social networks), we believe it is also necessary to address issues related to prevention, risk factors and early diagnosis more emphatically throughout this month. A study that examined Google searches for the terms “mammography” and “breast cancer” over a five year period showed remarkable peaks every October [47], which reveals a growing, although temporary, interest of the population in the subject. Another study that investigated Twitter messages during the awareness month concluded most content on this SNS does not address any type of prevention strategies, and it is essentially used as a one-way communication tool [48].
This study has some limitations that need to be considered. The first aspect is the limited number of investigated news stories, as we do not have enough resources to analyse qualitatively thousands of articles without compromising the excellence of the process. Due to this, we have no way of knowing whether the result of the content analysis of the entire corpus will be the same as the analysis of the sample selected for this study. A second limitation is the fact that our sample is limited to stories in English. If we analysed other languages, we might have discovered differences in the topics covered and in the credibility of the news. Therefore, we believe it is not possible to generalize the results observed in this article to all languages and cultural settings. The study revealed that, although the volume of verified, evidence-based content is moderately greater in our sample than misinformation, unscientific articles are shared 3.29 times more, on average. In an environment in which everyone can produce content without any type of filter or quality control, public understanding of medical research and advances has never been more paramount [49]. We consider it is of great importance to combine content of higher popularity, such as real-life stories, with subjects that can make a difference in patients’ lives, such as early detection, breast cancer symptoms and disease prevention strategies. The same should be done during Pink October, when there is an increase in internet searches on the topic. Speaking about solidarity while addressing the importance of screening exams can be a good strategy. We believe our findings may be useful to assist in the development of online health communication strategies in breast cancer. Doctors, scientists and health journalists can expand the dialogue with the lay public about breast cancer, helping to counteract online misinformation.
The datasets used and/or analysed during the current study are available from the corresponding author on reasonable request.
Social networking sites
2019 Novel coronavirus
Statistical Package for the Social Sciences P-value
Background
Methods
Study design and data collection
Content analysis
Credibility analysis and types of rumours
Source of news stories
Content type analysis
Mentions prevention and early detection/screening
Statistical analyses
Results
Source of news stories
Credibility and type of rumours
Content type
Mentions prevention and early detection/screening
Breast cancer awareness month
Discussion
Limitations
Conclusions
Availability of data and materials
Abbreviations
References
- 1.
Sung H, Ferlay J, Siegel RL, Laversanne M, Soerjomataram I, Jemal A, et al. Global cancer statistics 2020: GLOBOCAN estimates of incidence and mortality worldwide for 36 cancers in 185 countries. CA A Cancer J Clin. 2021;68:394–424. https://doi.org/10.3322/caac.21660.
- 2.
Cancer Research UK. Breast cancer statistics. Cancer Research UK. 2015. https://www.cancerresearchuk.org/health-professional/cancer-statistics/statistics-by-cancer-type/breast-cancer. Accessed 6 Mar 2021.
- 3.
Cancer Research UK. Why is early diagnosis important? Cancer Research UK. 2021. https://www.cancerresearchuk.org/about-cancer/cancer-symptoms/why-is-early-diagnosis-important. Accessed 2 Mar 2021.
- 4.
Levit L, Balogh E, Nass S, Ganz PA. Delivering high-quality cancer care: charting a new course for a system in crisis. National Academies Press (US); 2013. https://www.ncbi.nlm.nih.gov/books/NBK202150/. Accessed 2 Mar 2021.
- 5.
Glynn RW, Kelly JC, Coffey N, Sweeney KJ, Kerin MJ. The effect of breast cancer awareness month on internet search activity—a comparison with awareness campaigns for lung and prostate cancer. BMC Cancer. 2011;11:442.
- 6.
Capurro D, Cole K, Echavarría MI, Joe J, Neogi T, Turner AM. The use of social networking sites for public health practice and research: a systematic review. J Med Internet Res. 2014;16:79.
- 7.
Statista. Usage of social media as a news source worldwide 2020. Statista. 2020. https://www.statista.com/statistics/718019/social-media-news-source/. Accessed 3 Mar 2021.
- 8.
Eurostat. 53% of EU citizens sought health information online. 2020. https://ec.europa.eu/eurostat/web/products-eurostat-news/-/DDN-20200327-1. Accessed 4 Mar 2021.
- 9.
Allcott H, Gentzkow M. Social media and fake news in the 2016 election. J Econ Perspect. 2017;31:211–36.
- 10.
Sommariva S, Vamos C, Mantzarlis A, Đào LU-L, Martinez Tyson D. Spreading the fake news: exploring health messages on social media and the implications for health professionals using a case study. Am J Health Educ. 2018;49:246–55.
- 11.
Baum MA, Lazer DMJ, Mele N. Combating fake news: an agenda for research and action. Shorenstein Center. 2017. https://shorensteincenter.org/combating-fake-news-agenda-for-research/. Accessed 3 Mar 2021.
- 12.
Lazer DMJ, Baum MA, Benkler Y, Berinsky AJ, Greenhill KM, Menczer F, et al. The science of fake news. Science. 2018;359:1094–6.
- 13.
Wang Y, McKee M, Torbica A, Stuckler D. Systematic literature review on the spread of health-related misinformation on social media. Soc Sci Med. 2019;240:112552.
- 14.
Wardle C. Fake news. It’s complicated. Medium. 2017. https://medium.com/1st-draft/fake-news-its-complicated-d0f773766c79. Accessed 17 Feb 2021.
- 15.
Barua Z, Barua S, Aktar S, Kabir N, Li M. Effects of misinformation on COVID-19 individual responses and recommendations for resilience of disastrous consequences of misinformation. Prog Disaster Sci. 2020;8:100119.
- 16.
Fetzer JH. Disinformation: the use of false information. Mind Mach. 2004;14:231–40.
- 17.
Statista. Most popular social networks worldwide as of January 2021, ranked by number of active users. Statista. 2021. https://www.statista.com/statistics/272014/global-social-networks-ranked-by-number-of-users/. Accessed 4 Mar 2021.
- 18.
Teoh F. The Most Popular Health Articles of 2018, a Scientific Credibility Review. Health Feedback. 2019. https://healthfeedback.org/the-most-popular-health-articles-of-2018-a-scientific-credibility-review/. Accessed 4 Mar 2021.
- 19.
Zadrozny B. These are the fake health news that went viral in 2019. NBC News. 2019. https://www.nbcnews.com/news/us-news/social-media-hosted-lot-fake-health-news-year-here-s-n1107466. Accessed 4 Mar 2021.
- 20.
The Lancet Oncology. Oncology, “fake” news, and legal liability. Lancet Oncol. 2018;19:1135.
- 21.
Johnson SB, Park HS, Gross CP, Yu JB. Use of alternative medicine for cancer and its impact on survival. J Natl Cancer Inst. 2018;110:121–4.
- 22.
Johnson SB, Park HS, Gross CP, Yu JB. Complementary medicine, refusal of conventional cancer therapy, and survival among patients with curable cancers. JAMA Oncol. 2018;4:1375.
- 23.
BuzzSumo. BuzzSumo: find the content that works and the influencers who matter. BuzzSumo.com. 2021. https://buzzsumo.com/. Accessed 23 Feb 2021.
- 24.
Statista. Facebook MAU worldwide 2020. Statista. 2020. https://www.statista.com/statistics/264810/number-of-monthly-active-facebook-users-worldwide/. Accessed 28 Jan 2021.
- 25.
Statista. Twitter: monthly active users worldwide. Statista. 2019. https://www.statista.com/statistics/282087/number-of-monthly-active-twitter-users/. Accessed 28 Jan 2021.
- 26.
Statista. Pinterest: monthly active users worldwide 2020. Statista. 2020. https://www.statista.com/statistics/463353/pinterest-global-mau/. Accessed 28 Jan 2021.
- 27.
Statista. Topic: Reddit. Statista. https://www.statista.com/topics/5672/reddit/. 2021. Accessed 28 Jan 2021.
- 28.
Bardin L. L’analyse de contenu. Paris: Presses Universitaires de France; 2013.
- 29.
Gondim SMG, Bendassolli PF. Uma crítica da utilização da análise de conteúdo qualitativa em psicologia. Psicol estud. 2014;19:191–9.
- 30.
Chapman D. Health-related databases. J Can Acad Child Adolesc Psychiatry. 2009;18:148–9.
- 31.
Desjardins J. The slow death of legacy media. Business Insider. 2016. https://www.businessinsider.com/the-slow-death-of-legacy-media-2016-10. Accessed 23 Feb 2021.
- 32.
Wall Street Journal. How old media can survive in a new world. Wall Street Journal. 2005. https://www.wsj.com/articles/SB111643067458336994. Accessed 23 Feb 2021.
- 33.
Alsyouf M, Stokes P, Hur D, Amasyali A, Ruckle H, Hu B. ‘Fake News’ in urology: evaluating the accuracy of articles shared on social media in genitourinary malignancies. BJU Int. 2019;124:701–6.
- 34.
Waszak PM, Kasprzycka-Waszak W, Kubanek A. The spread of medical fake news in social media—the pilot quantitative study. Health Policy Technol. 2018;7:115–8.
- 35.
Dizikes P. Study: on Twitter, false news travels faster than true stories. MIT News | Massachusetts Institute of Technology. 2018. https://news.mit.edu/2018/study-twitter-false-news-travels-faster-true-stories-0308. Accessed 6 Mar 2021.
- 36.
Jones M. expert reaction to study looking at permanent hair dyes, chemical hair straighteners and risk of breast cancer|Science Media Centre. 2019. https://www.sciencemediacentre.org/expert-reaction-to-study-looking-at-permanent-hair-dyes-chemical-hair-straighteners-and-risk-of-breast-cancer/. Accessed 6 Mar 2021.
- 37.
Chen L, Wang X, Peng T-Q. Nature and diffusion of gynecologic cancer-related misinformation on social media: analysis of tweets. J Med Internet Res. 2018;20:e11515.
- 38.
Biancovilli P, Jurberg C. How to optimize health messages about cancer on Facebook: mixed-methods study. JMIR Cancer. 2018;4:e11073.
- 39.
Mayo Clinic. Breast cancer: How to reduce your risk. Mayo Clinic. 2021. https://www.mayoclinic.org/healthy-lifestyle/womens-health/in-depth/breast-cancer-prevention/art-20044676. Accessed 6 Mar 2021.
- 40.
Sauter ER. Breast cancer prevention: current approaches and future directions. Eur J Breast Health. 2018. https://doi.org/10.5152/ejbh.2018.3978.
- 41.
Britt KL, Cuzick J, Phillips K-A. Key steps for effective breast cancer prevention. Nat Rev Cancer. 2020;20:417–36.
- 42.
Reményi Kissné D, Gede N, Szakács Z, Kiss I. Breast cancer screening knowledge among Hungarian women: a cross-sectional study. BMC Women’s Health. 2021;21:69.
- 43.
Getachew S, Tesfaw A, Kaba M, Wienke A, Taylor L, Kantelhardt EJ, et al. Perceived barriers to early diagnosis of breast Cancer in south and southwestern Ethiopia: a qualitative study. BMC Women’s Health. 2020;20:38.
- 44.
Idowu A, Olowookere SA, Olumide A, Popoola GO, Abiodun A, Oluwagbemi A, et al. Breast cancer awareness, knowledge and screening practice among women resident in an urban local government area of Oyo State, Nigeria. J Cancer Policy. 2019;20:100179.
- 45.
Vasconcellos-Silva PR, Sormunen T, Craftman ÅG. Evolution of accesses to information on breast cancer and screening on the Brazilian National Cancer Institute website: an exploratory study. Ciênc saúde coletiva. 2018;23:1303–12.
- 46.
Döbrössy B, Girasek E, Susánszky A, Koncz Z, Győrffy Z, Bognár VK. “Clicks, likes, shares and comments” a systematic review of breast cancer screening discourse in social media. PLoS ONE. 2020;15:e0231422.
- 47.
Vasconcellos-Silva PR, Carvalho DBF, Trajano V, de La Rocque LR, Sawada ACMB, Juvanhol LL. Using Google Trends data to study public interest in breast cancer screening in Brazil: why not a pink February? JMIR Public Health Surveill. 2017;3:e17.
- 48.
Thackeray R, Burton SH, Giraud-Carrier C, Rollins S, Draper CR. Using Twitter for breast cancer prevention: an analysis of breast cancer awareness month. BMC Cancer. 2013;13:508.
- 49.
Mainous AG. Perspectives in primary care: disseminating scientific findings in an era of fake news and science denial. Ann Fam Med. 2018;16:490–1.
Acknowledgements
We wish to acknowledge Ms. Claudia Jurberg for her insights deemed beneficial in shaping the methodology of this article.
Ethics declarations
Ethics approval and consent to participate
Not applicable.
Consent for publication
Not applicable.
Competing interests
The authors declare they have no competing interests.
Additional information
Publisher’s Note
Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.
Rights and permissions
Open Access This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article’s Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article’s Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/. The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/) applies to the data made available in this article, unless otherwise stated in a credit line to the data.
About this article
Cite this article
Biancovilli, P., Makszin, L. & Csongor, A. Breast cancer on social media: a quali-quantitative study on the credibility and content type of the most shared news stories.
BMC Women’s Health 21, 202 (2021). https://doi.org/10.1186/s12905-021-01352-y
-
Received:
-
Accepted:
-
Published:
Keywords
- Breast cancer
- Social media
- Social networking sites
- Content analysis
- Credibility
- Misinformation
- Prevention
- Early detection
Social Media Marketing Trends To Watch In 2022

Marketers aren’t clairvoyant but they can keep a finger on the pulse of trends. To help brands stay ahead of the competition, HubSpot Blog surveyed more than 1,000 global marketers from B2B and B2C brands and a handful of industry experts to create a 2022 marketing trends guide, covering privacy and AI to social media and SEO. Ahead we break down HubSpot’s findings on social media marketing trends.
As HubSpot notes, 79 percent of Americans have some type of social media account while there are 3.7 billion social media users worldwide, making it a regular part of people’s lives and a critical tool in enhancing any marketing strategy.
Live Content Will Be A Leading Social Media Format
Among the social media marketers HubSpot polled, 68 percent reported that audio chat rooms such as Clubhouse are the most effective social media content while 59 percent report the same for live video.
Ninety-six percent of those investing in live audio content intend on spending the same amount or more on it through 2022. Live video, on the other hand, is reported by 9 percent of respondents as driving the largest return on investment (ROI) of all social media formats. These formats enable brands to connect directly with audiences in a meet-them-where-they-are context while discussions range from current issues and events to the brand’s stance on those issues to the products and services themselves.
The authenticity and dynamic nature of this format can’t be matched as heart-to-heart conversations may be interspersed with expert opinions, Q&A-style discussions, how-tos and entertainment.
TikTok Will Continue To Gain Brand Interest
TikTok began to go viral roughly three years ago, sparking a new medium through which brands can connect with audiences without sounding sales-y. The social media app now boasts 1 billion global users and caters to a vast array of audiences. Having recently launched a number of advertising and marketing features for businesses and creators, TikTok has positioned itself front-and-center in the race to secure the highest quality content, the highest number of users and creators and brands that will continue engaging with it for marketing purposes.
Sixty-seven percent of marketers intend on increasing their TikTok investment in 2022 and 10 percent of marketers who employ some sort of social media into their overall marketing strategy intend on investing the most in TikTok throughout 2022.
Most Marketers Will Concentrate On Three To Five Social Media Platforms
Of those social media marketers polled, 64 percent use three to five platforms, 11 percent use one or two, and 7 percent use seven or more. Managing three to five platforms allows brands to expand their reach to a variety of audiences while allowing for their marketers to engage with each one without exhausting their bandwidth or producing low-quality content.
In order for a brand to determine how many platforms to be on, i.e., how able a social media marketing team will be at building an effective and engaging strategy, HubSpot suggests answering the following:
- How many social media marketers are on your team?
- Which social media platforms have audiences that best align with your brand’s targets?
- How much time will it take to master a strategy on each of the platforms?
- Which platforms, if any, will not benefit the overall marketing strategy right now?
- Which platform’s content, if any, can be easily repurposed? (such as TikTok and YouTube Shorts)
Influencer Marketing Will Evolve From Trend To Common Marketing Tactic
When HubSpot asked global marketing professionals which trends they planned to invest in for 2022, 34 percent said influencer marketing, ranking it first and above other trends like mobile web design and short-form video marketing.
While 57 percent of respondents that currently leverage influencer marketing say influencer marketing is effective, 46 percent of them plan to increase their investments in 2022. Additionally, 11 percent say influencer marketing is the top ROI-generating trend they’ve tested.
More than 56 percent of marketers who invest in influencer marketing work with micro-influencers, according to HubSpot.
Video Marketers Will Keep Content Short
HubSpot found that short-form content is the second most effective trend marketers are currently utilizing. Short-form content requires less bandwidth and aligns well with the fast-paced attention spans of online audiences in a variety of demographics.
More than 31 percent of global marketers currently invest in short-form video content, 46 percent of them consider the strategy effective when it comes to performance and engagement. In addition, next year 89 percent of global marketers plan to continue investing in it or increase their investment.
Permanent Social Media Posts Could Overtake Ephemeral Content
Brands have observed that permanent social media content—namely standard posts, videos and live events that live on a platform’s feed and can be viewed again days later—might be more effective than ephemeral content such as Instagram Stories and Snapchat.
HubSpot’s survey results show that 44 percent of global marketers plan to increase their investment in permanent social media content, while 8 percent say it generates the most ROI compared to other marketing strategies they leverage. Meanwhile, 25 percent of respondents cited ephemeral content as the “least effective” trend they invested in.
Lastly, 37 percent of marketers said they plan to decrease their investment in ephemeral content.
However, HubSpot cautions against writing off ephemeral content completely as it can still provide other brand awareness benefits and unique content experiences.
According to Kelly Hendrickson, a social media marketing manager at HubSpot, Instagram Stories’ fleeting design and fun editing options give brands a new strategy for producing content that varies from their other social media content.
“Instagram can organically serve up a wall post across a wide span of time, so there’s less of an opportunity for brands to be timely (who wants to see New Year’s post when they’ve already given up on their resolutions?!). Since Instagram users are more active on weekdays, during the standard workday, it seems users are looking for a break,” Hendrickson said.
Hendrickson urges marketers to remember that the combination of a running clock and a lively audience presents a big opportunity for brands to lean into quick, in-the-moment content that showcases the light-hearted side of their brand, adding that succinctness and clarity are key in content.
Getting the Most Out of Shopify

The growth of your online business in Shopify significantly depends on how well you use the e-commerce platform. Unfortunately, it’s not as easy as it sounds. There’s a lot of competition in the e-commerce industry itself, and it requires patience, intentionality and transformational skills to move to the top right in the categories where you compete. Many marketers who use Shopify for eCommerce encounter strategic and tactical issues using the platform. At TopRight, we’ve studied the most common issues facing marketing executives and we provide tips and techniques to help you get the most out of Shopify. Here are a few of the most common marketing challenges you could encounter while using Shopify:
- Mediocre sales conversion
- Insufficient traffic to your site
- Difficulty interpreting Shopify analytics
- Unrealistic predictions of sales and traffic
- Misalignment of inventory management
- Failure to target and identify customers
Importance of a Clear Marketing Strategy
Your marketing strategy acts as a playbook for your business and how you make investments in you Shopify store. It helps keep your business pointed in the right direction and allows you to make informed decisions. Without a strategic marketing playbook, it’s easy to get lost and encounter obstructions. A stragegic playbook can help guide you to responding to challenges and navigating barriers you may encounter with your Shopify store. Specifically, it can help you:
- Estimate sales potential
- Promote your goods and services better
- Attract new customers
- Maintain good connection with existing customers
Tips on How to Get the Most Out of Shopify
Of course, understanding the analytics on your store isn’t sufficient to assure success. You need to turn data into insight and devise strategies to drive traffic and conversions. Here are a few tips to guide you through the development of a winning marketing strategy to get the most out of Shopify.
1. Invest in Your Own Shopify App
Most successful Shopify merchants have optimized their app to tell their brand story. A Shopify app is a powerful way to give customers a reason to care about your store and the products you offer. Your brand story also helps you build connections and engage with other prospects on other ecommerce platforms and social media sites. Making this simple investment enables you to connect, reach and engage more potential customers.
If building your own app is an obstacle, you can use tools like Pocketfied – an easy app builder that lets you conveniently manage your store. You can have your own published app within a day, even if you don’t have any design and coding skills.
2. Use Shopify Resources
Shopify offers resources to help you become a more effective marketer and entrepreneur. It provides guides, podcasts, and even an eCommerce University to learn new skills. Use these resources to learn more about the Shopify platform and get ideas on how to work on the platform more effectively and efficiently.
3. Promote Your Store on Social Media
Social media networks like Facebook, Pinterest and Twitter represent significant opportunities for you to boost brand awareness and drive traffic to your store. However, social media marketing is highly saturated – it take a lot to stand out from the crowd. Many Shopify merchants use social media to showcase their goods and services. You need to develop a good and structured approach to get an edge and drive results.
- Make a business page or account on all relevant social platforms.
- Follow accounts and market to users within your target audience.
- Integrate your shop in your accounts so shoppers can easily buy without leaving the social platform
- Post meaningful content regularly including: videos that showcase your products; special pricing promotions; new product launches; and private/ exclusive store events
4. Leverage Email Marketing
Email remains one of the best ways to connect and engage with customers. When properly used (not abused), emails can serve as the backbone of your customer conversion strategy customer conversion strategy. Here are a few tips on how to use it appropriately:
- Be creative with your emails so you can easily attract interest and give people a reason to care
- Send out cart abandonment details to remind customers about incomplete or unfinished transactions.
- Be professional and respectful – don’t send too many promotional emails. Thoughtless interruptions drive customers away.
5. Create a Website and Start Blogging
Write compelling content that will attract and encourage readers to go to your store and check out your products. Don’t just focus on your products and services. Make content about related topics and issues where you can smartly and smoothly promote your products. Think about topics that would be of interest and value to your audience. Content can be a gift if it is positioned properly with your customers.
Research what your customers care about, what they want or what unmet needs they may have. Again, don’t overload your blog with sales messages and stories about your business. Instead, focus on the relevance of your products to your customers’ lifestyles. What can you do to make them the hero of your brand story?
6. Invest in Paid Advertisements and Affiliations
Depending on your budget, be sure to set aside some money for paid advertisements. Online advertisements, clickable or not, will drive traffic to your store and boost your store’s visibility. These are usually posted on online platforms like social media sites like Facebook, Instagram, Pinterest, etc. Additionally, you can use Google Ads to get your store to appear on the top page of search results.
You can also develop affiliations with other Shopify stores and businesses so they’ll help promote your store and products. For a small percentage of a transaction, an affiliate marketer with help will drive traffic and potential customers to your store. However, remember that you’ll be sharing your revenues or paying them for their cooperation!
The Takeaway
Story, Strategy and Systems alignment can be a heavy lift when you launch a Shopify store. There are many pitfalls and issues you may encounter. But if you focus on telling a simple story, formulating a clear strategy, and leveraging Shopify best practices, you can navigate these challenges and successfully give your customers a reason to care, listen, engage and buy from your store.
The growth of your online business in Shopify significantly depends on how well you use the e-commerce platform. Unfortunately, it’s not as easy as it sounds. There’s a lot of competition in the e-commerce industry itself, and it requires patience, intentionality and transformational skills to move to the top right in the categories where you compete. Many marketers who use Shopify for eCommerce encounter strategic and tactical issues using the platform. At TopRight, we’ve studied the most common issues facing marketing executives and we provide tips and techniques to help you get the most out of Shopify. Here are a few of the most common marketing challenges you could encounter while using Shopify:
- Mediocre sales conversion
- Insufficient traffic to your site
- Difficulty interpreting Shopify analytics
- Unrealistic predictions of sales and traffic
- Misalignment of inventory management
- Failure to target and identify customers
Importance of a Clear Marketing Strategy
Your marketing strategy acts as a playbook for your business and how you make investments in you Shopify store. It helps keep your business pointed in the right direction and allows you to make informed decisions. Without a strategic marketing playbook, it’s easy to get lost and encounter obstructions. A stragegic playbook can help guide you to responding to challenges and navigating barriers you may encounter with your Shopify store. Specifically, it can help you:
- Estimate sales potential
- Promote your goods and services better
- Attract new customers
- Maintain good connection with existing customers
Tips on How to Get the Most Out of Shopify
Of course, understanding the analytics on your store isn’t sufficient to assure success. You need to turn data into insight and devise strategies to drive traffic and conversions. Here are a few tips to guide you through the development of a winning marketing strategy to get the most out of Shopify.
1. Invest in Your Own Shopify App
Most successful Shopify merchants have optimized their app to tell their brand story. A Shopify app is a powerful way to give customers a reason to care about your store and the products you offer. Your brand story also helps you build connections and engage with other prospects on other ecommerce platforms and social media sites. Making this simple investment enables you to connect, reach and engage more potential customers.
If building your own app is an obstacle, you can use tools like Pocketfied – an easy app builder that lets you conveniently manage your store. You can have your own published app within a day, even if you don’t have any design and coding skills.
2. Use Shopify Resources
Shopify offers resources to help you become a more effective marketer and entrepreneur. It provides guides, podcasts, and even an eCommerce University to learn new skills. Use these resources to learn more about the Shopify platform and get ideas on how to work on the platform more effectively and efficiently.
3. Promote Your Store on Social Media
Social media networks like Facebook, Pinterest and Twitter represent significant opportunities for you to boost brand awareness and drive traffic to your store. However, social media marketing is highly saturated – it take a lot to stand out from the crowd. Many Shopify merchants use social media to showcase their goods and services. You need to develop a good and structured approach to get an edge and drive results.
- Make a business page or account on all relevant social platforms.
- Follow accounts and market to users within your target audience.
- Integrate your shop in your accounts so shoppers can easily buy without leaving the social platform
- Post meaningful content regularly including: videos that showcase your products; special pricing promotions; new product launches; and private/ exclusive store events
4. Leverage Email Marketing
Email remains one of the best ways to connect and engage with customers. When properly used (not abused), emails can serve as the backbone of your customer conversion strategy customer conversion strategy. Here are a few tips on how to use it appropriately:
- Be creative with your emails so you can easily attract interest and give people a reason to care
- Send out cart abandonment details to remind customers about incomplete or unfinished transactions.
- Be professional and respectful – don’t send too many promotional emails. Thoughtless interruptions drive customers away.
5. Create a Website and Start Blogging
Write compelling content that will attract and encourage readers to go to your store and check out your products. Don’t just focus on your products and services. Make content about related topics and issues where you can smartly and smoothly promote your products. Think about topics that would be of interest and value to your audience. Content can be a gift if it is positioned properly with your customers.
Research what your customers care about, what they want or what unmet needs they may have. Again, don’t overload your blog with sales messages and stories about your business. Instead, focus on the relevance of your products to your customers’ lifestyles. What can you do to make them the hero of your brand story?
6. Invest in Paid Advertisements and Affiliations
Depending on your budget, be sure to set aside some money for paid advertisements. Online advertisements, clickable or not, will drive traffic to your store and boost your store’s visibility. These are usually posted on online platforms like social media sites like Facebook, Instagram, Pinterest, etc. Additionally, you can use Google Ads to get your store to appear on the top page of search results.
You can also develop affiliations with other Shopify stores and businesses so they’ll help promote your store and products. For a small percentage of a transaction, an affiliate marketer with help will drive traffic and potential customers to your store. However, remember that you’ll be sharing your revenues or paying them for their cooperation!
The Takeaway
Story, Strategy and Systems alignment can be a heavy lift when you launch a Shopify store. There are many pitfalls and issues you may encounter. But if you focus on telling a simple story, formulating a clear strategy, and leveraging Shopify best practices, you can navigate these challenges and successfully give your customers a reason to care, listen, engage and buy from your store.
Ifeoma Ozoma: US tech whistleblower helping others speak out

Being a whistleblower comes down to careful preparation but also an eye trained for dirty tricks, said Ifeoma Ozoma, an ex-employee of several Silicon Valley giants turned revealer of tech world wrongdoing.
“I planned it like a program or product launch. Obviously the experience is something very personal, but I approached it like work,” she told AFP.
While Facebook whistleblower Frances Haugen has become a figurehead for the fight against social media’s faults, there are others in the tech world, like Ozoma, who have also taken big risks to stand up.
An African-American, former policymaker relations specialist for Google, Pinterest and Facebook, she continues to work for ethics in tech, but from the outside, via her consulting firm Earthseed.
She has marked a first big success via the recent adoption in California of a law she co-sponsored, called “Silenced No More.”
Starting in January, this law will prohibit employers from using confidentiality clauses to prevent victims of harassment or discrimination in the workplace from speaking out.
In mid-October, she posted online a guide for whistleblowers.
“The difference with tech companies and other industries is on the power that they wield, but also they pretend they’re better for workers, consumers, society than more traditional industries,” she told AFP. “That’s just not borne out in reality.”
– Keep the emails –
A Yale University graduate in political science, the 29-year-old was born in Alaska to Nigerian immigrants.
She left Pinterest at the end of May 2020, with six months of salary, after months of making complaints internally and also to the state of California, accusing the social network of discrimination and racist retaliation.
She said the company paid her less than if she had been a man, but she also complained about their lack of action after a colleague posted her personal details online to expose her to anonymous harassment.
In mid-June 2020, as the Black Lives Matter anti-racism movements were in full swing in the United States, her damning account on Twitter of her experience sparked a scandal for the company that had largely avoided controversy.
“Pinterest, told a number of reporters that the CEO had no knowledge of me being doxxed… and I was essentially making up a story about him being aware,” Ozoma said.
“I knew that it was something that would probably come up later. And so I had the emails,” she added.
The accused firms try to discredit whistleblowers by many means, said Libby Liu, the director of Whistleblower Aid which is working with Haugen.
“They will throw up against the wall every discrediting thing they can think of, through like every media organization on the face of the Earth,” she added.
– Losing their health insurance –
The whistleblowers that come forward often have a lot to lose.
“Just one example here in the United States — because our health care is tied to our employment — when you decide to whistle blow, you’re also making a decision for yourself and for your family to lose access to your health insurance,” Ozoma said.
“That is not a small thing to ask of people,” she added.
Whistleblower leaks and damning media reports have tarnished Big Tech’s image, but they have had limited tangible consequences for Silicon Valley.
In fact, Haugen’s oft-repeated accusation that Facebook puts profits over safety is not entirely new.
“There are countless nonprofit organizations and reporters, who reported on the exact same thing for years,” said Ozoma. “It remains to be seen whether anything fruitful will come of it.”
But from anti-sexism protests at Google in 2018 to warnings from former top Facebook officials, the pressure for change is steady.
After Ozoma spoke out at Pinterest, other female workers did too.
The company paid $22 million in December 2020 to Francoise Brougher, its white, former COO to settle a gender discrimination lawsuit.
-
Uncategorized1 week ago
3 Ways To Find Your Instagram Reels History
-
OTHER2 weeks ago
WhatsApp Chat Interoperability Feature Spotted in Development on Latest Beta Update: Report
-
FACEBOOK1 week ago
Introducing Facebook Graph API v18.0 and Marketing API v18.0
-
OTHER2 weeks ago
YouTube ‘Subscribe’ Button Spotted to Be Glowing When Creators Request Subscription
-
Uncategorized1 week ago
Community Manager: Job Description & Key Responsibilities
-
LINKEDIN1 week ago
Career Stories: Learning and growing through mentorship and community
-
Uncategorized1 week ago
The Complete Guide to Social Media Video Specs in 2023
-
Uncategorized1 week ago
Social Media Intelligence: What It Is & Why You Need It