Whether it’s Facebook, YouTube, Tik Tok or Twitter — GLAAD says all social media is unsafe for …

Sticks and stones may break your bones, but words can also make lasting damage. GLAAD’s new Social Media Safety Index breaks down how cyberbullying and hate speech can hold up a system of discrimination that threatens LGBTQ+ lives.
“The amount of dehumanizing and dangerous anti-LGBTQ hate on social media platforms is astounding,” said GLAAD Senior Project Consultant Jenni Olson. “Research shows that social media companies have effective solutions they could be implementing, but they continue to prioritize profits over public safety. Ongoing pressure like GLAAD’s Social Media Safety Index is necessary until LGBTQ people are safe on these platforms.”
More than two thirds of LGBTQ+ adults have reportedly encountered online hate and harassment, according to a Pew Research survey cited in the report, higher than their cisgender or heterosexual counterparts, which can range from misinformation and misgendering to hate speech and even censorship. GLAAD, an independent media watchdog, also released a list of hate speech identified on social media, singling out specific posts on platforms.
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On Facebook, the report pointed out groups dedicated to “Straight Pride” and other efforts undermining the LGBTQ+ rights movement as well as the proliferation of ads that were reported as “harmful to LGBTQ people.” While there were several complaints against other social media platforms — including Tik Tok, where LGBTQ+ hashtags have been shadow banned in several languages — YouTube was perhaps the most egregious offender, with several examples of LGBTQ+ censorship and failures to protect users from hateful content.
“Over the last few years, we’ve made significant progress in our ability to quickly remove hateful and harassing content against the LGBTQ+ community that violates our policies, prominently surface content in search results and recommendations from authoritative sources and limit the spread of extreme content by our recommendations. This work is ongoing and we appreciate the thoughtful feedback from GLAAD,” said a spokesperson for YouTube.
Twitter, on the other hand, was lauded for improvements to address misinformation, safety, transparency and accountability — noting the platform’s ranking on the 2020 Digital Rights Corporate Accountability Index as “the best of the worst.”
“At Twitter we know the public conversation only reaches its full potential when every community feels safe and comfortable participating. We welcome GLAAD’s initiative and the opportunity to better understand the experiences and needs of the LGBTQ+ communities on our service,” said a spokesperson for Twitter in a statement by email, adding that the company is already engaging with GLAAD, which is a member of the Twitter Trust & Safety Council.
So what can these companies do? The report makes several recommendations, including improving protections of LGBTQ+ users in community guidelines and hate speech definitions, elevating legitimate voices while making it easier to report problematic content, improving accountability and transparency in content moderation and monetization and confronting the problems of bias in algorithms and artificial intelligence.
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A spokesperson for Facebook referenced several initiatives in line with these recommendations in a statement by email, including using AI to address hate speech, producing online safety guides, developing message request blocking tools on Instagram and supporting the Equality Act to ensure legal protections from discrimination.
“Finding the right balance between giving voice and taking action on harmful content is hard. This is why we partner with experts, non-profits and other stakeholders — like GLAAD — to try to get it right,” said Alex Schultz, Facebook’s Vice President of Analytics and CMO, in a statement by email.
The report comes on the heels of intense public scrutiny of social media companies and platforms for their roles in the proliferation of misinformation and hateful content during the 2020 presidential election and the ongoing coronavirus pandemic. At the end of the day, the report concludes, social media is still not a safe space for LGBTQ+ users.
“At a time when talk of regulation around content and ads on social media is rapidly escalating and social media platforms consider the critical and urgent calls for transformation from other marginalized communities, the unique needs of LGBTQ people have largely been invisible or fall low on the priority list,” said GLAAD CEO & President Sarah Kate Ellis. “The spread of misinformation and disinformation over social media is a leading barrier to full LGBTQ equality and acceptance. The tech industry must realize its obligation to protect LGBTQ users, and tech executives must harness their power as innovators to ameliorate the unsafe environments that have far too long persisted across social media.”
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Introducing Facebook Graph API v18.0 and Marketing API v18.0

Today, we are releasing Facebook Graph API v18.0 and Marketing API v18.0. As part of this release, we are highlighting changes below that we believe are relevant to parts of our developer community. These changes include announcements, product updates, and notifications on deprecations that we believe are relevant to your application(s)’ integration with our platform.
For a complete list of all changes and their details, please visit our changelog.
General Updates
Consolidation of Audience Location Status Options for Location Targeting
As previously announced in May 2023, we have consolidated Audience Location Status to our current default option of “People living in or recently in this location” when choosing the type of audience to reach within their Location Targeting selections. This update reflects a consolidation of other previously available options and removal of our “People traveling in this location” option.
We are making this change as part of our ongoing efforts to deliver more value to businesses, simplify our ads system, and streamline our targeting options in order to increase performance efficiency and remove options that have low usage.
This update will apply to new or duplicated campaigns. Existing campaigns created prior to launch will not be entered in this new experience unless they are in draft mode or duplicated.
Add “add_security_recommendation” and “code_expiration_minutes” to WA Message Templates API
Earlier this year, we released WhatsApp’s authentication solution which enabled creating and sending authentication templates with native buttons and preset authentication messages. With the release of Graph API v18, we’re making improvements to the retrieval of authentication templates, making the end-to-end authentication template process easier for BSPs and businesses.
With Graph API v18, BSPs and businesses can have better visibility into preset authentication message template content after creation. Specifically, payloads will return preset content configuration options, in addition to the text used by WhatsApp. This improvement can enable BSPs and businesses to build “edit” UIs for authentication templates that can be constructed on top of the API.
Note that errors may occur when upgrading to Graph API v18 if BSPs or businesses are taking the entire response from the GET request and providing it back to the POST request to update templates. To resolve, the body/header/footer text fields should be dropped before passing back into the API.
Re-launching dev docs and changelogs for creating Call Ads
- Facebook Reels Placement for Call Ads
Meta is releasing the ability to deliver Call Ads through the Facebook Reels platform. Call ads allow users to call businesses in the moment of consideration when they view an ad, and help businesses drive more complex discussions with interested users. This is an opportunity for businesses to advertise with call ads based on peoples’ real-time behavior on Facebook. Under the Ad set Level within Ads Manager, businesses can choose to add “Facebook Reels” Under the Placements section. - Re-Launching Call Ads via API
On September 12, 2023, we’re providing updated guidance on how to create Call Ads via the API. We are introducing documentation solely for Call Ads, so that 3P developers can more easily create Call Ads’ campaigns and know how to view insights about their ongoing call ad campaigns, including call-related metrics. In the future, we also plan to support Call Add-ons via our API platform. Developers should have access to the general permissions necessary to create general ads in order to create Call Ads via the API platform.Please refer to developer documentation for additional information.
Deprecations & Breaking Changes
Graph API changes for user granular permission feature
We are updating two graph API endpoints for WhatsAppBusinessAccount. These endpoints are as follows:
- Retrieve message templates associated with WhatsAppBusiness Account
- Retrieve phone numbers associated with WhatsAppBusiness Account
With v18, we are rolling out a new feature “user granular permission”. All existing users who are already added to WhatsAppBusinessAccount will be backfilled and will continue to have access (no impact).
The admin has the flexibility to change these permissions. If the admin changes the permission and removes access to view message templates or phone numbers for one of their users, that specific user will start getting an error message saying you do not have permission to view message templates or phone numbers on all versions v18 and older.
Deprecate legacy metrics naming for IG Media and User Insights
Starting on September 12, Instagram will remove duplicative and legacy, insights metrics from the Instagram Graph API in order to share a single source of metrics to our developers.
This new upgrade reduces any confusion as well as increases the reliability and quality of our reporting.
After 90 days of this launch (i.e. December 11, 2023), we will remove all these duplicative and legacy insights metrics from the Instagram Graph API on all versions in order to be more consistent with the Instagram app.
We appreciate all the feedback that we’ve received from our developer community, and look forward to continuing to work together.
Please review the media insights and user insights developer documentation to learn more.
Deprecate all Facebook Wi-Fi v1 and Facebook Wi-Fi v2 endpoints
Facebook Wi-Fi was designed to improve the experience of connecting to Wi-Fi hotspots at businesses. It allowed a merchant’s customers to get free Wi-Fi simply by checking in on Facebook. It also allowed merchants to control who could use their Wi-Fi and for how long, and integrated with ads to enable targeting to customers who had used the merchant’s Wi-Fi. This product was deprecated on June 12, 2023. As the partner notice period has ended, all endpoints used by Facebook Wi-Fi v1 and Facebook Wi-Fi v2 have been deprecated and removed.
API Version Deprecations:
As part of Facebook’s versioning schedule for Graph API and Marketing API, please note the upcoming deprecations:
Graph API
- September 14, 2023: Graph API v11.0 will be deprecated and removed from the platform
- February 8, 2024: Graph API v12.0 will be deprecated and removed from the platform
- May 28, 2024: Graph API v13.0 will be deprecated and removed from the platform
Marketing API
- September 20, 2023: Marketing API v14.0 will be deprecated and removed from the platform
- September 20, 2023: Marketing API v15.0 will be deprecated and removed from the platform
- February 06, 2024: Marketing API v16.0 will be deprecated and removed from the platform
To avoid disruption to your business, we recommend migrating all calls to the latest API version that launched today.
Facebook Platform SDK
As part of our 2-year deprecation schedule for Platform SDKs, please note the upcoming deprecations and sunsets:
- October 2023: Facebook Platform SDK v11.0 or below will be sunset
- February 2024: Facebook Platform SDK v12.0 or below will be sunset
First seen at developers.facebook.com
Allowing Users to Promote Stories as Ads (via Marketing API)

Before today (August 28, 2023), advertisers could not promote images and/or videos used in Instagram Stories as ads via the Instagram Marketing API. This process created unwanted friction for our partners and their customers.
After consistently hearing about this pain point from our developer community, we have removed this unwanted friction for advertisers and now allow users to seamlessly promote their image and/or video media used in Instagram Stories as ads via the Instagram Marketing API as of August 28, 2023.
We appreciate all the feedback received from our developer community, and hope to continue improving your experience.
Please review the developer documentation to learn more.
First seen at developers.facebook.com
Launching second release of Facebook Reels API: An enterprise solution for desktop and web publishers

We’re excited to announce that the second release of FB Reels API is now publicly available for third-party developers. FB Reels API enables users of third-party platforms to share Reels directly to public Facebook Pages and the New Pages Experience.
FB Reels API has grown significantly since the first release in September 2022. The new version of the APIs now support custom thumbnails, automatic music tagging, tagging collaborators, longer format of reels and better error handling.
FB Reels API will also support scheduling and draft capability to allow creators to take advantage of tools provided either by Meta or by our partners. Based on the feedback we received from our partners, we’ll now provide additional audio insights via the Audio Recommendations API and reels performance metrics via the Insights API.
Our goal in the next couple of releases is to continue to make it easier for creators to develop quality content by adding features like early copyright detection and A/B testing. We’re also excited to start working on enhanced creation features like Video clipping- so stay tuned to hear more about those features in the future.
Call-to-Action
If you are a developer interested in integrating with the Facebook Reels API, please refer to the Developer Documents for more info.
Not sure if this product is for you? Check out our entire suite of sharing offerings.
Tune in to Product @scale event to learn more about FB Video APIs and hear from some of our customers.
First seen at developers.facebook.com
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