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Facebook and Instagram Down: Social Media Sites Crash for Users across the Globe

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Facebook and <b>Instagram</b> Down: <b>Social</b> Media Sites Crash for Users across the Globe thumbnail

They’re two of the most popular social media sites, but it seems that both Facebook and Instagram have crashed this afternoon.

According to Down Detector, the issues started at around 14:15 GMT, and are affecting users across the UK.

While the reason for the outage remains unclear, of those who reported issues about Instagram, 74% said they had problems with the News feed, 14% with Stories, and 10% with the website.

Meanwhile, of those who reported issues with Facebook, 65% struggled to log-in, 22% couldn’t see pictures, and 11% had a total blackout.

When trying to access Facebook, some users have been met with an error message, reading: “Facebook is down for required maintenance right now, but you should be able to get back on within a few minutes.”

While the reason for the outage remains unclear, many frustrated users have taken to Twitter to discuss the problems.

One user tweeted: “Anyone else’s Instagram down? Like I got WiFi but it’s saying can’t refresh feed and won’t load stories and my page ain’t loading. Same with Facebook. It won’t let me add people back and can’t refresh the page.”

Another wrote: “#instagramdown. Cue all the tweets about having to interact with friends & family.”

And one joked: “Black Friday hitting hard on Facebook.”

Mirror Online has contacted Facebook for comment.

We’ll be bringing you the very latest updates, pictures and video on this breaking news story.

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Organizations providing support amidst the COVID-19 pandemic

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We’ve always appreciated the open conversations we’re able to have with so many of the partners, developers and entrepreneurs who build on our platform and take part in our programs every day.

Over recent months though, we’ve felt an even deeper gratitude for the honest stories and experiences our community has been willing to share regarding the challenges they’re dealing with as a result of coronavirus (COVID-19).

As families face new pressures, careers take unexpected turns, and businesses are forced to pivot, lately it can feel like each day brings a new wave of change.

Amidst this uncertainty, we wanted to take a moment to shine a light on some of the organizations, resources and initiatives that people in our community have said they’re finding valuable right now, in case they help open up some opportunities for you too.

Corona What Now

Corona What Now is a collection of free resources that have the potential to help you, your family, and your small business recover from the impact of COVID-19.

With a global directory across countries including Australia, Canada, Germany, India, Japan, New Zealand, Oceania, Russia, Turkey, the UK and USA – it’s a valuable starting point for tapping into a range of support in your region.

Website | Facebook | Twitter

Help with COVID

Help with COVID is a US-based initiative supported by social impact platform Deed and its nonprofit arm, the HelpWith Foundation, aimed at providing resources and opportunities, while also recruiting volunteer support. Over the past four months, they have mobilized over 15,000 volunteers across 750 projects.

Help with COVID provides a valuable and growing set of resources, including recorded panel discussions with high-profile presenters across a range of subjects, such as:

  • How individuals can optimize their CVs
  • How businesses can understand their audiences and build a sales strategy
  • How startups can apply ‘lean thinking’ during a crisis

Additionally, their team has aggregated a range of links to funding, accelerator, voluntary and entrepreneurial resources connected to the COVID-19 response.

Website | Facebook | Instagram

US Digital Response

If you’re looking for ways to contribute your own time and expertise as a volunteer for a range of efforts aimed at tackling COVID-19 in the USA, we suggest checking out US Digital Response (USDR).

The USDR team is focused on providing a rapid, effective response to issues related to COVID-19, through a volunteer-run, non-partisan service offering free access to skilled expertise for local governments that need support. In just over three months, they’ve taken on 100+ projects with partners in 24 states, including in COVID data insights, testing access, food security, benefits and the social safety net.

When you register as a volunteer, you’ll be joining a growing team of more than 5,000 qualified professionals – experienced in user research and design, back-end engineering, product management, data science, and more.

Website | Twitter

Other Facebook initiatives

If you have any ideas or suggestions regarding other initiatives that might benefit our broader community, please do share them in the comments over on our Facebook Page. In addition to the above opportunities, we also welcome you to take a look at some of our recently shared resources for startups.

From all of the team here at Facebook for Developers, we look forward to sharing more resources and initiatives over the coming weeks and months, and hope that you all stay safe.

Facebook Developers

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Now Resolved: FB iOS SDK Outage Causing Disruption to 3rd Party iOS Apps (July 09-10, 2020)

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Last week we made a server-side code change that triggered crashes for some iOS apps using the Facebook SDK. We quickly resolved the issue without requiring action from developers.

This is the second similar incident this year. We want to apologize for the inconvenience these events have had on our developers and their users. Stability and reliability are critically important for the people and businesses who use our services. While we can’t guarantee a bug-free experience, we have learned from these events and continue to improve the stability of our SDK.

As best practice, we suggest developers regularly update the Facebook SDK and encourage users to update to the latest version of your app. This helps integrate the latest Facebook SDK stability and performance enhancements. You can find the latest information about Facebook platform issues on our platform status page.

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Simplifying Our Platform Terms and Developer Policies

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Over the last several years, we’ve changed how we handle data and how we hold our partners accountable for accessing and managing data. We’ve restricted access to APIs, enhanced app review, launched an app developer investigation and most recently, formalized our agreement with the FTC. To ensure developers have the tools and information they need to continue to use our platform responsibly, we’re making improvements in three areas:

  • Providing developers with clearer guidance around data usage and sharing.
  • Building new tools and controls to hold developers accountable such as the annual Data Use Checkup process in which developers can review the types of data they have access to via Facebook Platform APIs and confirm that their use of that data complies with our terms and policies.
  • Improving the developer experience by customizing the onboarding and App Review processes to better support different types of developers and updating the App Dashboard to make it easier to see all required actions.

As part of our work in the first area, today, we’re introducing new Platform Terms and Developer Policies to ensure businesses and developers clearly understand their responsibility to safeguard data and respect people’s privacy when using our platform and tools.

The new Platform Terms and Developer Policies will simplify and replace the existing Facebook Platform Policy (including Messenger Platform), Instagram Platform Policy, Supplemental Terms for Extended Platform Products, and Tech Provider Amendment.

Platform Terms: The Platform Terms have been updated to focus on data use restrictions, data security requirements, enforcement provisions, and legal terms and warranties, like intellectual property (IP) rights. This will help better outline developers’ rights and responsibilities when building products and solutions on the Facebook Platform:

  • Use and Sharing of Platform Data: The updated Platform Terms define a two-tiered structure for data that developers receive from our platform with clear guidance on how developers may use and share each tier of data. This new distinction between Platform Data and Restricted Platform Data limits the information developers can share with third parties without explicit consent from users and strengthens our protection of user data.
  • Data Deletion: We are also clarifying the policy’s requirements around data deletion. Developers are required to delete data if the data is no longer needed for a legitimate business purpose, the developer stops operating the product or service, we request the deletion, or the data was received by the developer in error.
  • Enforcement & Oversight: The updated terms strengthen our provisions on data security requirements for developers and require them to notify us of data breaches, immediately begin remediation of the incident, and reasonably cooperate with us. They also clarify our provisions on auditing, termination, and enforcement.

Developer Policies: We’ve separated integrity, quality control, user experience, content, aesthetic, and functional requirements into a single document called Developer Policies.

We’ll notify developers of these changes via email, in the app dashboard and on developers.facebook.com and in the Instagram Help Center. Developers should review these terms and policies to ensure their practices comply with the updated requirements before they go into effect August 31, 2020. However, there’s no action required in order to agree to the new terms and policies.

We’re also updating our Business Terms, including our Business Tools Terms, which may cover data involved with certain usages of the Facebook SDK, Facebook Login, and social plugins. We are also making a few changes to our Commercial Terms to make these clearer and easier to understand. You can learn more about the changes we’re making here.

Page Public Content Access (PPCA) Feature Policy Enforcement

As another measure to clarify data usage guidance, we are also reminding developers that our developer documentation states that PPCA can only be used to provide aggregated, anonymized public content for competitive analysis and benchmarking. Later this year, we’ll start enforcing this policy more broadly across developers with PPCA access. Developers with PPCA access should ensure that they are only using the feature for this purpose, and may be required to go through App Review in the coming months to retain access.

We believe people, businesses and developers deserve a safe and secure platform, and these changes will help strengthen trust with people who use our apps and drive long-term value for developers who use our platform. Learn more on the new Platform Initiatives Hub.

Facebook Developers

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