In the world of espionage, the nation-state is always looking for insiders with access to desired information, and the Kingdom of Saudi Arabia is no different than any other country. The difference between Saudi Arabia and many other countries is how it uses inside information to monitor their citizenry. Free speech as defined in the U.S. First Amendment doesn’t exist in Saudi Arabia; thus, dissidents and critics of the country or royal family oftentimes find themselves on the receiving end of the Saudi government’s internal security efforts.
It’s against this backdrop we witness individuals representing the Kingdom focused on spotting, accessing and ultimately recruiting individuals with access to information of interest to Saudi Arabia in its efforts to monitor dissent among its citizens and critics—this time at Twitter.
The Twitter Insiders
According to the criminal complaint released Nov. 6 by the U.S. Department of Justice (DoJ), two Twitter employees, Ahmad Abouammao (41, of Seattle), a “Media Partnerships Manager” at Twitter, and Ali Alzabarah (35, of Saudi Arabia), a site reliability engineer at Twitter, were successfully recruited to provide account information—including content, contacts and email addresses, phone numbers, IP addresses and dates of births—to representatives of the Saudi government. The recruitment of the two Twitter employees was facilitated by Ahmed Almutairi, aka Ahmed Aljbreen, (30, of Saudi Arabia) who also was named in the criminal complaint.
The Saudi representatives are not named but are described as “representatives of the Kingdom of Saudi Arabia and the Saudi Royal Family.” That may infer the unidentified Saudi individuals were representing the office of Mohammad bin Salman bin Abdulaziz Al Saud (MBS), whose office’s track record of pursuing and persecuting Saudi dissidents is well-documented (think: Khashoggi).
Abouammao was arrested in Seattle Nov. 5. Both Alzabarah and Almutairi absconded and are presumed to be in Saudi Arabia. Arrest warrants have been issued for both individuals.
An FBI special agent in charge (SAC) for the San Francisco Division of the FBI commented, “The FBI will not stand by and allow foreign governments to illegally exploit private user information from U.S. companies. These individuals are charged with targeting and obtaining private data from dissidents and known critics, under the direction and control of the government of Saudi Arabia. Insider threats pose a critical threat to American businesses and our national security.”
How Saudi Arabia Recruited the Twitter Insiders
The criminal complaint tells us how the two Twitter employees were spotted.
Abouammo’s role brought him in contact with individuals within the Middle East and North Africa region on behalf of Twitter. He aided high-profile users on how to use the platform effectively. Almutairi worked for a social media firm that had the Saudi Royal Family office as a client. The initial contact was innocuous—a query to be answered by Twitter. Abouammo happened to be the one to which the task of responding was assigned.
Through the course of six months, Abouammo was contacted by individuals representing the Saudi royal court, either directly or via professional engagement (Almutairi), and a face-to-face meeting was arranged as Abouammo attended a Twitter global summit in London in December 2014. At meeting, he was gifted a Hublot watch valued at $25,000 to $30,000.
Within a week of the meeting, Abouammo began accessing Twitter users’ accounts and emails, including that of a prominent critic of the Kingdom who had more than 1 million followers. He continued to access the information and provide reports to the Saudi government representative via email. Abouammo also had a relative open a bank account in Beirut, where he received payments from Saudi Arabia and then disbursed funds to his U.S. account at his own cadence.
The first payment for $100,000 landed in the Beirut bank account in February 2019, two months after the initial face-to-face and many email exchanges (which included information which Abouammo was tasked to provide and actions the Kingdom requested be taken, including suspending user accounts). A few months later, Abouammo quit Twitter, but maintained the operational contact with the Kingdom’s representative. He would over time receive an additional $200,000 from the Saudi representative for his collaboration.
Separately, just before Abouammo departed Twitter, Almutairi made contact with Alzabarah, schmoozing him and puffing up his ego by telling him how special he was to the Kingdom. Indeed, he was invited to Washington, D.C., to meet with the same representative of the Kingdom who had recruited and handled Abouammo. Within a week of Alzabarah returning to San Francisco, he, too, began harvesting Twitter user data.
Over the course of the next six months, Alzabarah’s insider access allowed him to capture the data on 6,000 Twitter users on behalf of the Kingdom, including 33 who were on Saudi watchlists and for whom the Kingdom had formally requested information. Alzabarah would continue to access thousands of Twitter user accounts on behalf of Saudi Arabia from his office in San Francisco, as well as while on vacation to Saudi Arabia.
On or about Dec. 2, 2015, Alzabarah was confronted by Twitter as to why he, an engineer, was accessing account data, specifically account data associated with Saudi Arabia. During the interview, he admitted he had accessed the accounts and attributed his access to curiosity. Twitter seized his laptop, placed him on admin leave and escorted him out of the building.
That very evening Alzabarah lit up the phones of his Saudi contacts (Almutairi, his royal family contact, the consulate in Los Angeles, the embassy in Washington D.C. and others). The next morning, at 7 a.m., Alzabarah and family boarded a flight in San Francisco, connected in Los Angeles and flew to Saudi Arabia. Within one week of his return to Saudi Arabia, Alzabarah became an employee of the representative of the Royal Family. We don’t know the size of his signing bonus, but given that Abouammo received $300,000 plus gifts, one can speculate that Alzabarah received a hefty reward for his inside Twitter assistance in squelching the voice of dissent in Saudi Arabia.
What Happens Next?
If convicted, Abouammo faces 20 years in prison and a 250,000 fine, while Alzabarah and Almutairi face 10 years in prison and a $250,000 fine. Extradition of Alzabarah and Almutairi from Saudi Arabi is highly unlikely.
Twitter adjusted its internal controls in December 2015 to preclude a recurrence of this type of exploitation of its application by an insider in the future.
Health Ministry Teams Up With Twitter to Respond to Queries Around COVID-19
The Union Health Ministry has teamed up with Twitter to launch a dedicated account to respond to Indian Twitter users’ queries related to COVID-19. The new account COVID India Seve using Twitter’s Twitter Seva platform, “a customised live query redressal service.” People can put their queries forward by tweeting to @CovidIndiaSeva to get a response from the authorities. The account describes itself as “Official @MoHFW_INDIA Handle for COVID-19 Response” and it was created in March. Twitter said that the service will enable the government to interact effectively with the public during the ongoing COVID-19 pandemic.
People in India can tweet to the @CovidIndiaSeva to seek guidance regarding steps to take if COVID-19 symptoms occur, know more about access to healthcare services, measures implemented by the government, among many other topics. According to Twitter, people will get answers to only broader questions, meaning personal queries won’t be dealt with through the new service.
Tweeting about the launch, Union Health Minister Harsh Vardhan wrote, “Experts will share authoritative public health information reg #COVIDー19 swiftly at scale, helping to build a direct channel for communication with citizens. Post your queries!”
@CovidIndiaSeva has been responding to the questions from Twitter users. NDTV journalist Akhilesh Sharma asked, ”Crucial question in everyone’s mind is that whether we are testing enough? What about rapid antibody based blood tests esp for COVID inflicted areas?”
Answering the question, @CovidIndiaSeva replied, “At present, 204 government labs and 86 NABL accredited private laboratory chains are involved in testing. The no. of collection centers have also been enhanced to 16,000 centers across India. We have already tested 4,05,320 people.” It went on to add, “Government of India has issued advisory to start rapid antibody based blood test for COVID-19 for areas reporting clusters (containment zone) and in large migration gatherings/evacuees centers.”
Twitter India has also been working with various state governments in the country to make the COVID-19 response management better. “It has also supported and enabled the Govt of Karnataka, Maharashtra, Jharkhand and Uttar Pradesh to set-up dedicated COVID-Response accounts. Govt. of Karnataka, Maharashtra,” it said in a statement.
Twitter Is Down for Some Users – You Are Not Alone
Twitter is down for many users across the globe. Reports are pouring from India, parts of Europe, Japan, as well as parts of the United States. We at Gadgets 360 are also facing issues when trying to access the micro-blogging platform, with some team members unable to the load the homepage, while others are unable to see their timelines or tweet. Twitter’s own support handle has yet to highlight the issue, though reports continue to flood in.
As seen on Down Detector, there have been hundreds of reports from across the globe, with most reports coming on for the Twitter website, with users of the Android app also reporting issues.
The Twitter status page says all systems are operational, as of a few seconds ago. As we mentioned, users are facing different problems, with some Gadgets 360 team members not affected at all, and others unable to tweet or load their timelines. The issue may be transient. To recall, the social network experienced a major outage earlier this month.
Are you facing issues with Twitter? Let us know in the comments below.
Twitter Said to Be Planning Bitcoin Payments as Tips on Its Platform
Twitter is considering a feature that would allow users to tip one another – in Bitcoins though.
The Information reports that the micro-blogging platform is working on implementing a new payment feature to let people send money to each other.
It is not yet clear whether the Twitter tipping feature would integrate with Jack Dorsey’s other company, Square, which is a financial services, merchant services aggregator, and mobile payment company based in San Francisco.
Dorsey has made absolutely no secret of his love of Bitcoin over the years.
NewsBTC has reported on the Twitter CEO opining that Bitcoin will one day be the currency of the internet and his company Square integrating cryptocurrency payments.
“Dorsey has been a major investor in the Bitcoin micropayments solution Lightning Network,” said the report.
Dorsey will move to Africa for three-six months this year to “define the future”.
“Sad to be leaving the continent for now. Africa will define the future (especially the bitcoin one!). Not sure where yet, but I’ll be living here for 3-6 months mid-2020. Grateful I was able to experience a small part,” said the Twitter CEO.
Dorsey has also hired Bitcoin developers for his payments company.
He is an advocate of digital currency bitcoin but he also says it is “not functional as a currency”.