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F8 2019: Messenger Sessions Recap



Messenger Platform Team

The Messenger team hosted breakout sessions at F8 yesterday. Here are highlights from the sessions, and links to watch the recordings.

In this session, Software Engineers Joshua Everson and Jeremy Fein shared how they are rebuilding the infrastructure of Messenger from the ground up to deliver a Lighter, Faster, Simpler Messenger.

Highlights Included:

  • Shared the Engineering challenges around binary size & complexity.
  • They revealed how we deal with binary size via changes to UI Logic, Business Logic, and Core Logic & how we deal with complexity using the OS, SQLite, and the server to shield client complexity.

If you missed it, you can watch the full recorded session here.

In this session, we reviewed how developers can use Messenger Platform’s robust set of features to build great customer experiences. It was led by Partner Engineer Laura Lebovic, Software Engineer Steven Pham, and Spectrm co-founder Max Koziolek.

Highlights included:

If you missed it, you can watch the full recorded session here.

Head of developer partnerships Liron Wand, Product lead Mohit Rajani, and Smarters co-founder Pietro Bujaldon discussed how brands and developers are building experiences on the Messenger platform that drive business results.

Highlights Included:

  • Business messaging is growing exponentially. 20B messages are exchanged between people and businesses every month.
  • Pietro shared how they were able to to generate quality leads for General Motors using Click-to-Messenger ads and the automated experience they built on Messenger. The key to success was the tight integration between Messenger Platform and the dealer management system & CRM to enable seamless hand-offs of leads to sales representatives.
  • Announcement of Lead Generation template in Ads Manager to help businesses send people from a Facebook ad to an automated Q&A experience within Messenger.
  • We are making the booking experience in Messenger more seamless by launching a new, native appointment booking interface that developers can integrate with calendaring APIs. Appointment booking functionality is currently in beta and will be available more broadly later this year. Learn more here.

If you missed it, you can watch the full recorded session here.

A session led by Customer Care product lead Zeev Rosenstein, Partnership lead Trusha Chokshi, and Air France product lead Camille Demarez covered the growth of customer care on Messenger. They highlighted examples of how businesses are creating delightful care experiences on our platform that increase net promoter scores & productivity and reduce support costs.

Highlights Included:

  • Customer preferences are changing. >75% of people say they prefer to message a business over other channels & 66% say messaging a business makes them feel more confident about that business.
  • The Messenger platform provides a rich set of features, allowing businesses to engage with their customers in immersive and personal ways. Partners highlighted were Globe Telecom, a leading telecommunications provider in Philippines and Volaris, Mexico’s second largest airline.
  • We have and are adding more solutions to help better serve your customers including: authentication, automation & personalization, routing, and post interaction.
  • We announced a new, easy authentication solution. In the coming months we will be launching a significant new capability for links — Authentication parameters. When your customers are already authenticated in your app or website — they won’t need to authenticate again on Messenger — reducing friction for your customers.
  • Air France provided an overview of the Automated + Human messaging solution they built on Messenger to help answer customer questions. Today, 24% of their customers’ requests are handled automatically by their virtual assistant, built on Messenger. They are seeing 50% reduction in resolution time as well as a 15 point increase in customer satisfaction scores.

If you missed it, you can watch the full recorded session here.


Two Billion Users — Connecting the World Privately



We are excited to share that, as of today, WhatsApp supports more than 2 billion users around the world.

Mothers and fathers can reach their loved ones no matter where they are. Brothers and sisters can share moments that matter. Coworkers can collaborate, and businesses can grow by easily connecting with their customers.

Private conversations that once were only possible face-to-face can now take place across great distances through instant chats and video calling. There are so many significant and special moments that take place over WhatsApp and we are humbled and honored to reach this milestone.

We know that the more we connect, the more we have to protect. As we conduct more of our lives online, protecting our conversations is more important than ever.

That is why every private message sent using WhatsApp is secured with end-to-end encryption by default. Strong encryption acts like an unbreakable digital lock that keeps the information you send over WhatsApp secure, helping protect you from hackers and criminals. Messages are only kept on your phone, and no one in between can read your messages or listen to your calls, not even us. Your private conversations stay between you.

Strong encryption is a necessity in modern life. We will not compromise on security because that would make people less safe. For even more protection, we work with top security experts, employ industry leading technology to stop misuse as well as provide controls and ways to report issues — without sacrificing privacy.

WhatsApp started with the goal of creating a service that is simple, reliable and private for people to use. Today we remain as committed as when we started, to help connect the world privately and to protect the personal communication of 2 billion users all over the world.

The post Two Billion Users — Connecting the World Privately appeared first on About Facebook.

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Facebook, Instagram and YouTube: Government forcing companies to protect you online



Although many of the details have still to be confirmed, it’s likely the new rules will apply to Facebook, Twitter, Whatsapp, Snapchat, and Instagram

We often talk about the risks you might find online and whether social media companies need to do more to make sure you don’t come across inappropriate content.

Well, now media regulator Ofcom is getting new powers, to make sure companies protect both adults and children from harmful content online.

The media regulator makes sure everyone in media, including the BBC, is keeping to the rules.

Harmful content refers to things like violence, terrorism, cyber-bullying and child abuse.

The new rules will likely apply to Facebook – who also own Instagram and WhatsApp – Snapchat, Twitter, YouTube and TikTok, and will include things like comments, forums and video-sharing.

Platforms will need to ensure that illegal content is removed quickly, and may also have to “minimise the risks” of it appearing at all.

These plans have been talked about for a while now.

The idea of new rules to tackle ‘online harms’ was originally set out by the Department for Digital, Culture, Media and Sport in May 2018.

The government has now decided to give Ofcom these new powers following research called the ‘Online Harms consultation’, carried out in the UK in 2019.

Plans allowing Ofcom to take control of social media were first spoken of in August last year.

The government will officially announce these new powers for Ofcom on Wednesday 12 February.

But we won’t know right away exactly what new rules will be introduced, or what will happen to tech or social media companies who break the new rules.

Children’s charity the NSPCC has welcomed the news. It says trusting companies to keep children safe online has failed.

“Too many times social media companies have said: ‘We don’t like the idea of children being abused on our sites, we’ll do something, leave it to us,'” said chief executive Peter Wanless.

“Thirteen self-regulatory attempts to keep children safe online have failed.

To enjoy the CBBC Newsround website at its best you will need to have JavaScript turned on.

Back in Feb 2018 YouTube said they were “very sorry” after Newsround found several videos not suitable for children on the YouTube Kids app

The UK government’s Digital Secretary, Baroness Nicky Morgan said: “There are many platforms who ideally would not have wanted regulation, but I think that’s changing.”

“I think they understand now that actually regulation is coming.”

In many countries, social media platforms are allowed to regulate themselves, as long as they stick to local laws on illegal material.

But some, including Germany and Australia, have introduced strict rules to force social media platforms do more to protect users online.

In Australia, social media companies have to pay big fines and bosses can even be sent to prison if they break the rules.

For more information and tips about staying safe online, go to BBC Own It, and find out how to make the internet a better place for all of us.

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Facebook Launches Digital Literacy Programme for Women in UP



In a bid to provide digital literacy training to 1,00,000 women across seven states, Facebook on Tuesday launched its ‘We Think Digital’ programme in partnership with the National Commission for Women (NCW) and Cyber Peace Foundation on the occasion of Safer Internet Day.

“We are focusing on trying to create digital leadership amongst women and help them use technology for empowering themselves, enable them to make smart choices and secure from online risks. The training looks at transforming the learning process and bring about systemic change,” NCW Chairperson Rekha Sharma said in a statement.

Starting from the state of Uttar Pradesh, the programme will be expanded to other states including, Assam, West Bengal, Madhya Pradesh, Gujarat, Jharkhand, and Bihar through the year.

“The Internet has become a driver for change in the current age. These training modules will open doors of equal opportunities for women of Uttar Pradesh and together with Facebook we want to equip and educate people and help make a positive impact,” said Uttar Pradesh Women Welfare Minister Jai Pratap Singh.

The programme has been designed with a focus on digital literacy and citizenship, addressing issues around privacy, safety, and misinformation.

It was attended by 300 women trainees from across the state and also included workshops by the NCW and Cyber Peace Foundation.


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