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New Customer Chat Plugin Tutorial

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Learn how to setup and customize the Messenger customer chat plugin

We recently released a tutorial covering the Messenger customer chat plugin to help developers easily navigate the implementation and functionality of this feature. We cover everything from brand customization to detecting conversations.

What is the Messenger Customer Chat Plugin?

The customer chat plugin enables you to integrate the Messenger experience directly into your website as a chat function. This lets customers to interact with your business at any time — allowing for seamless, easy communication. One main advantage of the customer chat plugin is that it automatically loads recent chat history, so if a conversation started with your business on messenger.com, and then the customer navigates to your website, the history will be visible. It also enables you to provide people with the same personalized, rich media experience they get in Messenger.

We provide APIs that allow you to dynamically control certain behaviors of the plugin such as opening and closing the dialog. For more information, see the Customer Chat SDK.

Tutorial Overview

Here is a quick overview of what the tutorial covers. You can find the working code here. We hope this will be helpful. Please let us know if you have any feedback in our community group.

Steps outlined in the tutorial:

  • STEP 1: Generate the code for plugin
  • STEP 2: Available customizations
  • STEP 3: Add the plugin to your web page
  • STEP 4: Toggle the persistent menu
  • STEP 5: Set a custom ref parameter for conversations
  • STEP 6: Manage conversations
  • STEP 7: Detecting conversations

🚀Click HERE to read the tutorial on the Messenger Developer site 🚀

We hope you check out the tutorial and provide feedback or questions in our developer community group on Facebook. Our team is continuously working on tutorials and blueprints to make it easier for you to build with the Messenger Platform.

Let us know what topics would be helpful to you!

Messenger Developer Blog

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Helping Prevent Discrimination in Ads that Offer Housing, Employment or Credit Opportunities.

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iscrimination has no place on Facebook, and our advertising policies have long prohibited unlawful discrimination. Over the last year, our auditors have released two progress updates on Facebook’s Civil Rights Audit and we reached a historic settlement with leading civil rights organizations. As part of the settlement, we introduced a new process for how advertisers based in the US, or trying to reach audiences in the US, can buy ads that offer housing, employment or credit opportunities. These ads are known as Special Ad Categories and are restricted from using the following targeting criteria: age, gender, ZIP code, multicultural affinity or any detailed options describing or appearing to relate to protected characteristics.The Latest News from Facebook for Business

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Facebook Brings WhatsApp Integration to Its Revamped Crisis Response Tool

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Social network giant Facebook is adding a WhatsApp button to crisis response tool, its disaster-reporting and communications feature where a user requests or offers help during a time of emergency. The tool is being used in 300 crises in more than 80 countries presently.

The new feature will allow people in affected areas to provide real-time information related to any disaster, TechCrunch.com reported on Tuesday.

Formerly, replies to requests on Facebook’s crisis response pages could only be sent with Facebook Messenger.

The update allow the social network to provide this information to state and local officials, as well as federal relief agencies such as Direct Relief and the National Alliance for Public Safety GIS Foundation.

Facebook is also expanding its Data for Good tools, using its data to provide relief organisations with information on where to distribute supplies, based on aggregated, anonymised data.

Additionally, Facebook is also updating its disaster maps to be more accurate in collaboration with agencies such as the International Displacement Monitoring Centre.

The new features will allow for photo and video sharing within the Crisis Response centre on Facebook.

Crisis Response originally developed out of a handful of features that help family, friends and communities support one another in the wake of a disaster.

NDTV Gadgets360.com

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Facebook to Allow Transfer of Photos, Videos to Google, Other Rivals

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Facebook started testing a tool on Monday that lets users move their images more easily to other online services, as it faces pressure from regulators to loosen its grip on data. The social network’s new tool will allow people to transfer their photos and videos directly to competing platforms, starting with Google Photos. The company said it will first be available to people in Ireland and will be refined based on user feedback.

The tool will then be rolled out worldwide in the first half of 2020.

US and European regulators have been examining Facebook’s control of personal data such as images as they look into whether the tech giant’s dominance is stifling competition and limiting choice for consumers. Facebook CEO Mark Zuckerberg has reacted by calling for new rules to address “data portability” and other issues.

Facebook said that as it worked on a new set of data portability tools, it had discussions with policymakers, regulators, and academics in the UK, Germany, Brazil, and Singapore to learn about which data should be portable and how to protect privacy.

The company is developing products that “take into account the feedback we’ve received and will help drive data portability policies forward by giving people and experts a tool to assess,” Steve Satterfield, director of privacy and public policy, said in a blog post.

NDTV Gadgets360.com

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